Request for Tenders for Hosted - Cloud Case Management System

The OCO is seeking tenders to provide a case management system (CMS) for use by the Complaints and Investigations team at the OCO. The successful tenderer shall: 1) Implement the CMS for OCO. 2) Host and maintain the solution for OCO following go-live. 3) Support the transition to the new …

CPV: 48000000 Paquetes de software y sistemas de información, 48810000 Sistemas de información, 72200000 Servicios de programación de software y de consultoría, 72260000 Servicios relacionados con el software
Plazo:
17 de octubre de 2024 a las 14:00
Tipo de plazo:
Presentación de una oferta
Lugar de ejecución:
Request for Tenders for Hosted - Cloud Case Management System
Organismo adjudicador:
Ombudsman for Children's Office
Número de premio:
0

1. Buyer

1.1 Buyer

Official name : Ombudsman for Children's Office
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Social protection

2. Procedure

2.1 Procedure

Title : Request for Tenders for Hosted - Cloud Case Management System
Description : The OCO is seeking tenders to provide a case management system (CMS) for use by the Complaints and Investigations team at the OCO. The successful tenderer shall: 1) Implement the CMS for OCO. 2) Host and maintain the solution for OCO following go-live. 3) Support the transition to the new CMS, including user training, data migration from legacy systems. 4) Provide ongoing support to OCO.
Procedure identifier : e016d287-718a-4db0-b5df-7d9569285763
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48810000 Information systems
Additional classification ( cpv ): 72260000 Software-related services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 320 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 0

2.1.6 Grounds for exclusion

Purely national exclusion grounds :

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Request for Tenders for Hosted - Cloud Case Management System
Description : The OCO is seeking tenders to provide a case management system (CMS) for use by the Complaints and Investigations team at the OCO. The successful tenderer shall: 1) Implement the CMS for OCO. 2) Host and maintain the solution for OCO following go-live. 3) Support the transition to the new CMS, including user training, data migration from legacy systems. 4) Provide ongoing support to OCO.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48810000 Information systems
Additional classification ( cpv ): 72260000 Software-related services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Start date : 29/11/2024
Duration : 72 Month

5.1.5 Value

Estimated value excluding VAT : 320 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Criterion :
Type : Technical and professional ability

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Allowed
Deadline for receipt of tenders : 17/10/2024 14:00 +01:00
Information about public opening :
Opening date : 17/10/2024 14:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Ombudsman for Children's Office
Organisation receiving requests to participate : Ombudsman for Children's Office
Organisation processing tenders : Ombudsman for Children's Office
TED eSender : European Dynamics S.A.

8. Organisations

8.1 ORG-0001

Official name : Ombudsman for Children's Office
Registration number : 0000
Postal address : Millennium House, 52-56 Great Strand Street
Town : Dublin
Postcode : D01F5P8
Country : Ireland
Email : oco@oco.ie
Telephone : 018656800
Internet address : https://www.oco.ie
Buyer profile : https://www.oco.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 9c823ca3-ffcf-4ef5-ae81-6f5aeca3336e - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 16/09/2024 21:32 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00559730-2024
OJ S issue number : 182/2024
Publication date : 18/09/2024