Services for the National Environmental Complaints Line (NECL) and Radon phone line

The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines. enders may be submitted for one or more Lots. A single operator will be admitted to each Lot and associated framework. A company may be awarded either …

CPV: 79512000 Centro de llamadas, 79311210 Servicios de encuesta telefónica, 64211000 Servicios de teléfonos públicos, 72253100 Servicios de unidad de asistencia
Lugar de ejecución:
Services for the National Environmental Complaints Line (NECL) and Radon phone line
Organismo adjudicador:
Environmental Protection Agency
Número de premio:
1

1. Buyer

1.1 Buyer

Official name : Environmental Protection Agency
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Environmental protection

2. Procedure

2.1 Procedure

Title : Services for the National Environmental Complaints Line (NECL) and Radon phone line
Description : The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines. enders may be submitted for one or more Lots. A single operator will be admitted to each Lot and associated framework. A company may be awarded either or both lots each of which will be evaluated on their individual merits. .
Procedure identifier : 3c0d210f-0749-47c6-8f07-1480278189fc
Previous notice : 26b9e363-975e-4978-a694-72ad446b3dc2-01
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79512000 Call centre
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 64211000 Public-telephone services
Additional classification ( cpv ): 72253100 Helpdesk services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Maximum value of the framework agreement : 145 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Lot 1, the National Environmental Complaints Line (NECL
Description : The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines. enders may be submitted for one or more Lots. A single operator will be admitted to each Lot and associated framework. A company may be awarded either or both lots each of which will be evaluated on their individual merits. .
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79512000 Call centre
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 64211000 Public-telephone services
Additional classification ( cpv ): 72253100 Helpdesk services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.5 Value

Estimated value excluding VAT : 145 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : Reduction of environmental impacts
Description : Championing sustainability in carrying out the contract.
Approach to reducing environmental impacts : Other
Green Procurement Criteria : National Green Public Procurement criteria

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : Cost @ 30%
Weight (percentage, exact) : 30
Criterion :
Type : Quality
Name :
Description : Quality @ 70%
Weight (percentage, exact) : 70
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
Framework agreement, partly without reopening and partly with reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Environmental Protection Agency
Organisation executing the payment : Environmental Protection Agency
Organisation signing the contract : Environmental Protection Agency
TED eSender : European Dynamics S.A.

5.1 Lot technical ID : LOT-0002

Title : Lot 2; the Radon line
Description : The EPA intends establishing a single party framework for provision of Services for the National Environmental Complaints Line (NECL) and Radon phone lines. enders may be submitted for one or more Lots. A single operator will be admitted to each Lot and associated framework. A company may be awarded either or both lots each of which will be evaluated on their individual merits. .
Internal identifier : 2

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79512000 Call centre
Additional classification ( cpv ): 79311210 Telephone survey services
Additional classification ( cpv ): 64211000 Public-telephone services
Additional classification ( cpv ): 72253100 Helpdesk services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.5 Value

Estimated value excluding VAT : 145 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : Reduction of environmental impacts
Description : championing of sustainability in carrying out the contract.
Approach to reducing environmental impacts : Other
Green Procurement Criteria : National Green Public Procurement criteria

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : Cost @ 30%
Weight (percentage, exact) : 30
Criterion :
Type : Quality
Name :
Description : Quality @ 70%
Weight (percentage, exact) : 70
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
Framework agreement, partly without reopening and partly with reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Environmental Protection Agency
Organisation executing the payment : Environmental Protection Agency
Organisation signing the contract : Environmental Protection Agency
TED eSender : European Dynamics S.A.

6. Results

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : RISKEYE LTD
Tender :
Tender identifier : 000036932
Identifier of lot or group of lots : LOT-0001
Subcontracting : No
Contract information :
Identifier of the contract : 399646
Date on which the winner was chosen : 26/01/2024
Date of the conclusion of the contract : 01/04/2024
The contract is awarded within a framework agreement : no
Organisation signing the contract : Environmental Protection Agency

6.1 Result lot ldentifier : LOT-0002

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : RISKEYE LTD
Tender :
Tender identifier : 000036932
Identifier of lot or group of lots : LOT-0002
Subcontracting : No
Contract information :
Identifier of the contract : 399647
Date on which the winner was chosen : 26/01/2024
Date of the conclusion of the contract : 01/04/2024
The contract is awarded within a framework agreement : no
Organisation signing the contract : Environmental Protection Agency

8. Organisations

8.1 ORG-0001

Official name : Environmental Protection Agency
Registration number : 6606490B
Postal address : Johnstown Castle Estate
Town : Wexford
Postcode : Y35 W821
Country : Ireland
Telephone : 0539160600
Internet address : https://www.epa.ie
Buyer profile : https://www.epa.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation signing the contract
Organisation executing the payment

8.1 ORG-0002

Official name : RISKEYE LTD
Registration number : IE3391362CH
Postal address : DCU Alpha Innovation Campus Old Finglas Road Glasnevin
Town : Dublin
Country : Ireland
Contact point : Sandra Maher
Telephone : 00353876219462
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001 LOT-0002

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : ab27f121-6800-4f26-8d69-09a8df2ce4b8 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 07/11/2024 08:40 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00682791-2024
OJ S issue number : 218/2024
Publication date : 08/11/2024