Provision, Implementation and Support of a Cloud Based Software as a Service (SaaS) Solution to Manage Case/Claims Management Processes and Related Services for PIAB

Personal Injuries Assessment Board (PIAB) proposes to engage in a competitive process for the establishment of a single-party framework agreement for the Provision, Implementation and Support of a Cloud based Software as a Service (SaaS) solution to Manage Case/Claims Management Processes and Related Services, including: • Provision of a fully …

CPV: 72268000 Servicios de suministro de software, 72511000 Servicios de software de gestión de redes, 48000000 Paquetes de software y sistemas de información, 48422000 "Suites" de paquetes de software, 72222300 Servicios de tecnología de la información, 72227000 Servicios de consultoría en integración de software, 72260000 Servicios relacionados con el software, 72261000 Servicios de apoyo al software, 72263000 Servicios de implementación de software, 72265000 Servicios de configuración de software
Lugar de ejecución:
Provision, Implementation and Support of a Cloud Based Software as a Service (SaaS) Solution to Manage Case/Claims Management Processes and Related Services for PIAB
Organismo adjudicador:
Personal Injuries Resolution Board
Número de premio:
0

1. Buyer

1.1 Buyer

Official name : Personal Injuries Resolution Board
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Social protection

2. Procedure

2.1 Procedure

Title : Provision, Implementation and Support of a Cloud Based Software as a Service (SaaS) Solution to Manage Case/Claims Management Processes and Related Services for PIAB
Description : Personal Injuries Assessment Board (PIAB) proposes to engage in a competitive process for the establishment of a single-party framework agreement for the Provision, Implementation and Support of a Cloud based Software as a Service (SaaS) solution to Manage Case/Claims Management Processes and Related Services, including: • Provision of a fully functional Case/Claims Management Processes Solution including portal access functionality for its key stakeholders, hosting and operational support • Provision of end-to-end managed support services • Provision of implementation, migration and project management support services • Provision of related services, e.g., consultancy, advice, etc. Although PIAB has previously used the Microsoft Technology stack to complete an analysis phase, PIAB is open to considering all solutions based on a mature low-code/no-code technology platform. The initial contract will be for the delivery of a defined Minimum Viable Product (MVP - Phase 1). It is envisaged that Phase 1 will be the defined MVP with further phases to follow which will provide additional functionality and enhancements. The full list of requirements is contained within the PQQ documents. Applicants should associate themselves with the competition in order to access the documents, ask and receive queries and submit a response. All responses should be submitted in a ZIP FILE format.
Procedure identifier : 516ab5cd-f60f-4ec7-9b77-7e7dd8eb9991
Previous notice : 954e988b-8514-4aad-835d-d7f36a5aad50-01
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72268000 Software supply services
Additional classification ( cpv ): 72511000 Network management software services
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48422000 Software package suites
Additional classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 72227000 Software integration consultancy services
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72263000 Software implementation services
Additional classification ( cpv ): 72265000 Software configuration services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Maximum value of the framework agreement : 8 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Provision, Implementation and Support of a Cloud Based Software as a Service (SaaS) Solution to Manage Case/Claims Management Processes and Related Services for PIAB
Description : Personal Injuries Assessment Board (PIAB) proposes to engage in a competitive process for the establishment of a single-party framework agreement for the Provision, Implementation and Support of a Cloud based Software as a Service (SaaS) solution to Manage Case/Claims Management Processes and Related Services, including: • Provision of a fully functional Case/Claims Management Processes Solution including portal access functionality for its key stakeholders, hosting and operational support • Provision of end-to-end managed support services • Provision of implementation, migration and project management support services • Provision of related services, e.g., consultancy, advice, etc. Although PIAB has previously used the Microsoft Technology stack to complete an analysis phase, PIAB is open to considering all solutions based on a mature low-code/no-code technology platform. The initial contract will be for the delivery of a defined Minimum Viable Product (MVP - Phase 1). It is envisaged that Phase 1 will be the defined MVP with further phases to follow which will provide additional functionality and enhancements. The full list of requirements is contained within the PQQ documents. Applicants should associate themselves with the competition in order to access the documents, ask and receive queries and submit a response. All responses should be submitted in a ZIP FILE format.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72268000 Software supply services
Additional classification ( cpv ): 72511000 Network management software services
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48422000 Software package suites
Additional classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 72227000 Software integration consultancy services
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72263000 Software implementation services
Additional classification ( cpv ): 72265000 Software configuration services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.5 Value

Estimated value excluding VAT : 8 000 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : Ultimate cost
Weight (percentage, exact) : 30
Criterion :
Type : Quality
Name :
Description : Proposed solution 30%, Reliability of supply 10%, Methodology 15%, Team 10%, Contract management 5%,
Weight (percentage, exact) : 70
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Personal Injuries Resolution Board
TED eSender : European Dynamics S.A.

6. Results

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Codec-dss Limited - T/A Codec
Tender :
Tender identifier : 000050483
Identifier of lot or group of lots : LOT-0001
Subcontracting : Not yet known
Contract information :
Identifier of the contract : 411364
Date of the conclusion of the contract : 20/09/2024
The contract is awarded within a framework agreement : no

8. Organisations

8.1 ORG-0001

Official name : Personal Injuries Resolution Board
Registration number : unknown
Postal address : PO Box 9732, Belgard Square North, Tallaght
Town : Dublin
Postcode : 24
Country : Ireland
Telephone : 0818829121
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Codec-dss Limited - T/A Codec
Registration number : 107629
Postal address : Hyde House, Adelaide Road, Dublin 2
Town : Dublin
Postcode : D02N446
Country : Ireland
Telephone : +35316034300
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 852463df-1574-4c2a-b861-2abde99ba3cf - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 10/10/2024 10:34 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00614494-2024
OJ S issue number : 199/2024
Publication date : 11/10/2024