Managed Business Process Services to Support SEAI Programmes

The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider that will operate in partnership with SEAI to support the effective delivery of SEAI programmes in line with SEAI’s values of being Passionate, Courageous, Innovative, Trusted, Experts and …

CPV: 72253200 Usługi w zakresie wsparcia systemu, 72253100 Usługi pomocy komputerowej, 79000000 Usługi biznesowe: prawnicze, marketingowe, konsultingowe, rekrutacji, drukowania i zabezpieczania, 79342300 Usługi dla klientów, 79400000 Usługi doradcze w zakresie działalności gospodarczej i zarządzania oraz podobne, 79410000 Usługi doradcze w zakresie działalności gospodarczej i zarządzania, 79500000 Dodatkowe usługi biurowe, 79512000 Centrum obsługi klienta
Miejsce wykonania:
Managed Business Process Services to Support SEAI Programmes
Miejsce udzielenia zamówienia:
Sustainable Energy Authority of Ireland
Numer nagrody:
0

1. Buyer

1.1 Buyer

Official name : Sustainable Energy Authority of Ireland
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Environmental protection

2. Procedure

2.1 Procedure

Title : Managed Business Process Services to Support SEAI Programmes
Description : The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider that will operate in partnership with SEAI to support the effective delivery of SEAI programmes in line with SEAI’s values of being Passionate, Courageous, Innovative, Trusted, Experts and Collaborative. For further information please see the Request for Tender published at www.etenders.gov.ie
Procedure identifier : ab102d08-d9af-45c5-b6d3-d91670744983
Previous notice : 3ce9c0b6-f5fa-495a-a6ca-afda246115e3-01
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 79400000 Business and management consultancy and related services
Additional classification ( cpv ): 79410000 Business and management consultancy services
Additional classification ( cpv ): 72253200 Systems support services
Additional classification ( cpv ): 79500000 Office-support services
Additional classification ( cpv ): 79512000 Call centre

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 37 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Managed Business Process Services to Support SEAI Programmes
Description : The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider that will operate in partnership with SEAI to support the effective delivery of SEAI programmes in line with SEAI’s values of being Passionate, Courageous, Innovative, Trusted, Experts and Collaborative. For further information please see the Request for Tender published at www.etenders.gov.ie
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 79400000 Business and management consultancy and related services
Additional classification ( cpv ): 79410000 Business and management consultancy services
Additional classification ( cpv ): 72253200 Systems support services
Additional classification ( cpv ): 79500000 Office-support services
Additional classification ( cpv ): 79512000 Call centre

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.5 Value

Estimated value excluding VAT : 37 000 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Quality
Name :
Description : Award Criteria 1: Demonstrated understanding of the context of the work and SEAI’s requirements.
Weight (points, exact) : 50
Criterion :
Type : Quality
Name :
Description : Award Criteria 2: Quality and Merit of the Tenderer´s General Organisational Capability to Deliver the Services.
Weight (points, exact) : 80
Criterion :
Type : Quality
Name :
Description : Award Criteria 3: Quality and merit of the proposed approach to delivery of services as set out in the requirements.
Weight (points, exact) : 170
Criterion :
Type : Quality
Name :
Description : Award Criteria 4: Quality and merit of the proposed approach to Transition, mobilisation, exit and Risk management.
Weight (points, exact) : 75
Criterion :
Type : Quality
Name :
Description : Award Criteria 5: Quality and merit of the proposed service approach to resourcing and operational structure and proposed Personnel & Management Operations team
Weight (points, exact) : 150
Criterion :
Type : Quality
Name :
Description : Award Criteria 6: Continuous Improvement and Innovation: Tenderers should demonstrate their ability to innovate and improve service delivery, efficiency, effectiveness, whilst reducing costs, resource bottlenecks and risks.
Weight (points, exact) : 125
Criterion :
Type : Cost
Name :
Description : Coat of Service
Weight (points, exact) : 350
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : Standard CfT deadlines have apply

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Sustainable Energy Authority of Ireland
TED eSender : European Dynamics S.A.

6. Results

Value of all contracts awarded in this notice : 27 406 028,08 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Fexco Limited
Tender :
Tender identifier : 000041094
Identifier of lot or group of lots : LOT-0001
Value of the tender : 27 406 028,08 Euro
Subcontracting : No
Contract information :
Identifier of the contract : 415335
Date of the conclusion of the contract : 01/04/2024
The contract is awarded within a framework agreement : no

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 2

8. Organisations

8.1 ORG-0001

Official name : Sustainable Energy Authority of Ireland
Registration number : 231664
Postal address : Three Park Place, Upper Hatch Street, Dublin 2
Town : Dublin
Postcode : D02FX65
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 018082100
Internet address : https://www.seai.ie/
Buyer profile : https://www.seai.ie/
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Fexco Limited
Registration number : 83934
Postal address : Fexco Centre, Iveragh Road, Killorglin, County Kerry
Town : Killorglin
Postcode : V93WN9T
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 0669761258
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 1bf76926-d2d7-482c-a32e-2112ba77e08a - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 16/01/2025 15:22 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00036982-2025
OJ S issue number : 13/2025
Publication date : 20/01/2025