CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman

The Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary, comprising of Support and Maintenance contract for on premise CRM Dynamics Environment and CRM Dynamics (on premise) development drawdown days The Office of the Ombudsman invites …

CPV: 72000000 Servicios TI: consultoría, desarrollo de software, Internet y apoyo, 72200000 Servicios de programación de software y de consultoría, 72600000 Servicios de apoyo informático y de consultoría, 72210000 Servicios de programación de paquetes de software, 72220000 Servicios de consultoría en sistemas y consultoría técnica, 72230000 Servicios de desarrollo de software personalizado, 72240000 Servicios de análisis de sistemas y de programación, 72250000 Servicios de sistemas y apoyo, 72610000 Servicios de apoyo informático
Plazo:
20 de noviembre de 2024 a las 12:00
Tipo de plazo:
Presentación de una oferta
Lugar de ejecución:
CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman
Organismo adjudicador:
Office of the Ombudsman
Número de premio:
0

1. Buyer

1.1 Buyer

Official name : Office of the Ombudsman
Legal type of the buyer : Central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman
Description : The Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary, comprising of Support and Maintenance contract for on premise CRM Dynamics Environment and CRM Dynamics (on premise) development drawdown days
Procedure identifier : c3d9ecff-e222-4092-8f2c-854261511e44
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72220000 Systems and technical consultancy services
Additional classification ( cpv ): 72230000 Custom software development services
Additional classification ( cpv ): 72240000 Systems analysis and programming services
Additional classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 72610000 Computer support services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 300 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 0

2.1.6 Grounds for exclusion

Bankruptcy :

5. Lot

5.1 Lot technical ID : LOT-0001

Title : CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman
Description : The Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary, comprising of Support and Maintenance contract for on premise CRM Dynamics Environment and CRM Dynamics (on premise) development drawdown days
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72220000 Systems and technical consultancy services
Additional classification ( cpv ): 72230000 Custom software development services
Additional classification ( cpv ): 72240000 Systems analysis and programming services
Additional classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 72610000 Computer support services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.5 Value

Estimated value excluding VAT : 300 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Criterion :
Type : Economic and financial standing
Description : To qualify for this contract, a tenderer must have had an annual turnover of at least € 1,000,000 in each of the last 3 financial years prior to the publication of this tender notice. The Contracting Authority will request the successful tenderer to provide extracts from their audited accounts to confirm compliance. These extracts must be provided within 5 working days of the receipt of the request.
Criterion :
Type : Technical and professional ability
Description : Tenderers must demonstrate how they have carried out maintenance and development of CRM Dynamics Systems (On premise) of equivalent size scope and complexity for a similar sized environment within the last 5 years of the publication date of this tender document.

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 20/11/2024 12:00 +01:00
Information about public opening :
Opening date : 20/11/2024 12:30 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Not allowed
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Office of the Ombudsman
Organisation receiving requests to participate : Office of the Ombudsman
Organisation processing tenders : Office of the Ombudsman
TED eSender : European Dynamics S.A.

8. Organisations

8.1 ORG-0001

Official name : Office of the Ombudsman
Registration number : Office of the Ombudsman
Postal address : 6 Earlsfort Terrace
Town : Dublin
Postcode : D02W773
Country : Ireland
Contact point : Christopher Field
Telephone : 016395682
Internet address : https://www.ombudsman.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 21aead08-7e2b-4212-b7e4-a2723d75e1db - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 16/10/2024 13:55 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00630292-2024
OJ S issue number : 203/2024
Publication date : 17/10/2024