CFT for the review and creation of Customer Journey Maps and optional add-on co-design workshops

CFT for the review and creation of Customer Journey Maps and optional add-on co-design workshops CFT for the review and creation of Customer Journey Maps and optional add-on co-design workshops

CPV: 79400000 Servicios de consultoría comercial y de gestión y servicios afines
Lugar de ejecución:
CFT for the review and creation of Customer Journey Maps and optional add-on co-design workshops
Organismo adjudicador:
The Office of Government Procurement
Número de premio:
1

1. Buyer

1.1 Buyer

Official name : The Office of Government Procurement
Legal type of the buyer : Central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : CFT for the review and creation of Customer Journey Maps and optional add-on co-design workshops
Description : CFT for the review and creation of Customer Journey Maps and optional add-on co-design workshops
Procedure identifier : 721e96dd-f23d-4907-919b-8827a7ab148b
Type of procedure : Open
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79400000 Business and management consultancy and related services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : CFT for the review and creation of Customer Journey Maps and optional add-on co-design workshops
Description : CFT for the review and creation of Customer Journey Maps and optional add-on co-design workshops
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79400000 Business and management consultancy and related services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : Cost at 60%
Weight (percentage, exact) : 60
Criterion :
Type : Quality
Name :
Description : Quality at 40%
Weight (percentage, exact) : 40
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation signing the contract : The Office of Government Procurement
TED eSender : European Dynamics S.A.

6. Results

Value of all contracts awarded in this notice : 43 905 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Frontend Usability Engineering Ltd trading as Frontend.com
Tender :
Tender identifier : Frontend Response 1
Identifier of lot or group of lots : LOT-0001
Subcontracting : No
Contract information :
Identifier of the contract : Frontend Contract
Date on which the winner was chosen : 26/07/2024
Date of the conclusion of the contract : 01/08/2024
The contract is awarded within a framework agreement : no
Organisation signing the contract : The Office of Government Procurement

8. Organisations

8.1 ORG-0001

Official name : The Office of Government Procurement
Registration number : IE3229842HH
Postal address : 3A Mayor Street Upper, Dublin 1
Town : Dublin
Postcode : D01 PF72
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 17738000
Internet address : https://www.ogp.gov.ie
Buyer profile : https://www.ogp.gov.ie
Roles of this organisation :
Buyer
Organisation signing the contract

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

8.1 ORG-0004

Official name : Frontend Usability Engineering Ltd trading as Frontend.com
Registration number : 291690
Town : Dublin
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 016114630
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

11. Notice information

11.1 Notice information

Notice identifier/version : f8ad60dc-ecbf-42da-a61f-431af467f960 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 12/12/2024 17:25 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00767087-2024
OJ S issue number : 244/2024
Publication date : 16/12/2024