HIS-43 - Managed services to deliver a survey solution for the National Care Experience Programme (NCEP)

Provision of Managed services to deliver a survey solution for the National Care Experience Programme. See tender documents for further information. Provision of Managed services to deliver a survey solution for the National Care Experience Programme. See tender documents for further information.

CPV: 79311000 Servicios de estudios, 79311100 Servicios de concepción de estudios, 79311300 Servicios de análisis de estudios, 79342310 Servicios de encuesta a clientes, 79342311 Servicios de evaluación de la satisfacción del cliente
Lugar de ejecución:
HIS-43 - Managed services to deliver a survey solution for the National Care Experience Programme (NCEP)
Organismo adjudicador:
Health Information and Quality Authority (HIQA)
Número de premio:
HIS-43

1. Buyer

1.1 Buyer

Official name : Health Information and Quality Authority (HIQA)
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : Health

2. Procedure

2.1 Procedure

Title : HIS-43 - Managed services to deliver a survey solution for the National Care Experience Programme (NCEP)
Description : Provision of Managed services to deliver a survey solution for the National Care Experience Programme. See tender documents for further information.
Procedure identifier : c2d91c3f-744b-4215-a262-054334112951
Previous notice : 737b09b1-3a06-4bc1-9adf-0f87d7e6f8f6-01
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311300 Survey analysis services
Additional classification ( cpv ): 79342310 Customer survey services
Additional classification ( cpv ): 79342311 Customer satisfaction survey

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 5 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : HIS-43 - Managed services to deliver a survey solution for the National Care Experience Programme (NCEP)
Description : Provision of Managed services to deliver a survey solution for the National Care Experience Programme. See tender documents for further information.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79311000 Survey services
Additional classification ( cpv ): 79311100 Survey design services
Additional classification ( cpv ): 79311300 Survey analysis services
Additional classification ( cpv ): 79342310 Customer survey services
Additional classification ( cpv ): 79342311 Customer satisfaction survey

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.5 Value

Estimated value excluding VAT : 5 000 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : as per tender documents
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 20
Criterion :
Type : Quality
Name :
Description : Approach & Methodology
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 35
Criterion :
Type : Quality
Name :
Description : Key Personnel/ Resources
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 15
Criterion :
Type : Quality
Name :
Description : Contract Management
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 15
Criterion :
Type : Quality
Name :
Description : Face-face Presentation
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 15
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : The High Court

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : The High Court
Organisation providing offline access to the procurement documents : Health Information and Quality Authority (HIQA) -

6. Results

Value of all contracts awarded in this notice : 5 000 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Ipsos B and A
Tender :
Tender identifier : 000048300
Identifier of lot or group of lots : LOT-0001
Value of the tender : 5 000 000 Euro
The tender was ranked : no
Subcontracting : Yes
Subcontracting value is known : no
Subcontracting percentage is known : no
Description : Software provider is subcontracted
Contract information :
Identifier of the contract : 417113
Date on which the winner was chosen : 09/07/2024
Date of the conclusion of the contract : 20/12/2024

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders from micro, small or medium tenderers
Number of tenders or requests to participate received : 1

8. Organisations

8.1 ORG-0001

Official name : Health Information and Quality Authority (HIQA)
Registration number : 9518681S
Postal address : Unit 1301, City Gate, Mahon
Town : Cork
Postcode : T12 Y2XT
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Contact point : Niamh O'Connor
Telephone : +353 (0) 21 2409 672
Internet address : https://www.hiqa.ie/
Buyer profile : https://www.hiqa.ie/
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Ipsos B and A
Registration number : 102171
Postal address : Milltown House, Mt St Annes, Milltown Road, Dublin 6
Town : Dublin 6
Postcode : D06 Y822
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 012057500
Fax : 012057522
Internet address : www.banda.ie
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 56591c1b-4bdb-431d-aa3d-e0df91d03af7 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 14/03/2025 13:00 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00170363-2025
OJ S issue number : 53/2025
Publication date : 17/03/2025