Operations and User Support (ATLAS)

Ziel dieses Auftrags ist die Erbringung der folgenden Dienstleistungen: — Festpreis-Dienstleistung: —— Unterstützungsdienst für Informationstechnologien (Unterstützungsebene 1, Unterstützungsstufe 2, Unterstützungsebene 3), transversale Dienstleistungen, Bereitschaftsdienst und geplanter Änderungsdienst, —— Telefonzentralendienste. — Dienstleistungen auf Abruf: —— ergänzende Dienstleistungen zur Unterstützung auf Abruf, —— Unterstützungsdienste auf Abruf für Multimedia, —— Einsätze auf Abruf. …

CPV: 72000000 Usługi informatyczne: konsultacyjne, opracowywania oprogramowania, internetowe i wsparcia, 72253200 Usługi w zakresie wsparcia systemu, 72253000 Usługi pomocy komputerowej i podobne, 72253100 Usługi pomocy komputerowej, 72511000 Usługi zarządzania oprogramowaniem sieciowym, 72514000 Usługi zarządzania udogodnieniami komputerowymi
Miejsce wykonania:
Operations and User Support (ATLAS)
Miejsce udzielenia zamówienia:
Gerichtshofs der Europäischen Union
Numer nagrody:
COJ-PROC-23/002 ATLAS

1. Buyer

1.1 Buyer

Official name : Court of Justice of the European Union
Legal type of the buyer : EU institution, body or agency
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Operations and User Support (ATLAS)
Description : The aim of the present contract is the provision of the following services: — fixed price service: —— information technologies support service (support level 1, support level 2, support level 3), transversal services, on-call service and planned changes service, —— telephone switchboard services; — on-demand services: —— on-demand support complementary services, —— on-demand support services for multimedia, —— on-demand Interventions. The detailed description of these services is available in the technical specification (appendix TEC 6).
Procedure identifier : 5c09debf-accb-4e64-9e1e-00eabd10b46a
Previous notice : 606202-2023
Internal identifier : COJ-PROC-23/002 ATLAS
Type of procedure : Open
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

2.1.2 Place of performance

Town : Luxembourg
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg

2.1.3 Value

Estimated value excluding VAT : 49 000 000 Euro
Maximum value of the framework agreement : 49 000 000 Euro

2.1.4 General information

Call for competition is terminated
Legal basis :
Regulation (EU, Euratom) 2018/1046

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Operations and User Support (ATLAS)
Description : Fixed price service: — information Technologies support service (support level 1, support level 2, support level 3), transversal services, on-call service and planned changes service, — telephone Switchboard services. On-demand services: — on-demand support complementary services, — on-demand support services for multimedia. — on-demand Interventions.
Internal identifier : COJ-PROC-23/002 (ATLAS)

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72514000 Computer facilities management services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72253200 Systems support services
Additional classification ( cpv ): 72511000 Network management software services

5.1.2 Place of performance

Postal address : Rue Fort Niedergrunewald
Town : Luxembourg
Postcode : L-2925
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Additional information :

5.1.3 Estimated duration

Start date : 01/12/2024
Duration : 48 Month

5.1.4 Renewal

Maximum renewals : 3
The buyer reserves the right for additional purchases from the contractor, as described here : Automatically renewal (3) times (12 + 12 + 12) unless one of the parties receives formal notification to the contrary at least six (6) months before the end of the ongoing duration.

5.1.5 Value

Estimated value excluding VAT : 49 000 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : no
Information about previous notices :
Identifier of the previous notice : 606202-2023

5.1.10 Award criteria

Criterion :
Type : Quality
Name :
Description : Organisation and procedures for the all IT services contracted to guarantee an expected service level agreement according to contracted threshold and improve constantly a high level of quality
Weight (percentage, exact) : 30
Criterion :
Type : Quality
Name :
Description : Organisation and procedures for on-demand services. Complementary services and multimedia support
Weight (percentage, exact) : 9
Criterion :
Type : Quality
Name :
Description : Organisation and procedures to ensure a smooth takeover of operations of SIGA infrastructure and guarantee the service level agreement
Weight (percentage, exact) : 18
Criterion :
Type : Quality
Name :
Description : Methodology for the risk management
Weight (percentage, exact) : 3
Criterion :
Type : Price
Name :
Description : 40
Weight (percentage, exact) : 40
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : Any comments concerning the award procedure may be addressed to the contracting authority using the contact details below Point I.1). If the tenderer considers that management has failed, he may lodge a complaint with the European Ombudsman within 2 years of the date on which he became aware of the facts to which the complaint relates. See ( http://www.ombudsman.europa.eu). An action for annulment of the award decision may be brought within two months of its notification. No request that may be made or response from us, nor any complaint of maladministration, may have the purpose or effect of suspending the time limit for lodging an annulment appeal or of opening a new time limit for lodging an annulment appeal. The body designated to hear annulment proceedings is indicated in section VI.4.1).

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Mediation organisation : European Ombudsman
Review organisation : General Court
Organisation providing additional information about the procurement procedure : Court of Justice of the European Union
Organisation providing offline access to the procurement documents : Court of Justice of the European Union
Organisation providing more information on the review procedures : Court of Justice of the European Union
Organisation signing the contract : Court of Justice of the European Union
Procurement service provider : TITAN Consortium
TED eSender : Publications Office of the European Union

6. Results

Maximum value of the framework agreements in this procedure : 49 000 000 Euro
Approximate value of the framework agreements : 49 000 000 Euro

6.1 Result lot ldentifier : LOT-0000

At least one winner was chosen.
Framework agreement :
Maximum value of the framework agreement : 49 000 000 Euro
Re-estimated value of the framework agreement : 49 000 000 Euro

6.1.2 Information about winners

Winner :
Official name : Computer Task Group IT Solutions
Tender :
Tender identifier : TITAN CONSORTIUM
Identifier of lot or group of lots : LOT-0000
The tender was ranked : yes
Rank in the list of winners : 1
The tender is a variant : no
Subcontracting : Yes
Subcontracting value is known : no
Subcontracting percentage is known : yes
Percentage of subcontracting : 8
Contract information :
Identifier of the contract : COJ-PROC-23/002 (ATLAS)
Date on which the winner was chosen : 24/10/2024
Date of the conclusion of the contract : 01/12/2024
The contract is awarded within a framework agreement : no
Organisation signing the contract : Court of Justice of the European Union

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 4

8. Organisations

8.1 ORG-0001

Official name : Court of Justice of the European Union
Registration number : 880092494
Department : Directorate-General for Information
Postal address : Cour de justice de l'UE
Town : Luxembourg
Postcode : L-2925
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Contact point : Court of Justice of the European Union - Directorate General of Information
Telephone : +3524303
Internet address : http://www.curia.europa.eu
Information exchange endpoint (URL) : http://www.curia.europa.eu
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation providing more information on the review procedures
Organisation signing the contract

8.1 ORG-0002

Official name : General Court
Registration number : 0008500266
Postal address : Rue du Fort Niedergrünewald
Town : Luxembourg
Postcode : L-2925
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +352 43031
Fax : +352 43032100
Internet address : http://curia.europa.eu
Roles of this organisation :
Review organisation

8.1 ORG-0005

Official name : TITAN Consortium
Registration number : B 110615
Postal address : 7 rue des Merovingiens
Town : Bertrange
Postcode : L-8070
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Roles of this organisation :
Procurement service provider

8.1 ORG-0006

Official name : Computer Task Group IT Solutions
Registration number : LU20826606
Postal address : 7 rue des Merovingiens
Town : Bertrange
Postcode : L-8070
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000

8.1 ORG-0007

Official name : European Ombudsman
Registration number : -
Town : Strasbourg
Postcode : 67000
Country subdivision (NUTS) : Bas-Rhin ( FRF11 )
Country : France
Information exchange endpoint (URL) : http://www.ombudsman.europa.eu
Roles of this organisation :
Mediation organisation

8.1 ORG-0000

Official name : Publications Office of the European Union
Registration number : PUBL
Town : Luxembourg
Postcode : 2417
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +352 29291
Internet address : https://op.europa.eu
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 9cf04e3f-ca08-4abe-814b-60ff6d9b8321 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 17/01/2025 11:57 +00:00
Languages in which this notice is officially available : English Danish, German, Spanish, Finnish, French, Greek, Italian, Dutch, Portuguese, Swedish, Czech, Estonian, Hungarian, Lithuanian, Latvian, Maltese, Polish, Slovak, Slovenian, Irish, Bulgarian, Romanian, Croatian

11.2 Publication information

Notice publication number : 00036773-2025
OJ S issue number : 13/2025
Publication date : 20/01/2025