Continuation of ServiceNow assistance

Drammen municipality intends to enter into a contract with Sopra Steria AS for the continuation of ServiceNow assistance, critical for the municipality ́s operation and management. The direct procurement is a consequence of the termination of the agreement with Sopra Steria on running the municipality ́s clients, networks and Azure …

CPV: 72200000 Tarkvara programmeerimis- ja nõustamisteenused, 72000000 IT-teenused: nõuande-, tarkvaraarendus-, Interneti- ja tugiteenused, 72500000 Arvutiga seotud teenused, 72600000 Arvuti tugi- ja nõustamisteenused
Täitmise koht:
Continuation of ServiceNow assistance
Auhindade andmise asutus:
DRAMMEN KOMMUNE
Auhinna number:
25/11826

1. Buyer

1.1 Buyer

Official name : DRAMMEN KOMMUNE

2. Procedure

2.1 Procedure

Title : Continuation of ServiceNow assistance
Description : Drammen municipality intends to enter into a contract with Sopra Steria AS for the continuation of ServiceNow assistance, critical for the municipality ́s operation and management. The direct procurement is a consequence of the termination of the agreement with Sopra Steria on running the municipality ́s clients, networks and Azure installation. The assistance period is limited to a competition for operation and management of the municipality ́s ServiceNow platform and a new service has been implemented. Drammen municipality terminated the agreement 20 December 2024 with Sopra Steria AS on running the municipality's clients, networks and Azure installation, and on March 21 the municipality took back operational tasks. The latter means that the municipality has again had to establish a full service desk service within the ICT area and re-establish work processes for the users from the same time. The municipality has a number of very critical services to the population such as emergency doctor surgery, health services otherwise, school, and water and sewage. It is important that these and other service areas get the assistance necessary. The service portal where the municipality ́s different service areas report errors and a need for assistance has been established on the municipality ́s ServiceNow platform. Assistance is provided with the follow-up of approx. 245 different trade systems that support a very broad service spectrum within health and social, technical, culture, sport and volunteering, business development etc. In addition approx. 12,000 PCs and approx. 8,000 mobile units are supported. ServiceNow is also important for case handling of administrative conditions, management support follow-up and dialogue with the municipality's inhabitants. Since 2019 Sopra Steria has assisted the municipality in the development, implementation, operation and management of the ServiceNow platform since 2019. During this time ServiceNow has become a tool for the development of internal work processes, and ServiceNow has been chosen as a strategic platform for further development in the municipality. The municipality has some ServiceNow competence, but it is completely dependent on specialist competence to maintain and further develop the platform and the developed routines. Hereunder if there are critical error situations or during upgrades that affect processes that are established. It is the municipality ́s understanding that a change of supplier for this service is not a realistic alternative, taken into account the current time perspective and the complexity of the developed systems. Consequently, it is not possible to hold a competition for technical reasons, cf. the Public Procurement Regulations § 13-4, first section, letter b no. 2. There are, thus, no other reasonable alternatives than to use Sopra Steria to ensure stable and good operation and administration of ServiceNow in this transition period.
Procedure identifier : d44e0776-907b-44f9-a0a8-0ea2f4be03f4
Internal identifier : 25/11826
Type of procedure : Negotiated without prior call for competition

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72600000 Computer support and consultancy services

2.1.2 Place of performance

Country subdivision (NUTS) : Viken ( NO082 )
Country : Norway

2.1.4 General information

Legal basis :
Directive 2014/24/EU
Anskaffelsesforskriften -

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Continuation of ServiceNow assistance
Description : Drammen municipality intends to enter into a contract with Sopra Steria AS for the continuation of ServiceNow assistance, critical for the municipality ́s operation and management. The direct procurement is a consequence of the termination of the agreement with Sopra Steria on running the municipality ́s clients, networks and Azure installation. The assistance period is limited to a competition for operation and management of the municipality ́s ServiceNow platform and a new service has been implemented. Drammen municipality terminated the agreement 20 December 2024 with Sopra Steria AS on running the municipality's clients, networks and Azure installation, and on March 21 the municipality took back operational tasks. The latter means that the municipality has again had to establish a full service desk service within the ICT area and re-establish work processes for the users from the same time. The municipality has a number of very critical services to the population such as emergency doctor surgery, health services otherwise, school, and water and sewage. It is important that these and other service areas get the assistance necessary. The service portal where the municipality ́s different service areas report errors and a need for assistance has been established on the municipality ́s ServiceNow platform. Assistance is provided with the follow-up of approx. 245 different trade systems that support a very broad service spectrum within health and social, technical, culture, sport and volunteering, business development etc. In addition approx. 12,000 PCs and approx. 8,000 mobile units are supported. ServiceNow is also important for case handling of administrative conditions, management support follow-up and dialogue with the municipality's inhabitants. Since 2019 Sopra Steria has assisted the municipality in the development, implementation, operation and management of the ServiceNow platform since 2019. During this time ServiceNow has become a tool for the development of internal work processes, and ServiceNow has been chosen as a strategic platform for further development in the municipality. The municipality has some ServiceNow competence, but it is completely dependent on specialist competence to maintain and further develop the platform and the developed routines. Hereunder if there are critical error situations or during upgrades that affect processes that are established. It is the municipality ́s understanding that a change of supplier for this service is not a realistic alternative, taken into account the current time perspective and the complexity of the developed systems. Consequently, it is not possible to hold a competition for technical reasons, cf. the Public Procurement Regulations § 13-4, first section, letter b no. 2. There are, thus, no other reasonable alternatives than to use Sopra Steria to ensure stable and good operation and administration of ServiceNow in this transition period.
Internal identifier : 25/11826

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72600000 Computer support and consultancy services

5.1.2 Place of performance

Country subdivision (NUTS) : Viken ( NO082 )
Country : Norway
Additional information :

5.1.6 General information

The procurement is covered by the Government Procurement Agreement (GPA) : no

5.1.16 Further information, mediation and review

Review organisation : Buskerud Tingrett

6. Results

6.1 Result lot ldentifier : LOT-0000

6.1.2 Information about winners

Winner :
Official name : Sopra Steria
Tender :
Tender identifier : Tilbud Videreføring av ServiceNow bistand
Identifier of lot or group of lots : LOT-0000
Subcontracting value is known : no
Subcontracting percentage is known : no
Contract information :
Identifier of the contract : Videreføring av bistand ServiceNow
The contract is awarded within a framework agreement : no

8. Organisations

8.1 ORG-0001

Official name : DRAMMEN KOMMUNE
Registration number : 921234554
Postal address : Engene 1
Town : DRAMMEN
Postcode : 3008
Country subdivision (NUTS) : Viken ( NO082 )
Country : Norway
Contact point : Rune Haver
Telephone : 32040000
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : Buskerud Tingrett
Town : Drammen
Country : Norway
Telephone : 32211600
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : Sopra Steria
Registration number : 918000763
Town : Oslo
Country : Norway
Telephone : 40 48 66 22
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000

11. Notice information

11.1 Notice information

Notice identifier/version : 8b5ab43b-4273-4535-b9a5-af08cdcf0401 - 01
Form type : Direct award preannouncement
Notice type : Voluntary ex-ante transparency notice
Notice dispatch date : 24/03/2025 12:26 +00:00
Notice dispatch date (eSender) : 24/03/2025 13:06 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00190293-2025
OJ S issue number : 59/2025
Publication date : 25/03/2025