IT Service and Corporate Case Management solution to St James's Hospital

St. James’s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7,000 users across the hospital’s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by …

CPV: 72000000 Usługi informatyczne: konsultacyjne, opracowywania oprogramowania, internetowe i wsparcia, 48000000 Pakiety oprogramowania i systemy informatyczne, 48420000 Pakiety oprogramowania do zarządzania urządzeniami i zestawy pakietów oprogramowania, 48450000 Pakiety oprogramowania do rozliczania czasu lub zarządzania zasobami ludzkimi
Termin:
12 maja 2025 00:00
Rodzaj terminu:
Złożenie oferty
Miejsce wykonania:
IT Service and Corporate Case Management solution to St James's Hospital
Miejsce udzielenia zamówienia:
St James's Hospital
Numer nagrody:
0

1. Buyer

1.1 Buyer

Official name : St James's Hospital
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : Health

2. Procedure

2.1 Procedure

Title : IT Service and Corporate Case Management solution to St James's Hospital
Description : St. James’s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7,000 users across the hospital’s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by email and phone. Furthermore, requests from end users are handled inconsistently throughout the hospital, with many paper forms, email requests and some custom .NET developed apps. It is estimated that there are several hundred request forms/workflows throughout the hospital, with less than a quarter of those digitised. From an IT perspective, there are limited tools in place to formalise other IT Service Management (ITSM) related activities such as Change Management, Service Portfolio Management etc. Some of these functions are being handled manually, and some are currently not in place. The Contracting Authority's intention is to procure a modern, customizable, fit for purpose IT Service and Corporate Case Management solution. See the attached Call for Tender document for the full list of requirements.
Procedure identifier : 6e4be6f1-41a3-4ae3-82b1-7b00c05137b9
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48420000 Facilities management software package and software package suite
Additional classification ( cpv ): 48450000 Time accounting or human resources software package

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 1 400 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : IT Service and Corporate Case Management solution to St James's Hospital
Description : St. James’s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7,000 users across the hospital’s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by email and phone. Furthermore, requests from end users are handled inconsistently throughout the hospital, with many paper forms, email requests and some custom .NET developed apps. It is estimated that there are several hundred request forms/workflows throughout the hospital, with less than a quarter of those digitised. From an IT perspective, there are limited tools in place to formalise other IT Service Management (ITSM) related activities such as Change Management, Service Portfolio Management etc. Some of these functions are being handled manually, and some are currently not in place. The Contracting Authority's intention is to procure a modern, customizable, fit for purpose IT Service and Corporate Case Management solution. See the attached Call for Tender document for the full list of requirements.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48420000 Facilities management software package and software package suite
Additional classification ( cpv ): 48450000 Time accounting or human resources software package

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.5 Value

Estimated value excluding VAT : 1 400 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Allowed
Deadline for receipt of tenders : 12/05/2025 00:00 +01:00
Deadline until which the tender must remain valid : 90 Day
Information about public opening :
Opening date : 12/05/2025 00:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Required
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : See tender documentation for details
Organisation providing offline access to the procurement documents : St James's Hospital -
Organisation receiving requests to participate : St James's Hospital -
Organisation processing tenders : St James's Hospital -

8. Organisations

8.1 ORG-0001

Official name : St James's Hospital
Registration number : IE4752452R
Postal address : James Street
Town : Dublin
Postcode : D08 NHY1
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 014103000
Internet address : https://www.stjames.ie/
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : 7525b9d9-a454-40e0-9169-952607983952 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 10/04/2025 15:19 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00240850-2025
OJ S issue number : 73/2025
Publication date : 14/04/2025