Establishment of a Single Operator Framework Agreement for Provision of Helpdesk Ticketing Software

The framework agreement will be established on foot of this tender competition for an initial contract for the Provision of Helpdesk Ticketing Software. The framework agreement will be established on foot of this tender competition for an initial contract for the Provision of Helpdesk Ticketing Software.

CPV: 72253000 Servicios de unidad de asistencia y de apoyo, 72253100 Servicios de unidad de asistencia
Plazo:
10 de enero de 2025 a las 16:00
Tipo de plazo:
Presentación de una oferta
Lugar de ejecución:
Establishment of a Single Operator Framework Agreement for Provision of Helpdesk Ticketing Software
Organismo adjudicador:
Dublin City University
Número de premio:
0

1. Buyer

1.1 Buyer

Official name : Dublin City University
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Education

2. Procedure

2.1 Procedure

Title : Establishment of a Single Operator Framework Agreement for Provision of Helpdesk Ticketing Software
Description : The framework agreement will be established on foot of this tender competition for an initial contract for the Provision of Helpdesk Ticketing Software.
Procedure identifier : d95e5c50-8017-4702-acaf-5397c56c4c31
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : yes
Justification for the accelerated procedure : Limited turnaround time before expiry to key contract agreement
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72253000 Helpdesk and support services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Maximum value of the framework agreement : 750 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 0

2.1.6 Grounds for exclusion

Child labour and other forms of trafficking in human beings :

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Establishment of a Single Operator Framework Agreement for Provision of Helpdesk Ticketing Software
Description : The framework agreement will be established on foot of this tender competition for an initial contract for the Provision of Helpdesk Ticketing Software.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 72253000 Helpdesk and support services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.5 Value

Estimated value excluding VAT : 750 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : Reduction of environmental impacts
Description : sustainable
Approach to reducing environmental impacts : Pollution prevention and control
Green Procurement Criteria : EU Green Public Procurement criteria
Social objective promoted : Accessibility for all
Innovative objective : The procured works, supplies, or services entail process innovation

5.1.9 Selection criteria

Criterion :
Type : Technical and professional ability

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Allowed
Deadline for receipt of tenders : 10/01/2025 16:00 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : no

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Maximum number of participants : 0
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Dublin City University
Organisation receiving requests to participate : Dublin City University
Organisation processing tenders : Dublin City University
TED eSender : European Dynamics S.A.

8. Organisations

8.1 ORG-0001

Official name : Dublin City University
Registration number : 4102060U
Postal address : Glasnevin, Dublin 9
Town : Dublin
Postcode : D09 DXA0
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : (01) 700 5000
Internet address : https://www.dcu.ie
Buyer profile : https://www.dcu.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 6b065eb4-f691-4bc6-b13a-f1cf4e47ad22 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 12/12/2024 13:37 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00763230-2024
OJ S issue number : 243/2024
Publication date : 13/12/2024