Provision of a Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal

Longford County Council seeks proposals for the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal. Longford County Council seeks proposals for the provision, installation, hosting and support of a secure cloud-based Customer Relationship …

CPV: 79342300 Servicios al cliente, 72212445 Servicios de desarrollo de software de gestión de relaciones con el consumidor, 48445000 Paquetes de software de gestión de relaciones con el consumidor, 72000000 Servicios TI: consultoría, desarrollo de software, Internet y apoyo, 79342320 Servicios de atención al cliente, 22822000 Formularios comerciales, 30211300 Plataformas informáticas, 34514700 Plataforma móvil, 48222000 Paquetes de software de servidor web
Plazo:
17 de noviembre de 2024 a las 16:00
Tipo de plazo:
Presentación de una oferta
Lugar de ejecución:
Provision of a Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal
Organismo adjudicador:
Longford County Council_1128
Número de premio:
0

1. Buyer

1.1 Buyer

Official name : Longford County Council_1128
Legal type of the buyer : Local authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Provision of a Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal
Description : Longford County Council seeks proposals for the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal.
Procedure identifier : dc76051b-786d-48b1-9e90-d0038d86d545
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 22822000 Business forms
Additional classification ( cpv ): 30211300 Computer platforms
Additional classification ( cpv ): 34514700 Mobile platforms
Additional classification ( cpv ): 48222000 Web server software package

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 100 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 0

2.1.6 Grounds for exclusion

Analogous situation like bankruptcy under national law :

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Provision of a Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal
Description : Longford County Council seeks proposals for the provision, installation, hosting and support of a secure cloud-based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 22822000 Business forms
Additional classification ( cpv ): 30211300 Computer platforms
Additional classification ( cpv ): 34514700 Mobile platforms
Additional classification ( cpv ): 48222000 Web server software package

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Criterion :
Type : Other

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 17/11/2024 16:00 +01:00
Information about public opening :
Opening date : 17/11/2024 16:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Not allowed
Electronic ordering will be used : no
Electronic payment will be used : no

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Longford County Council_1128
Organisation receiving requests to participate : Longford County Council_1128
Organisation processing tenders : Longford County Council_1128
TED eSender : European Dynamics S.A.

8. Organisations

8.1 ORG-0001

Official name : Longford County Council_1128
Registration number : 4773218D
Postal address : Longford County Council,Aras An Chontae,Great Water Street,Longford,Co Longford
Town : Longford
Postcode : N39NH56
Country : Ireland
Telephone : 0433343300
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 8304d479-9d60-4290-bb1a-c3c700640f87 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 16/10/2024 11:30 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00630131-2024
OJ S issue number : 203/2024
Publication date : 17/10/2024