ELU_2024_008 Integration and supply of new ERP systems for Enovos billing operations

This section introduces the project context and objectives for the implementation of a new ERP for Billing and Operations. The present RFP is divided into 6 lots (5 solution lots and 1 Integration Coordination and Change Management lot) Contract initiation covers the processes from marketing, product selection and credit assessment …

CPV: 72210000 Servicios de programación de paquetes de software, 72212900 Servicios de desarrollo de software y sistemas informáticos diversos
Lugar de ejecución:
ELU_2024_008 Integration and supply of new ERP systems for Enovos billing operations
Organismo adjudicador:
CREOS Luxembourg S.A.
Número de premio:
2402879

1. Buyer

1.1 Buyer

Official name : CREOS Luxembourg S.A.
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services
Activity of the contracting entity : Electricity-related activities

2. Procedure

2.1 Procedure

Title : ELU_2024_008 Integration and supply of new ERP systems for Enovos billing operations
Description : This section introduces the project context and objectives for the implementation of a new ERP for Billing and Operations. The present RFP is divided into 6 lots (5 solution lots and 1 Integration Coordination and Change Management lot)
Procedure identifier : e75a73f5-bd8a-41b8-bb13-cbe7eda29a60
Internal identifier : 2402879
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72212900 Miscellaneous software development services and computer systems
Additional classification ( cpv ): 72212900 Miscellaneous software development services and computer systems
Additional classification ( cpv ): 72212900 Miscellaneous software development services and computer systems
Additional classification ( cpv ): 72212900 Miscellaneous software development services and computer systems
Additional classification ( cpv ): 72212900 Miscellaneous software development services and computer systems
Additional classification ( cpv ): 72212900 Miscellaneous software development services and computer systems
Additional classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72210000 Programming services of packaged software products

2.1.4 General information

Additional information : Modalités de retrait du dossier : The application file is made available on the public procurement portal ( www.pmp.lu) Réception des offres/candidatures : The application must be submitted on the PMP.lu portal (link provided in the publication).
Legal basis :
Directive 2014/25/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Contract Initiation
Description : Contract initiation covers the processes from marketing, product selection and credit assessment to data entry, contract confirmation and documentation.
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72212900 Miscellaneous software development services and computer systems

5.1.4 Renewal

Maximum renewals : 2

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
This procurement is also suitable for small and medium-sized enterprises (SMEs)

5.1.9 Selection criteria

Criterion :
Type : Technical and professional ability
Criterion :
Type : Suitability to pursue the professional activity
Criterion :
Type : Economic and financial standing

5.1.11 Procurement documents

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Variants : Not allowed
Deadline for receipt of requests to participate : 31/01/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : N/A
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : no
Financial arrangement : N/A

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : Juridictions administratives
Organisation providing additional information about the procurement procedure : CREOS Luxembourg S.A.
Organisation providing offline access to the procurement documents : CREOS Luxembourg S.A.
Organisation receiving requests to participate : CREOS Luxembourg S.A.
Organisation processing tenders : CREOS Luxembourg S.A.

5.1 Lot technical ID : LOT-0002

Title : Service Provisioning
Description : Service provisioning covers the processes from meter activation, grid coordination (Market Communication) and data collection to data management and actual versus forecast analysis. It also manages the market settlement of imbalances as well as the regulatory compliance.
Internal identifier : 2

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72212900 Miscellaneous software development services and computer systems

5.1.4 Renewal

Maximum renewals : 0

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
This procurement is also suitable for small and medium-sized enterprises (SMEs)

5.1.9 Selection criteria

Criterion :
Type : Technical and professional ability
Criterion :
Type : Suitability to pursue the professional activity
Criterion :
Type : Economic and financial standing

5.1.11 Procurement documents

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Variants : Not allowed
Deadline for receipt of requests to participate : 31/01/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : N/A
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : no
Financial arrangement : N/A

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : Juridictions administratives
Organisation providing additional information about the procurement procedure : CREOS Luxembourg S.A.
Organisation providing offline access to the procurement documents : CREOS Luxembourg S.A.
Organisation receiving requests to participate : CREOS Luxembourg S.A.
Organisation processing tenders : CREOS Luxembourg S.A.

5.1 Lot technical ID : LOT-0003

Title : Accounting Technology and Integration
Description : Accounting Technology and Integration describes the processes from documents postings, payment processing, financial management & collection management, legal proceedings, and inquiry.
Internal identifier : 3

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72212900 Miscellaneous software development services and computer systems

5.1.4 Renewal

Maximum renewals : 0

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
This procurement is also suitable for small and medium-sized enterprises (SMEs)

5.1.9 Selection criteria

Criterion :
Type : Technical and professional ability
Criterion :
Type : Suitability to pursue the professional activity
Criterion :
Type : Economic and financial standing

5.1.11 Procurement documents

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Variants : Not allowed
Deadline for receipt of requests to participate : 31/01/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : N/A
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : no
Financial arrangement : N/A

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : Juridictions administratives
Organisation providing additional information about the procurement procedure : CREOS Luxembourg S.A.
Organisation providing offline access to the procurement documents : CREOS Luxembourg S.A.
Organisation receiving requests to participate : CREOS Luxembourg S.A.
Organisation processing tenders : CREOS Luxembourg S.A.

5.1 Lot technical ID : LOT-0004

Title : Enterprise Content Management
Description : Enterprise Content Management describes the processes from archiving capabilities, document generation, creation and management of document templates, data integration and analysis to comprehensive business analytics and insights.
Internal identifier : 4

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212900 Miscellaneous software development services and computer systems
Additional classification ( cpv ): 72210000 Programming services of packaged software products

5.1.4 Renewal

Maximum renewals : 0

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
This procurement is also suitable for small and medium-sized enterprises (SMEs)

5.1.9 Selection criteria

Criterion :
Type : Technical and professional ability
Criterion :
Type : Suitability to pursue the professional activity
Criterion :
Type : Economic and financial standing

5.1.11 Procurement documents

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Variants : Not allowed
Deadline for receipt of requests to participate : 31/01/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : N/A
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : no
Financial arrangement : N/A

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : Juridictions administratives
Organisation providing additional information about the procurement procedure : CREOS Luxembourg S.A.
Organisation providing offline access to the procurement documents : CREOS Luxembourg S.A.
Organisation receiving requests to participate : CREOS Luxembourg S.A.
Organisation processing tenders : CREOS Luxembourg S.A.

5.1 Lot technical ID : LOT-0005

Title : Billing
Description : Billing describes the processes from invoice generation to invoice delivery. The selected economic operator will have to provide Enovos with a new Billing solution, which includes the process of creation of bills and invoices as contracted by using billing line items, adding taxes and duties.
Internal identifier : 5

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212900 Miscellaneous software development services and computer systems
Additional classification ( cpv ): 72210000 Programming services of packaged software products

5.1.4 Renewal

Maximum renewals : 0

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
This procurement is also suitable for small and medium-sized enterprises (SMEs)

5.1.9 Selection criteria

Criterion :
Type : Technical and professional ability
Criterion :
Type : Suitability to pursue the professional activity
Criterion :
Type : Economic and financial standing

5.1.11 Procurement documents

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Variants : Not allowed
Deadline for receipt of requests to participate : 31/01/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : N/A
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : no
Financial arrangement : N/A

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : Juridictions administratives
Organisation providing additional information about the procurement procedure : CREOS Luxembourg S.A.
Organisation providing offline access to the procurement documents : CREOS Luxembourg S.A.
Organisation receiving requests to participate : CREOS Luxembourg S.A.
Organisation processing tenders : CREOS Luxembourg S.A.

5.1 Lot technical ID : LOT-0006

Title : Integration, Coordination and Change Management
Description : The Economic Operator responsible for the lot 6 would have to perform the overall coordination of the project including but not limited to the following activities / deliverables in close cooperation with Enovos and the Economic Operators responsible for lots 1 to 5.
Internal identifier : 6

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212900 Miscellaneous software development services and computer systems

5.1.4 Renewal

Maximum renewals : 0

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
This procurement is also suitable for small and medium-sized enterprises (SMEs)

5.1.9 Selection criteria

Criterion :
Type : Technical and professional ability
Criterion :
Type : Suitability to pursue the professional activity
Criterion :
Type : Economic and financial standing

5.1.11 Procurement documents

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Variants : Not allowed
Deadline for receipt of requests to participate : 31/01/2025 12:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : N/A
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : no
Financial arrangement : N/A

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : Juridictions administratives
Organisation providing additional information about the procurement procedure : CREOS Luxembourg S.A.
Organisation providing offline access to the procurement documents : CREOS Luxembourg S.A.
Organisation receiving requests to participate : CREOS Luxembourg S.A.
Organisation processing tenders : CREOS Luxembourg S.A.

8. Organisations

8.1 ORG-0001

Official name : CREOS Luxembourg S.A.
Registration number : B4513
Postal address : 105, rue de Strassen
Town : Luxembourg
Postcode : L-2555
Country : Luxembourg
Contact point : Procurement & Logistics
Telephone : +352 26241
Fax : +352 26245100
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : Juridictions administratives
Registration number : JURAD
Postal address : 1, rue du Fort Thüngen
Town : Luxembourg
Postcode : 1499
Country : Luxembourg
Contact point : Tribunal administratif - greffe
Telephone : 42105-1
Roles of this organisation :
Review organisation

11. Notice information

11.1 Notice information

Notice identifier/version : 8778d3a6-caff-4612-a72f-1d8b88ca50cf - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 20/12/2024 14:11 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00786769-2024
OJ S issue number : 249/2024
Publication date : 23/12/2024