Contract for the Provision and Ongoing Support and Maintenance for a Customer Relationship Management SaaS

Provision of a single supplier contract for the implementation and ongoing management and support of a Customer Relationship Management cloud based Software as a Service. Provision of a single supplier contract for the implementation and ongoing management and support of a Customer Relationship Management cloud based Software as a Service.

CPV: 48445000 Paquetes de software de gestión de relaciones con el consumidor, 48400000 Paquetes de software de transacciones comerciales y personales, 48440000 Paquetes de software de análisis financiero y contabilidad
Lugar de ejecución:
Contract for the Provision and Ongoing Support and Maintenance for a Customer Relationship Management SaaS
Organismo adjudicador:
Irish Manufacturing Research CLG
Número de premio:
0

1. Buyer

1.1 Buyer

Official name : Irish Manufacturing Research CLG
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Contract for the Provision and Ongoing Support and Maintenance for a Customer Relationship Management SaaS
Description : Provision of a single supplier contract for the implementation and ongoing management and support of a Customer Relationship Management cloud based Software as a Service.
Procedure identifier : db7d08c1-50cb-44d0-9b11-7eddd96c91b5
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Supplies
Main classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 48400000 Business transaction and personal business software package
Additional classification ( cpv ): 48440000 Financial analysis and accounting software package

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 80 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Contract for the Provision and Ongoing Support and Maintenance for a Customer Relationship Management SaaS
Description : Provision of a single supplier contract for the implementation and ongoing management and support of a Customer Relationship Management cloud based Software as a Service.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Supplies
Main classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 48400000 Business transaction and personal business software package
Additional classification ( cpv ): 48440000 Financial analysis and accounting software package

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.5 Value

Estimated value excluding VAT : 80 000 Euro

5.1.6 General information

Procurement Project fully or partially financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : 20%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 20
Criterion :
Type : Quality
Name :
Description : 80%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 80
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : 0000

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : 0000
Organisation providing offline access to the procurement documents : Irish Manufacturing Research CLG -

6. Results

6.1 Result lot ldentifier : LOT-0001

No winner was chosen and the competition is closed.
The reason why a winner was not chosen : Other

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders submitted electronically
Number of tenders or requests to participate received : 2

8. Organisations

8.1 ORG-0001

Official name : Irish Manufacturing Research CLG
Registration number : 00000
Town : Dublin
Postcode : 0000
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 00000000
Buyer profile : www.imr.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : d37bb43b-a153-448d-8e99-555f7fff1e62 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 10/03/2025 09:21 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00157349-2025
OJ S issue number : 49/2025
Publication date : 11/03/2025