CfT 24AB04 – CALL FOR TENDER FOR A FRAMEWORK AGREEMENT FOR THE PROVISION OF SERVICE DESK CONSULTANCY SERVICES

The University wishes to procure Service Desk Consultancy Services (also further referred as "Service Desk Services") provided under a Framework Agreement as part of the Services. Service Desk Services are the Services and activities, as further detailed in the Call for Tender file, required to coordinate, and respond to Incidents …

CPV: 72000000 Usługi informatyczne: konsultacyjne, opracowywania oprogramowania, internetowe i wsparcia
Termin:
25 lutego 2025 11:00
Rodzaj terminu:
Złożenie oferty
Miejsce wykonania:
CfT 24AB04 – CALL FOR TENDER FOR A FRAMEWORK AGREEMENT FOR THE PROVISION OF SERVICE DESK CONSULTANCY SERVICES
Miejsce udzielenia zamówienia:
UNIVERSITE DU LUXEMBOURG
Numer nagrody:
2500119

1. Buyer

1.1 Buyer

Official name : UNIVERSITE DU LUXEMBOURG
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Education

2. Procedure

2.1 Procedure

Title : CfT 24AB04 – CALL FOR TENDER FOR A FRAMEWORK AGREEMENT FOR THE PROVISION OF SERVICE DESK CONSULTANCY SERVICES
Description : The University wishes to procure Service Desk Consultancy Services (also further referred as "Service Desk Services") provided under a Framework Agreement as part of the Services. Service Desk Services are the Services and activities, as further detailed in the Call for Tender file, required to coordinate, and respond to Incidents and Service Requests made by the University information technology (IT) End Users. This Call for Tenders is aimed at concluding a Framework Agreement, fixed at two (2) years, renewable two (2) times for one (1) year (2 + 1 + 1) on the advice of the University, in order to retain one Contracting Party, without reopening of competition, known for its expertise in Service Desk Services. It shall be noted that section 3.4 of this Call for Tenders is an initial Assignment request (hereinafter also referred to as “Mission A”) on this Framework Agreement and might constitute a first subsequent contract on the Framework Agreement, while awarded in accordance with the conditions set out in section 2.3 of this Call for Tenders.
Procedure identifier : 4bfa8671-fbe5-4f03-8880-ea4ff4294c92
Internal identifier : 2500119
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

2.1.2 Place of performance

Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg

2.1.3 Value

Maximum value of the framework agreement : 12 000 000 Euro

2.1.4 General information

Additional information : Modalités de retrait du dossier : Via the Public Procurement Portal Réception des offres/candidatures : Via the Public Procurement Portal Conditions de participation : Via the Public Procurement Portal
Legal basis :
Directive 2014/24/EU

2.1.6 Grounds for exclusion

Participation in a criminal organisation :
Corruption :
Terrorist offences or offences linked to terrorist activities :
Money laundering or terrorist financing :
Child labour and other forms of trafficking in human beings :
Payment of social security contributions :
Payment of taxes :
Fraud :
Breaching of obligations in the fields of environmental law :
Breaching of obligations in the fields of social law :
Breaching of obligations in the fields of labour law :
Bankruptcy :
Insolvency :
Arrangement with creditors :
Analogous situation like bankruptcy under national law :
Assets being administered by liquidator :
Business activities are suspended :
Agreements with other economic operators aimed at distorting competition :
Guilty of grave professional misconduct :
Conflict of interest due to its participation in the procurement procedure :
Direct or indirect involvement in the preparation of this procurement procedure :
Early termination, damages or other comparable sanctions :
Guilty of misrepresentation, withheld information, unable to provide required documents and obtained confidential information of this procedure :
Purely national exclusion grounds :

5. Lot

5.1 Lot technical ID : LOT-0001

Title : CfT 24AB04 – CALL FOR TENDER FOR A FRAMEWORK AGREEMENT FOR THE PROVISION OF SERVICE DESK CONSULTANCY SERVICES
Description : The University wishes to procure Service Desk Consultancy Services (also further referred as "Service Desk Services") provided under a Framework Agreement as part of the Services. Service Desk Services are the Services and activities, as further detailed in the Call for Tender file, required to coordinate, and respond to Incidents and Service Requests made by the University information technology (IT) End Users. This Call for Tenders is aimed at concluding a Framework Agreement, fixed at two (2) years, renewable two (2) times for one (1) year (2 + 1 + 1) on the advice of the University, in order to retain one Contracting Party, without reopening of competition, known for its expertise in Service Desk Services. It shall be noted that section 3.4 of this Call for Tenders is an initial Assignment request (hereinafter also referred to as “Mission A”) on this Framework Agreement and might constitute a first subsequent contract on the Framework Agreement, while awarded in accordance with the conditions set out in section 2.3 of this Call for Tenders.
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

5.1.2 Place of performance

Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Additional information :

5.1.5 Value

Maximum value of the framework agreement : 12 000 000 Euro

5.1.6 General information

This is a recurrent procurement
Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
This procurement is also suitable for small and medium-sized enterprises (SMEs)

5.1.9 Selection criteria

Criterion :
Type : Technical and professional ability
Criterion :
Type : Suitability to pursue the professional activity
Criterion :
Type : Economic and financial standing
Criterion :
Type : Other
Name : cf. tender file

5.1.10 Award criteria

Criterion :
Type : Quality
Name :
Description : Qualitative award criteria - 60 % (cf. tender file)
Weight (percentage, exact) : 60
Criterion :
Type : Price
Name :
Description : Financial award criteria (cf. tender file)
Weight (percentage, exact) : 40
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.11 Procurement documents

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required
Variants : Not allowed
Deadline for receipt of tenders : 25/02/2025 11:00 +01:00
Deadline until which the tender must remain valid : 5 Month
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : no

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : Juridictions administratives
Organisation providing additional information about the procurement procedure : UNIVERSITE DU LUXEMBOURG
Organisation providing offline access to the procurement documents : UNIVERSITE DU LUXEMBOURG
Organisation receiving requests to participate : UNIVERSITE DU LUXEMBOURG
Organisation processing tenders : UNIVERSITE DU LUXEMBOURG

8. Organisations

8.1 ORG-0001

Official name : UNIVERSITE DU LUXEMBOURG
Registration number : J20
Postal address : 2, place de l'Université
Town : ESCH SUR ALZETTE
Postcode : L-4365
Country : Luxembourg
Contact point : Marie Bourcy
Telephone : +352 46 66 44 1
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : Juridictions administratives
Registration number : JURAD
Postal address : 1, rue du Fort Thüngen
Town : Luxembourg
Postcode : 1499
Country : Luxembourg
Contact point : Tribunal administratif - greffe
Telephone : 42105-1
Roles of this organisation :
Review organisation

11. Notice information

11.1 Notice information

Notice identifier/version : ba44e4db-1402-4d3e-99ec-982b17e73d4e - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 21/01/2025 10:57 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00051568-2025
OJ S issue number : 17/2025
Publication date : 24/01/2025