Market dialogue regarding Letter solutions

On behalf of the Danish Tax Administration, The IT and Development Agency of the Danish Ministry of Taxation (Danish: Udviklings- og Forenklingsstyrelsen, hereafter UFST) wish to hold a market survey to provide insights into whether a letter solution (i.e Customer Communication Management) can support the needs of the Danish Tax …

CPV: 72000000 Usługi informatyczne: konsultacyjne, opracowywania oprogramowania, internetowe i wsparcia, 64216000 Elektroniczne usługi przekazywania wiadomości i informacji, 64216100 Elektroniczne usługi przekazywania wiadomości, 64216120 Usługi poczty elektronicznej, 64216200 Elektroniczne usługi informacyjne, 72200000 Usługi doradcze w zakresie programowania oprogramowania, 72210000 Usługi programowania pakietów oprogramowania
Miejsce wykonania:
Market dialogue regarding Letter solutions
Miejsce udzielenia zamówienia:
Skatteforvaltningen
Numer nagrody:
Letter solutions Market Dialogue

1. Køber

1.1 Køber

Officielt navn : Skatteforvaltningen
Køberens retlige status : Central regeringsmyndighed
Den ordregivende myndigheds aktivitet : Økonomiske anliggender

2. Procedure

2.1 Procedure

Titel : Market dialogue regarding Letter solutions
Beskrivelse : On behalf of the Danish Tax Administration, The IT and Development Agency of the Danish Ministry of Taxation (Danish: Udviklings- og Forenklingsstyrelsen, hereafter UFST) wish to hold a market survey to provide insights into whether a letter solution (i.e Customer Communication Management) can support the needs of the Danish Tax Administration in relation to end-to-end letter formation and dispatching. UFST is creating letters in three different ways: 1. Via batch processes, where data is transferred from a business system to a letter-generating system. 2. In the form of case manager with manual letter creation. 3. One-off letters in bulk mailing. With this market dialogue UFST seeks to gain important knowledge from potential vendors in the market that have experience from similar fields or solutions. UFST would also like to investigate wheter there is a standard solution on the market that can meet described needs for letter creation and mailing. UFST also appreciates to hear from vendors that do not intend to deliver the full solution, but only parts hereof. This market dialogue will primarily focus on letter creation via batch processes, but we are also interested in hearing about the vendors abilities in the other two types of letter creation. Please see the attached document (Appendix A) for further details about the requirements, the questionnaire that UFST would like to have answered as part of the market dialogue and who UFST is.
Intern ID : Letter solutions Market Dialogue

2.1.1 Formål

Kontraktens hovedformål : Tjenesteydelser
Primær klassifikation ( cpv ): 72000000 It-tjenester: rådgivning, programmeludvikling, internet og support
Supplerende klassifikation ( cpv ): 64216000 Elektroniske meddelelses- og informationstjenester
Supplerende klassifikation ( cpv ): 64216100 Elektroniske meddelelsestjenester
Supplerende klassifikation ( cpv ): 64216120 Elektroniske posttjenester
Supplerende klassifikation ( cpv ): 64216200 Elektroniske informationstjenester
Supplerende klassifikation ( cpv ): 72200000 Programmering af software og konsulentvirksomhed
Supplerende klassifikation ( cpv ): 72210000 Programmeringsservice i forbindelse med programmelpakker

2.1.2 Udførelsessted

Land : Danmark
Hvor som helst i det pågældende land
Yderligere oplysninger : København omegn

2.1.4 Generelle oplysninger

Yderligere oplysninger : UFST invites potential vendors to participate in the market dialogue by filling in the questionnaire in the attached document (Appendix A – section 1.4 and 4). The questionnaire should be completed in English and must be submitted to Ismar.Pervan@ufst.dk . The deadline for submitting the completed questionnaire and requests for participation is the 4th of May 2025 23.59 (CET) Vendors are encouraged to provide complete and thorough answers as further follow up on each questionnaire cannot be expected. The vendors are encouraged to respond to the degree they find appropriate. The vendor may provide supplementary documentation and illustrations when answering the questionnaire. If provided, please ensure that any additional documentation is linked correctly to the appropriate question(s). The potential meetings are expected to be hold late May or early June 2025. UFST reserves the right to limit the number of dialogue meetings to 10. The selection of relevant respondents for the potential dialogue meetings will be based on the respondents’ answer to the questionnaire and the fulfilment of requirements. The selection of vendors for the dialogue meetings does not indicate that some vendors have provided better responses to the questionnaire than others, but rather reflects a cross-section of the market that UFST, based on the provided answers to the questionnaire, finds relevant for described need. The respondents in question will be informed of this decision no later than Friday 16th of May 2025. The potential dialogue meetings will take place as physical meetings at UFST’s location in Copenhagen (Osvald Helmuths vej 4, Frederiksberg 2000, Denmark) or as online meetings using Microsoft Teams. Each dialogue meeting will be with relevant representatives from UFST and the vendor. Two hours are set aside for each dialogue meeting. Each meeting is expected to follow this agenda: 1. Introduction to described need (10-15 minutes) 2. Vendor and solution presentation (60 minutes) 3. Questions and dialogue (45-50 minutes) The agenda of the potential dialogue meetings will be based on the topics mentioned in chapter 3 and 4 in Appendix A, especially “Questions and Dialogue” part of the agenda.
Retsgrundlag :
Direktiv 2014/24/EU

3. Del

3.1 Teknisk ID for delen : PAR-0000

Titel : Market dialogue - CCM solutions (Customer Communication Management)
Beskrivelse : On behalf of the Danish Tax Administration, The IT and Development Agency of the Danish Ministry of Taxation (Danish: Udviklings- og Forenklingsstyrelsen, hereafter UFST) wish to hold a market survey to provide insights into whether a letter solution (i.e Customer Communication Management) can support the needs of the Danish Tax Administration in relation to end-to-end letter formation and dispatching. UFST is creating letters in three different ways: 1. Via batch processes, where data is transferred from a business system to a letter-generating system. 2. In the form of case manager with manual letter creation. 3. One-off letters in bulk mailing. With this market dialogue UFST seeks to gain important knowledge from potential vendors in the market that have experience from similar fields or solutions. UFST would also like to investigate wheter there is a standard solution on the market that can meet described needs for letter creation and mailing. UFST also appreciates to hear from vendors that do not intend to deliver the full solution, but only parts hereof. This market dialogue will primarily focus on letter creation via batch processes, but we are also interested in hearing about the vendors abilities in the other two types of letter creation. Please see the attached document (Appendix A) for further details about the requirements, the questionnaire that UFST would like to have answered as part of the market dialogue and who UFST is.
Intern ID : Letter solutions Market Dialogue

3.1.1 Formål

Kontraktens hovedformål : Tjenesteydelser
Primær klassifikation ( cpv ): 72000000 It-tjenester: rådgivning, programmeludvikling, internet og support
Supplerende klassifikation ( cpv ): 64216000 Elektroniske meddelelses- og informationstjenester
Supplerende klassifikation ( cpv ): 64216100 Elektroniske meddelelsestjenester
Supplerende klassifikation ( cpv ): 64216120 Elektroniske posttjenester
Supplerende klassifikation ( cpv ): 64216200 Elektroniske informationstjenester
Supplerende klassifikation ( cpv ): 72200000 Programmering af software og konsulentvirksomhed
Supplerende klassifikation ( cpv ): 72210000 Programmeringsservice i forbindelse med programmelpakker

3.1.2 Udførelsessted

Land : Danmark
Hvor som helst i det pågældende land

3.1.5 Generelle oplysninger

Yderligere oplysninger : UFST invites potential vendors to participate in the market dialogue by filling in the questionnaire in the attached document (Appendix A – section 1.4 and 4). The questionnaire should be completed in English and must be submitted to Ismar.Pervan@ufst.dk . The deadline for submitting the completed questionnaire and requests for participation is the 4th of May 2025 23.59 (CET) Vendors are encouraged to provide complete and thorough answers as further follow up on each questionnaire cannot be expected. The vendors are encouraged to respond to the degree they find appropriate. The vendor may provide supplementary documentation and illustrations when answering the questionnaire. If provided, please ensure that any additional documentation is linked correctly to the appropriate question(s). The potential meetings are expected to be hold late May or early June 2025. UFST reserves the right to limit the number of dialogue meetings to 10. The selection of relevant respondents for the potential dialogue meetings will be based on the respondents’ answer to the questionnaire and the fulfilment of requirements. The selection of vendors for the dialogue meetings does not indicate that some vendors have provided better responses to the questionnaire than others, but rather reflects a cross-section of the market that UFST, based on the provided answers to the questionnaire, finds relevant for described need. The respondents in question will be informed of this decision no later than Friday 16th of May 2025. The potential dialogue meetings will take place as physical meetings at UFST’s location in Copenhagen (Osvald Helmuths vej 4, Frederiksberg 2000, Denmark) or as online meetings using Microsoft Teams. Each dialogue meeting will be with relevant representatives from UFST and the vendor. Two hours are set aside for each dialogue meeting. Each meeting is expected to follow this agenda: 1. Introduction to described need (10-15 minutes) 2. Vendor and solution presentation (60 minutes) 3. Questions and dialogue (45-50 minutes) The agenda of the potential dialogue meetings will be based on the topics mentioned in chapter 3 and 4 in Appendix A, especially “Questions and Dialogue” part of the agenda.

3.1.6 Udbudsdokumenter

3.1.9 Yderligere oplysninger, mægling og gennemgang

Organisation med ansvar for klager : Klagenævnet for Udbud -
Organisation, der leverer supplerende oplysninger om udbudsproceduren : Skatteforvaltningen -
Organisation, der sikrer adgang til udbudsdokumenterne offline : Skatteforvaltningen -
Organisation, der leverer yderligere oplysninger om klageprocedurerne : Konkurrence- og Forbrugerstyrelsen -

8. Organisationer

8.1 ORG-0001

Officielt navn : Skatteforvaltningen
Registreringsnummer : 19552101
Afdeling : Udviklings- og Forenklingsstyrelsen
Postadresse : Osvald Helmuths Vej 4
By : Frederiksberg
Postnummer : 2000
Landsdel (NUTS) : Byen København ( DK011 )
Land : Danmark
Enhed : Ismar Pervan
Telefon : +45 72371812
Internetadresse : https://ufst.dk/
Denne organisations roller :
Køber
Organisation, der leverer supplerende oplysninger om udbudsproceduren
Organisation, der sikrer adgang til udbudsdokumenterne offline

8.1 ORG-0002

Officielt navn : Klagenævnet for Udbud
Registreringsnummer : 37795526
Postadresse : Nævnenes Hus, Toldboden 2
By : Viborg
Postnummer : 8800
Landsdel (NUTS) : Nordjylland ( DK050 )
Land : Danmark
Telefon : 72405600
Denne organisations roller :
Organisation med ansvar for klager

8.1 ORG-0003

Officielt navn : Konkurrence- og Forbrugerstyrelsen
Registreringsnummer : 10294819
Postadresse : Carl Jacobsens Vej 35
By : Valby
Postnummer : 2500
Landsdel (NUTS) : Byen København ( DK011 )
Land : Danmark
Telefon : +45 3529100
Internetadresse : http://www.kfst.dk
Denne organisations roller :
Organisation, der leverer yderligere oplysninger om klageprocedurerne

8.1 ORG-0004

Officielt navn : Mercell Holding ASA
Registreringsnummer : 980921565
Postadresse : Askekroken 11
By : Oslo
Postnummer : 0277
Landsdel (NUTS) : Oslo ( NO081 )
Land : Norge
Enhed : eSender
Telefon : +47 21018800
Fax : +47 21018801
Internetadresse : http://mercell.com/
Denne organisations roller :
TED eSender
Oplysninger om bekendtgørelsen
Bekendtgørelsens ID : 3938763a-3016-4e70-a8a1-3eff78e8c542 - 01
Formulartype : Planlægning
Bekendtgørelsestype : Forhåndsmeddelelse eller vejledende periodisk bekendtgørelse, der kun er anvendt til informationsformål
Afsendelsesdato for bekendtgørelsen : 11/04/2025 13:52 +00:00
Dato for afsendelse af bekendtgørelsen (eSender) : 11/04/2025 14:01 +00:00
Bekendtgørelsens officielle sprog : dansk
Bekendtgørelsesnummer : 00243531-2025
EUT-S-nummer : 74/2025
Offentliggørelsesdato : 15/04/2025
Den påtænkte dato for offentliggørelse af en udbudsbekendtgørelse inden for denne procedure : 16/04/2025