Family Care and administrative support services

The service shall support ECB staff, their partners and other groups (in particular ECB trainees, seconded staff and agency staff) in finding workable solutions for their family care needs. In this context, the successful service provider shall be in a position to provide the following: a) Individual search support and …

CPV: 85312110 Servicios de cuidado diurno para niños, 85312310 Servicios de orientación, 85321000 Servicios sociales administrativos
Plazo:
31 de enero de 2025 a las 12:00
Tipo de plazo:
Presentación de una oferta
Lugar de ejecución:
Family Care and administrative support services
Organismo adjudicador:
European Central Bank
Número de premio:
PRO-007772

1. Buyer

1.1 Buyer

Official name : European Central Bank
Legal type of the buyer : EU institution, body or agency
Activity of the contracting authority : Economic affairs

2. Procedure

2.1 Procedure

Title : Family Care and administrative support services
Description : The service shall support ECB staff, their partners and other groups (in particular ECB trainees, seconded staff and agency staff) in finding workable solutions for their family care needs. In this context, the successful service provider shall be in a position to provide the following: a) Individual search support and general advice for family care via a telephone hotline and/or e-mail and/or chat. b) Website to find relevant information on family care as well as a link to the online registration tool for registering for the childcare waiting list for ECB crèches. c) Upon ECB request: provision of presentations and/or information sessions on related topics on the premises of the ECB, at the providers office or remotely through webinars. d) Administrative service dealing with the registration (including entitlement check) for and allocation of the ECB childcare places, made available from currently four childcare service providers, including an online registration tool for the ECB childcare waiting list.
Procedure identifier : e4f1ccbc-5703-4f85-b379-b830292c9cd5
Internal identifier : PRO-007772
Type of procedure : Other single stage procedure
Justification for the accelerated procedure :
Main features of the procedure : The tender procedure shall be open on equal terms to all natural or legal persons resident or located in the European Union and to all natural and legal persons resident or located in a country which has ratified the World Trade Organisation Agreement on Government Procurement or has concluded with the European Union a bilateral agreement on procurement under the conditions laid down in the said agreements. The tender procedure is conducted in accordance with Art. 35 Decision ECB/2016/2 laying down the rules on procurement (as amended), available at https://www.ecb.europa.eu/ecb/legal/1001/procurement/html/index.en.html And in EUR-Lex: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02016D0002-20200501. The detailed features and terms and conditions of the procedure can be found in the procurement documents.

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 85312110 Child daycare services
Additional classification ( cpv ): 85321000 Administrative social services
Additional classification ( cpv ): 85312310 Guidance services

2.1.2 Place of performance

Country subdivision (NUTS) : Frankfurt am Main, Kreisfreie Stadt ( DE712 )
Country : Germany

2.1.3 Value

Estimated value excluding VAT : 750 000 Euro

2.1.4 General information

Additional information : This tender procedure is conducted via the ECB’s electronic tendering system (e-tendering) which can be accessed via the following internet address: http://www.ecb.europa.eu/ecb/jobsproc/sourcing/html/index.en.html - VERY IMPORTANT: please use the "old" registration at the bottom of the page under "Important information for suppliers participating in ongoing tender procedures launched prior to 15 October 2024". If you have not used the ECB’s electronic tendering system before, you need to register via the above link (click on ‘Register’ under the section "Important information for suppliers participating in ongoing tender procedures launched prior to 15 October 2024" (!)). Subsequently to the registration, you will receive an automated notification with your user credentials to log in (click on ‘Login’) and to access the tender documentation. Your mere registration does not constitute an application/tender. You must submit your application/tender via the ECB’s electronic tendering system as further instructed in the tender documentation. The system reference number for the above procurement is: RFX-PT-2024-000083: PRO-007772 - R1 - Re-procurement of Fam. To download the tender documents, log on to the ECB’s electronic tendering system with your login and password. Expand the field ‘Public Tenders – Upcoming Events’. Click on ‘Click to request an invitation to this event’ for the above procedure and close the new window which opens. Once the request is completed (this can take a few minutes), the status of the participation request will change to ‘Invited’ and the RFx documentation will be accessible via the RFx tab. Under the above link you also find user guides for detailed information on how to use the system and contact details for technical support. Should you require technical help when using the system, please contact the ECB’s technical support team at sourcing.support@ecb.europa.eu by quoting the reference number and the problem experienced. Any other queries relating to this procurement procedure and the content of the procurement documentation shall be submitted as message via the ECB’s e-tendering system (under the tab ‘Discussion’). The ECB endeavours to answer all queries as quickly as possible but cannot guarantee a minimum time response. The ECB shall not be bound to reply to queries received less than seven calendar days before the time-limit for the submission of tenders.
Legal basis :
Other
Consolidated text: Decision (EU) 2016/245 of the European Central Bank of 9 February 2016 laying down the rules on procurement (ECB/2016/2) (recast)

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Family Care services
Description : The service shall support ECB staff, their partners and other groups (in particular ECB trainees, seconded staff and agency staff) in finding workable solutions for their family care needs. In this context, the successful service provider shall be in a position to provide the following: a) Individual search support and general advice for family care via a telephone hotline and/or e-mail and/or chat. b) Website to find relevant information on family care as well as a link to the online registration tool for registering for the childcare waiting list for ECB crèches. c) Upon ECB request: provision of presentations and/or information sessions on related topics on the premises of the ECB, at the providers office or remotely through webinars. d) Administrative service dealing with the registration (including entitlement check) for and allocation of the ECB childcare places, made available from currently four childcare service providers, including an online registration tool for the ECB childcare waiting list.
Internal identifier : PRO-007772

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 85312110 Child daycare services
Additional classification ( cpv ): 85321000 Administrative social services
Additional classification ( cpv ): 85312310 Guidance services
Options :
Description of the options : not subject to renewal

5.1.2 Place of performance

Country subdivision (NUTS) : Frankfurt am Main, Kreisfreie Stadt ( DE712 )
Country : Germany
Additional information :

5.1.3 Estimated duration

Duration : 4 Year

5.1.5 Value

Estimated value excluding VAT : 750 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : no
This procurement is also suitable for small and medium-sized enterprises (SMEs)
Additional information : [insert any other information relevant for the lot]

5.1.10 Award criteria

Criterion :
Type : Quality
Name :
Description : Quality of the technical offer
Weight (percentage, exact) : 40
Criterion :
Type : Price
Name :
Description : Financial offer
Weight (percentage, exact) : 60
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Ad hoc communication channel :
Name : ECB e-tendering platform - Section: Important information for suppliers participating in ongoing tender procedures launched prior to 15 October 2024

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Variants : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 31/01/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Required
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Mediation organisation : The European Ombudsman
Review organisation : The General Court of the European Union
Organisation providing more information on the review procedures : European Central Bank
TED eSender : Publications Office of the European Union

8. Organisations

8.1 ORG-0006

Official name : The European Ombudsman
Registration number : 0002
Postal address : 1 avenue du Président Robert Schuman, CS 30403
Town : Strasbourg
Postcode : 67001
Country subdivision (NUTS) : Bas-Rhin ( FRF11 )
Country : France
Contact point : The European Ombudsman
Telephone : +33 388172313
Roles of this organisation :
Mediation organisation

8.1 ORG-0008

Official name : The General Court of the European Union
Registration number : 0011
Postal address : Rue du Fort Niedergrünewald
Town : Luxembourg
Postcode : 2925
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Contact point : The General Court of the European Union
Telephone : +352 4303-1
Internet address : www.curia.europa.eu
Roles of this organisation :
Review organisation

8.1 ORG-0010

Official name : European Central Bank
Registration number : 0010
Postal address : Sonnemannstrasse 22
Town : Frankfurt am Main
Postcode : 60314
Country subdivision (NUTS) : Frankfurt am Main, Kreisfreie Stadt ( DE712 )
Country : Germany
Contact point : Central Procurement Office
Telephone : +49 69 13440
Internet address : http://www.ecb.europa.eu
Roles of this organisation :
Buyer
Organisation providing more information on the review procedures

8.1 ORG-0000

Official name : Publications Office of the European Union
Registration number : PUBL
Town : Luxembourg
Postcode : 2417
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +352 29291
Internet address : https://op.europa.eu
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 0b71dd4a-0272-42e0-80d9-44b11ca65499 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 13/12/2024 14:15 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00771858-2024
OJ S issue number : 245/2024
Publication date : 17/12/2024