Healthmail Managed Service Replacement for the Health Service Executive

The Health Service Executive (HSE) invited tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting, deployment and support of a secure email & identity service for community-based services throughout the Irish Health Service. 'Healthmail' is to be implemented as a dedicated, secure and bounded Microsoft …

CPV: 72000000 Servicios TI: consultoría, desarrollo de software, Internet y apoyo, 48000000 Paquetes de software y sistemas de información, 48223000 Paquetes de software de correo electrónico, 48800000 Sistemas y servidores de información, 64216000 Servicios de mensajería y de información electrónicas, 64216120 Servicios de correo electrónico, 72412000 Proveedor de servicios de correo electrónico
Lugar de ejecución:
Healthmail Managed Service Replacement for the Health Service Executive
Organismo adjudicador:
Health Service Executive (HSE)
Número de premio:
HSE 11790

1. Buyer

1.1 Buyer

Official name : Health Service Executive (HSE)
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Health

2. Procedure

2.1 Procedure

Title : Healthmail Managed Service Replacement for the Health Service Executive
Description : The Health Service Executive (HSE) invited tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting, deployment and support of a secure email & identity service for community-based services throughout the Irish Health Service. 'Healthmail' is to be implemented as a dedicated, secure and bounded Microsoft Office365 service hosted in a cloud environment and delivered to the HSE as a fully managed service. The Invitation to Tender document also indicated that the HSE also reserves the right to utilise the outcome of this tender process for future similar requirements across the HSE and HSE funded Hospitals and Agencies as required.
Procedure identifier : b359bdd1-55de-4ab3-9ea9-9d74d719ac82
Internal identifier : HSE 11790
Type of procedure : Open
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Additional nature of the contract : Supplies
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48223000 Electronic mail software package
Additional classification ( cpv ): 48800000 Information systems and servers
Additional classification ( cpv ): 64216000 Electronic message and information services
Additional classification ( cpv ): 64216120 Electronic mail services
Additional classification ( cpv ): 72412000 Electronic mail service provider

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 1 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Healthmail Managed Service Replacement for the Health Service Executive
Description : The Health Service Executive (HSE) invited tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting, deployment and support of a secure email & identity service for community-based services throughout the Irish Health Service. 'Healthmail' is to be implemented as a dedicated, secure and bounded Microsoft Office365 service hosted in a cloud environment and delivered to the HSE as a fully managed service. The Invitation to Tender document also indicated that the HSE also reserves the right to utilise the outcome of this tender process for future similar requirements across the HSE and HSE funded Hospitals and Agencies as required.
Internal identifier : HSE 11790

5.1.1 Purpose

Main nature of the contract : Services
Additional nature of the contract : Supplies
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Quantity : 1
Options :
Description of the options : The HSE reserves the option to extend the initial contract duration for 2 x 12 month periods, subject to budgetary approval. The contract value indicated applies to the maximum contract duration including the options to extend for 2 x 12 months.

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Duration : 36 Month

5.1.4 Renewal

Maximum renewals : 2

5.1.5 Value

Estimated value excluding VAT : 1 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
Information about previous notices :
Identifier of the previous notice : 280323-2023

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : Overall Cost
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 35
Category of award fixed criterion : Minimum score
Award criterion number : 0
Criterion :
Type : Quality
Name :
Description : Project Management
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 8
Category of award fixed criterion : Minimum score
Award criterion number : 4,8
Criterion :
Type : Quality
Name : Migration Planning
Description : Migration Planning
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 7
Category of award weight criterion : Fixed value (total)
Award criterion number : 7
Category of award fixed criterion : Minimum score
Award criterion number : 4,2
Criterion :
Type : Quality
Name :
Description : Functional & Technical Specification
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 12
Category of award fixed criterion : Minimum score
Award criterion number : 7,2
Criterion :
Type : Quality
Name :
Description : Security Management
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 7
Category of award fixed criterion : Minimum score
Award criterion number : 4,2
Criterion :
Type : Quality
Name :
Description : Business Continuity
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 5
Category of award fixed criterion : Minimum score
Award criterion number : 3
Criterion :
Type : Quality
Name :
Description : Reporting
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 1
Category of award fixed criterion : Minimum score
Award criterion number : 0,6
Criterion :
Type : Quality
Name :
Description : Support & Operations
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 15
Category of award fixed criterion : Minimum score
Award criterion number : 9
Criterion :
Type : Quality
Name :
Description : Testing & Training
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 5
Category of award fixed criterion : Minimum score
Award criterion number : 3
Criterion :
Type : Quality
Name :
Description : Sustainability Management
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 5
Category of award fixed criterion : Minimum score
Award criterion number : 0
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : As per public procurement regulations.

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : As per public procurement regulations.
Organisation whose budget is used to pay for the contract : Health Service Executive (HSE)
Organisation executing the payment : Health Service Executive (HSE)
Organisation signing the contract : Health Service Executive (HSE)

6. Results

Value of all contracts awarded in this notice : 22 500 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Three Ireland (Hutchison) Limited
Tender :
Tender identifier : Tender of Three Ireland (Hutchison) Limited
Identifier of lot or group of lots : LOT-0001
Value of the tender : 22 500 000 Euro
The tender was ranked : yes
Rank in the list of winners : 1
The tender is a variant : no
Subcontracting : Not yet known
Contract information :
Identifier of the contract : HSE 11790 - ICT 20-010
Title : Contract for Healthmail Managed Service for the Health Service Executive
Date on which the winner was chosen : 29/05/2024
Date of the conclusion of the contract : 01/03/2025
Organisation signing the contract : Health Service Executive (HSE)

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 3

8. Organisations

8.1 ORG-0001

Official name : Health Service Executive (HSE)
Registration number : 1448
Postal address : Oak House Millennium Park, Naas Co. Kildare
Town : Naas
Postcode : W91 KDC2
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Contact point : HSE Procurement Helpdesk
Telephone : 35315119700
Internet address : https://www.hse.ie
Buyer profile : https://www.hse.ie
Roles of this organisation :
Buyer
Organisation signing the contract
Organisation whose budget is used to pay for the contract
Organisation executing the payment

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

8.1 ORG-0004

Official name : Three Ireland (Hutchison) Limited
Registration number : 316982
Postal address : 28-29 Sir John Rogerson's Quay Grand Canal Dock
Town : Dublin
Postcode : D02 EY80
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 3581800 200 017
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

11. Notice information

11.1 Notice information

Notice identifier/version : 2524d395-f9ca-4b14-9126-eaff7297d6a8 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 25/03/2025 17:12 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00198681-2025
OJ S issue number : 61/2025
Publication date : 27/03/2025