Provision of and on-going support of a Customer Relationship Management SaaS Solution

In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM) SaaS solution for the support of marketing, sales and operational activities. In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM) SaaS …

CPV: 22822000 Formularios comerciales, 30211300 Plataformas informáticas, 34514700 Plataforma móvil, 48222000 Paquetes de software de servidor web, 48445000 Paquetes de software de gestión de relaciones con el consumidor, 72000000 Servicios TI: consultoría, desarrollo de software, Internet y apoyo, 72212445 Servicios de desarrollo de software de gestión de relaciones con el consumidor, 79342300 Servicios al cliente, 79342320 Servicios de atención al cliente
Lugar de ejecución:
Provision of and on-going support of a Customer Relationship Management SaaS Solution
Organismo adjudicador:
Irish Manufacturing Research CLG
Número de premio:
0

1. Buyer

1.1 Buyer

Official name : Irish Manufacturing Research CLG
Legal type of the buyer : Organisation awarding a contract subsidised by a central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Provision of and on-going support of a Customer Relationship Management SaaS Solution
Description : In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM) SaaS solution for the support of marketing, sales and operational activities.
Procedure identifier : d892c976-8977-498f-946d-3b8501b54d33
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 22822000 Business forms
Additional classification ( cpv ): 30211300 Computer platforms
Additional classification ( cpv ): 34514700 Mobile platforms
Additional classification ( cpv ): 48222000 Web server software package

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Provision of and on-going support of a Customer Relationship Management SaaS Solution
Description : In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM) SaaS solution for the support of marketing, sales and operational activities.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 22822000 Business forms
Additional classification ( cpv ): 30211300 Computer platforms
Additional classification ( cpv ): 34514700 Mobile platforms
Additional classification ( cpv ): 48222000 Web server software package

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Price
Name :
Description : 20% of evaluation
Weight (percentage, exact) : 20
Criterion :
Type : Quality
Name :
Description : 80% weighting
Weight (percentage, exact) : 80
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : .

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Irish Manufacturing Research CLG
TED eSender : European Dynamics S.A.

6. Results

6.1 Result lot ldentifier : LOT-0001

No winner was chosen and the competition is closed.
The reason why a winner was not chosen : Decision of the buyer, because of insufficient funds

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders from micro, small or medium tenderers
Number of tenders or requests to participate received : 3

8. Organisations

8.1 ORG-0001

Official name : Irish Manufacturing Research CLG
Registration number : .
Town : Dublin
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 000000000000000
Buyer profile : https://imr.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 00481314-8bc1-48e9-88f7-d174b9b0d68d - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 23/12/2024 10:27 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00793981-2024
OJ S issue number : 250/2024
Publication date : 24/12/2024