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P 01-24 Contract award - Cross-language efficient communication (TEK)

The project "Cross language effective communication (TEK)" aims at improving the first contact with the police for users without Norwegian or English knowledge. We anticipate that this involves the use of language technology to ensure that all users, regardless of their language background, have equal access to the police ́s …

CPV: 48740000 Paquetes de software de traducción de lenguas extranjeras, 72212740 Servicios de desarrollo de software de traducción de lenguas extranjeras, 72220000 Servicios de consultoría en sistemas y consultoría técnica, 72223000 Servicios de revisión de las exigencias de tecnología de la información, 72230000 Servicios de desarrollo de software personalizado, 73100000 Servicios de investigación y desarrollo experimental, 73200000 Servicios de consultoría en investigación y desarrollo, 73210000 Servicios de consultoría en investigación, 73300000 Diseño y ejecución en materia de investigación y desarrollo, 79415200 Servicios de consultoría en diseño

Lugar de ejecución:

P 01-24 Contract award - Cross-language efficient communication (TEK)

Organismo adjudicador:

Digitaliseringsdirektoratet

Número de premio:

2024/1300

1. Buyer

1.1 Buyer

Official name : Digitaliseringsdirektoratet

Legal type of the buyer : Public undertaking

Activity of the contracting authority : General public services

1.1 Buyer

Official name : Politidirektoratet

Legal type of the buyer : Central government authority

Activity of the contracting authority : Public order and safety

2. Procedure

2.1 Procedure

Title : P 01-24 Contract award - Cross-language efficient communication (TEK)

Description : The project "Cross language effective communication (TEK)" aims at improving the first contact with the police for users without Norwegian or English knowledge. We anticipate that this involves the use of language technology to ensure that all users, regardless of their language background, have equal access to the police ́s first-line services. This project seeks to contribute to improved public service provision by removing language barriers, which can increase availability, efficiency, service and quality of essential and vital services for all community groups.

Procedure identifier : bd8a0ddd-b7f9-4787-b292-14ce957d490d

Previous notice : 24f5aaf8-254b-482a-bb13-51d750f66401-01

Internal identifier : 2024/1300

Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation

The procedure is accelerated : no

Justification for the accelerated procedure :

Main features of the procedure : Brief summary of the procurement Project "Cross language effective communication (TEK)" aims at improving the first contact with the police for users without Norwegian or English knowledge. We anticipate that this involves the use of language technology to ensure that all users, regardless of their language background, have equal access to the police ́s first-line services. Language barriers in public communication and information restrict the availability of necessary services for residents speaking other languages. This is a very growing group. This project seeks to contribute to improved public service provision by removing language barriers, which can increase availability, efficiency, service and quality of essential and vital services for all community groups. The project ́s delivery aim is to have validated a concept with decision basis and recommendations for further development and financing with a clear value and effect for users, as well as a clear organisational "home" for the police system with a transferable value to other entities in the public sector. The objective of the procurementThrough this procurement, we would like to get the correct competence in order to carry out a good Stimulab project. All Stimulab projects shall follow the triple diamond and the tenderer must offer competence in the execution of all the diamonds, even if we do not know what the delivery is at the start of the project. The diagnosis phase will reveal what the delivery will be and how far the implementation will take. Since the project is a part of Stimulab, it shall have an open and experimental approach and it has therefore not been given in advance what the concrete delivery in each project will be. But the projects shall result in an anchored and committed system that is either implemented or shall be implemented, or a platform for further development. This will depend on the project ́s complexity and size and will be uncovered in more detail in the diagnosis phase. The Contracting Authority for this project is the Police Directorate.Digdir is carrying out this procurement on behalf of the contracting authority as a part of Stimulab. Budget: NOK 1 500 000 + option for up to NOK 1,500,000 excluding VAT. Duration of the agreement The agreement will probably have a duration of up to 12 months. Automatic extension after the end date The contract will be automatically extended by six, 6, months after the end date, unless the Customer notifies the tenderer in writing that it will not be extended. In this period the Customer will assess whether the options shall be used. Option for further extensions of the contract. The customer has the right to extend the contract for up to 24 months and set a new end date. The Contracting Authority will notify extensions in writing at least 1 month prior to the end date.

2.1.1 Purpose

Main nature of the contract : Services

Main classification ( cpv ): 79415200 Design consultancy services

Additional classification ( cpv ): 48740000 Foreign language translation software package

Additional classification ( cpv ): 72212740 Foreign language translation software development services

Additional classification ( cpv ): 72220000 Systems and technical consultancy services

Additional classification ( cpv ): 72223000 Information technology requirements review services

Additional classification ( cpv ): 72230000 Custom software development services

Additional classification ( cpv ): 73100000 Research and experimental development services

Additional classification ( cpv ): 73200000 Research and development consultancy services

Additional classification ( cpv ): 73210000 Research consultancy services

Additional classification ( cpv ): 73300000 Design and execution of research and development

2.1.2 Place of performance

Country : Norway

Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 3 000 000 Norwegian krone

2.1.4 General information

Call for competition is terminated

Additional information : The reason that the procurement has immaterial climate footprint and environmental impact is due to a service procurement for consultancy services including "design competence" and "other relevant additional competence" where the main competence lies within service design, Digdir considers that the procurement, in its nature, has a climate footprint and an environmental impact that is immaterial. Award criteria or requirements concerning climate and environment are therefore not given in accordance with the Public Procurement Regulations §7-9. This is justified by the fact that any climate footprint and environmental impact associated with this procurement are beyond what can be seen as the nature of the procurement, and the nature of the procurement creates an immaterial climate footprint and an immaterial environmental impact. This is also supported by DFØ ́s guidelines for the rules on climate and environmental considerations in public procurements, where, among other things, "consultancy and analysis services" is listed as a type of procurement with low climate intensity.

Legal basis :

Directive 2014/24/EU

Anskaffelsesforskrift -

Anskaffelsesforskriften -

5. Lot

5.1 Lot technical ID : LOT-0000

Title : P 01-24 Contract award - Cross-language efficient communication (TEK)

Internal identifier : 2024/1300

5.1.1 Purpose