CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman

The Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary, comprising of Support and Maintenance contract for on premise CRM Dynamics Environment and CRM Dynamics (on premise) development drawdown days The Office of the Ombudsman invites …

CPV: 72000000 Usługi informatyczne: konsultacyjne, opracowywania oprogramowania, internetowe i wsparcia, 72200000 Usługi doradcze w zakresie programowania oprogramowania, 72210000 Usługi programowania pakietów oprogramowania, 72220000 Usługi doradcze w zakresie systemów i doradztwo techniczne, 72230000 Usługi w zakresie rozbudowy oprogramowania, 72240000 Usługi analizy systemu i programowania, 72250000 Usługi w zakresie konserwacji i wsparcia systemów, 72600000 Usługi doradcze i dodatkowe w zakresie sprzętu komputerowego, 72610000 Usługi dodatkowe w zakresie sprzętu komputerowego
Miejsce wykonania:
CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman
Miejsce udzielenia zamówienia:
Office of the Ombudsman
Numer nagrody:
0

1. Buyer

1.1 Buyer

Official name : Office of the Ombudsman
Legal type of the buyer : Central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman
Description : The Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary, comprising of Support and Maintenance contract for on premise CRM Dynamics Environment and CRM Dynamics (on premise) development drawdown days
Procedure identifier : c3d9ecff-e222-4092-8f2c-854261511e44
Previous notice : 21aead08-7e2b-4212-b7e4-a2723d75e1db-01
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72220000 Systems and technical consultancy services
Additional classification ( cpv ): 72230000 Custom software development services
Additional classification ( cpv ): 72240000 Systems analysis and programming services
Additional classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 72610000 Computer support services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 300 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman
Description : The Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary, comprising of Support and Maintenance contract for on premise CRM Dynamics Environment and CRM Dynamics (on premise) development drawdown days
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72220000 Systems and technical consultancy services
Additional classification ( cpv ): 72230000 Custom software development services
Additional classification ( cpv ): 72240000 Systems analysis and programming services
Additional classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 72610000 Computer support services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.5 Value

Estimated value excluding VAT : 300 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : Cost
Weight (percentage, exact) : 30
Criterion :
Type : Quality
Name :
Description : Quality of the overall proposal
Weight (percentage, exact) : 40
Criterion :
Type : Quality
Name : Experience of Tenderer
Description : Experience of tenderer in support and development of CRM Dynamics (On premise) Environment in organizations of similar size
Weight (percentage, exact) : 30
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : In circumstances where the European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (Statutory Instrument 130 of 2010), as amended by the European Communities (Public Authorities’ Contracts) (Review Procedures) (Amendment) Regulations 2015 (Statutory Instrument 192 of 2015) and the European Communities (Public Authorities’ Contracts (Review Procedures) (Amendment) Regulation 2017 (Statutory Instrument 327 of 2017) apply, no contract can or will be executed or take effect until at least fourteen (14) calendar days after the day on which the Tenderers have been sent a notice informing them of the result of this Competition (“Standstill Period”) if such notice is sent by electronic means.

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Office of the Ombudsman
Organisation signing the contract : Office of the Ombudsman
TED eSender : European Dynamics S.A.

6. Results

Value of all contracts awarded in this notice : 300 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Open Sky Data Systems_11364
Tender :
Tender identifier : 000083699
Identifier of lot or group of lots : LOT-0001
Value of the tender : 83 300 Euro
The tender was ranked : yes
Rank in the list of winners : 1
The tender is a variant : no
Subcontracting : No
Contract information :
Identifier of the contract : 414738
Date on which the winner was chosen : 27/11/2024
Date of the conclusion of the contract : 20/12/2024
The contract is awarded within a framework agreement : no
Organisation signing the contract : Office of the Ombudsman

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders submitted electronically
Number of tenders or requests to participate received : 7

8. Organisations

8.1 ORG-0001

Official name : Office of the Ombudsman
Registration number : ORG-001, VAT Number: 4000108F
Postal address : 6 Earlsfort Terrace
Town : Dublin
Postcode : D02W773
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Contact point : The Office of the Ombudsman
Telephone : 0035316395600
Internet address : https://www.ombudsman.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation signing the contract

8.1 ORG-0002

Official name : Open Sky Data Systems_11364
Registration number : IE380089
Postal address : Premier Business Centre B, Osprey Business Campus, Devoy Quarter, John Devoy Road,
Town : Naas
Postcode : W91 W0D0
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Contact point : Michael Cronin
Telephone : +35345855675
Fax : +353 1 5078038
Internet address : www.openskydata.com
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 674d212a-58af-4d6b-a115-5bd16b228291 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 23/12/2024 13:50 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00794799-2024
OJ S issue number : 250/2024
Publication date : 24/12/2024