Framework agreement for customer satisfaction surveys

The aim of the procurement is to enter into a framework agreement with one tenderer to cover the need to fulfil and report customer satisfaction for the passenger traffic market in Norway. The assignment consists of carrying out 4 surveys per year in the contract period with the accompanying reporting. …

CPV: 79342310 Servicios de encuesta a clientes, 79342311 Servicios de evaluación de la satisfacción del cliente
Lugar de ejecución:
Framework agreement for customer satisfaction surveys
Organismo adjudicador:
Jernbanedirektoratet
Número de premio:
24/1884

1. Buyer

1.1 Buyer

Official name : Jernbanedirektoratet
Legal type of the buyer : Central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Framework agreement for customer satisfaction surveys
Description : The aim of the procurement is to enter into a framework agreement with one tenderer to cover the need to fulfil and report customer satisfaction for the passenger traffic market in Norway. The assignment consists of carrying out 4 surveys per year in the contract period with the accompanying reporting.
Procedure identifier : 5839b27c-8ed5-4747-aa44-484837daa768
Previous notice : 207b880a-b0e4-4849-805e-8b523cbe179e-01
Internal identifier : 2024/1884
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342311 Customer satisfaction survey
Additional classification ( cpv ): 79342310 Customer survey services

2.1.2 Place of performance

Anywhere

2.1.3 Value

Estimated value excluding VAT : 18 000 000 Norwegian krone

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Framework agreement for customer satisfaction surveys
Description : The aim of the procurement is to enter into a framework agreement with one tenderer to cover the need to fulfil and report customer satisfaction for the passenger traffic market in Norway. The assignment consists of carrying out 4 surveys per year in the contract period with the accompanying reporting.
Internal identifier : 2024/1884

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342311 Customer satisfaction survey
Additional classification ( cpv ): 79342310 Customer survey services
Options :
Description of the options : 1 + 1 year.

5.1.2 Place of performance

Anywhere
Additional information :

5.1.3 Estimated duration

Start date : 15/03/2025
Duration end date : 14/03/2027

5.1.5 Value

Estimated value excluding VAT : 18 000 000 Norwegian krone

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Quality
Name : Quality
Description : See the tender documentation.
Weight (percentage, exact) : 60
Criterion :
Type : Price
Name : Price
Description : See the tender documentation.
Weight (percentage, exact) : 40
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : The body responsible for the formal appeals process: Oslo District Court Oslo NO

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Oslo Tingrett

6. Results

Value of all contracts awarded in this notice : 18 000 000 Norwegian krone

6.1 Result lot ldentifier : LOT-0000

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : EPINION P/S
Tender :
Tender identifier : Rammeavtale om kundetilfredshetsundersøkelser - EPINION P/S
Identifier of lot or group of lots : LOT-0000
Subcontracting value is known : no
Subcontracting percentage is known : no
Contract information :
Identifier of the contract : Rammeavtale om kundetilfredshetsundersøkelser - EPINION P/S
The contract is awarded within a framework agreement : no

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 4

8. Organisations

8.1 ORG-0001

Official name : Jernbanedirektoratet
Registration number : 916810962
Department : Jernbanedirektoratet
Postal address : Biskop Gunnerus gate 14
Town : Oslo
Postcode : 0101
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Hilde Karin Storvik
Telephone : +47 92211360
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : Oslo Tingrett
Registration number : 926 725 939
Postal address : C. J. Hambros plass 4
Town : Oslo
Postcode : 0164
Country : Norway
Telephone : +47 22035200
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : EPINION P/S
Registration number : DK25638670
Postal address : RYESGADE 3F, 2. SAL
Town : København N
Postcode : 2200
Country : Denmark
Telephone : +45 23987845
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000

11. Notice information

11.1 Notice information

Notice identifier/version : 498bc309-f168-4752-9f9d-ac3ae2bbd403 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 12/12/2024 09:32 +00:00
Notice dispatch date (eSender) : 12/12/2024 10:00 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00762664-2024
OJ S issue number : 243/2024
Publication date : 13/12/2024