Procurement of a chatbot as a service

The main aim of the procurement is to give the Customer access to a Boost.ai, chatbot as a service, including manual chat and speechbot, as well as consultancy services to assist internal resources. Focus on innovation and further development of chatbots as a service is important, so that the Norwegian …

CPV: 48000000 Paquetes de software y sistemas de información, 48100000 Paquetes de software específico de un sector económico, 48700000 Utilidades de paquetes de software, 72000000 Servicios TI: consultoría, desarrollo de software, Internet y apoyo, 72260000 Servicios relacionados con el software, 72261000 Servicios de apoyo al software, 72262000 Servicios de desarrollo de software, 72263000 Servicios de implementación de software, 72265000 Servicios de configuración de software, 72266000 Servicios de consultoría en software, 72268000 Servicios de suministro de software
Lugar de ejecución:
Procurement of a chatbot as a service
Organismo adjudicador:
Statens vegvesen
Número de premio:
24/123901

1. Buyer

1.1 Buyer

Official name : Statens vegvesen
Legal type of the buyer : Public undertaking
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Procurement of a chatbot as a service
Description : The main aim of the procurement is to give the Customer access to a Boost.ai, chatbot as a service, including manual chat and speechbot, as well as consultancy services to assist internal resources. Focus on innovation and further development of chatbots as a service is important, so that the Norwegian Public Roads Administration is connected to developments and can follow updates in the market. It is important that the tenderer has such focus and keeps the product as a relevant and updated service. The objective and scope of the procurement is to find a tenderer who can continue to provide: Access to a Boost.ai, chatbot as a service, including manual chat and speechbot, and consultancy services to assist internal resources. Further details on what shall be included in the start-up phase are in the SSA-L contract annex 3. Access to consultancy services on an hourly basis for consultancy, continual improvements and further development, which ensures that the Contracting Authority gets the most out of new and updated technology. Option for the Contracting Authority to build and production chatbots, manual chat and speechbot for other areas in the agency, such as IT support, HR, projects, etc. See annex 1 and other documents for further information.
Procedure identifier : 46736a96-dc02-4a16-b910-9296686cee45
Previous notice : c095f43f-638e-49dc-b0fb-703757395413-01
Internal identifier : 24/123901
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48100000 Industry specific software package
Additional classification ( cpv ): 48700000 Software package utilities
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72262000 Software development services
Additional classification ( cpv ): 72263000 Software implementation services
Additional classification ( cpv ): 72265000 Software configuration services
Additional classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72268000 Software supply services

2.1.2 Place of performance

Country : Norway
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 50 000 000 Norwegian krone

2.1.4 General information

Call for competition is terminated
Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Procurement of a chatbot as a service
Description : The main aim of the procurement is to give the Customer access to a Boost.ai, chatbot as a service, including manual chat and speechbot, as well as consultancy services to assist internal resources. Focus on innovation and further development of chatbots as a service is important, so that the Norwegian Public Roads Administration is connected to developments and can follow updates in the market. It is important that the tenderer has such focus and keeps the product as a relevant and updated service. The objective and scope of the procurement is to find a tenderer who can continue to provide: Access to a Boost.ai, chatbot as a service, including manual chat and speechbot, and consultancy services to assist internal resources. Further details on what shall be included in the start-up phase are in the SSA-L contract annex 3. Access to consultancy services on an hourly basis for consultancy, continual improvements and further development, which ensures that the Contracting Authority gets the most out of new and updated technology. Option for the Contracting Authority to build and production chatbots, manual chat and speechbot for other areas in the agency, such as IT support, HR, projects, etc. See annex 1 and other documents for further information.
Internal identifier : 24/123901

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48100000 Industry specific software package
Additional classification ( cpv ): 48700000 Software package utilities
Additional classification ( cpv ): 72260000 Software-related services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72262000 Software development services
Additional classification ( cpv ): 72263000 Software implementation services
Additional classification ( cpv ): 72265000 Software configuration services
Additional classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72268000 Software supply services
Options :
Description of the options : Option for an extension for 1+1+1+1+1+1 year. The contracting authority would like an option to build and production chatbots, manual chat and speechbots for other areas in the department, such as IT support, HR, projects, etc. There are currently no planned activities that indicate that the Contracting Authority takes out options, but it is important that the contract opens up for it and that the Tenderer has the capacity to deliver on this if necessary.

5.1.2 Place of performance

Country : Norway
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Duration : 8 Year

5.1.4 Renewal

Maximum renewals : 6
The buyer reserves the right for additional purchases from the contractor, as described here : The contract will be valid for 2 years, with an option for an extension for 1+1+1+1+1 year.

5.1.5 Value

Estimated value excluding VAT : 50 000 000 Norwegian krone

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Quality
Name : Quality
Description : The tenderer ́s response to Annex 1, Annex 3, Requirement Specification. See point 5.1 below. The requirement groups within functional requirements are weighted with the following: "Content Producer" (5%), "User" (5%), "Analysis" (5%), "Language Comprehension" (10 %) "Project Execution" (10 %) The requirement groups within non-functional requirements are weighted a total of 15%. The evaluation will be based on the submitted documentation, and the demonstration will also be used to assess fulfilment of the requirements.
Weight (percentage, exact) : 50
Criterion :
Type : Price
Name : Price
Description : The Customer will assess the offered price in annex 6 of the contract for this criteria. The total price includes all costs incurred during the entire contract period and hourly rates are summed in accordance with. stated estimates.
Weight (percentage, exact) : 40
Criterion :
Type : Quality
Name : Standard Terms
Description : Standard terms in relation to the Contracting Authority's Business Principles. Supplementation of table 1 in annex 9.
Weight (percentage, exact) : 10
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : If the tenderer shall submit a request for a provisional injunction against the Customer ́s decision to reject a request to participate in the competition or not select a tenderer, this must be made at the latest 15 days after the Customer has sent out notification of the rejection or selection of the tenderer.

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Oslo tingrett
Organisation providing additional information about the procurement procedure : Statens vegvesen
Organisation providing offline access to the procurement documents : Statens vegvesen

6. Results

6.1 Result lot ldentifier : LOT-0000

No winner was chosen and the competition is closed.
The reason why a winner was not chosen : Decision of the buyer, not following a tenderer's request to review the award, because of technical or procedural errors

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Requests to participate
Number of tenders or requests to participate received : 0

8. Organisations

8.1 ORG-0001

Official name : Statens vegvesen
Registration number : 971032081
Department : Fellesfunksjoner
Postal address : Skoggata 19
Town : Moss
Postcode : 1500
Country : Norway
Contact point : Asbjørn Ellefsen Persen
Telephone : +90 845927
Internet address : https://www.vegvesen.no
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Oslo tingrett
Registration number : 926 725 939
Postal address : C.J. Hambros plass 4
Town : Oslo
Postcode : 0125
Country : Norway
Telephone : +47 22035200
Roles of this organisation :
Review organisation

11. Notice information

11.1 Notice information

Notice identifier/version : 0adaf948-d0cf-4d59-ad85-c540220a47ce - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 19/08/2024 11:53 +00:00
Notice dispatch date (eSender) : 19/08/2024 12:05 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00498031-2024
OJ S issue number : 161/2024
Publication date : 20/08/2024