24P055 RTÉ Radioman Support Solution

Background: RTÉ (Raidió Teilifís Éireann) RTÉ is Ireland’s national public service media organisation, providing cost-effective, free-to-air multimedia services to the public in Ireland and interested audiences internationally. RTÉ operates six linear television channels, nine radio stations and digital services including rte.ie website and the RTÉ player. These carry a mix …

CPV: 72611000 Servicios de apoyo informático técnico
Lugar de ejecución:
24P055 RTÉ Radioman Support Solution
Organismo adjudicador:
Raidió Teilifís Éireann ( RTÉ )
Número de premio:

1. Buyer

1.1 Buyer

Official name : Raidió Teilifís Éireann ( RTÉ )
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Recreation, culture and religion

2. Procedure

2.1 Procedure

Title : 24P055 RTÉ Radioman Support Solution
Description : Background: RTÉ (Raidió Teilifís Éireann) RTÉ is Ireland’s national public service media organisation, providing cost-effective, free-to-air multimedia services to the public in Ireland and interested audiences internationally. RTÉ operates six linear television channels, nine radio stations and digital services including rte.ie website and the RTÉ player. These carry a mix of in-house produced, commissioned and acquired content. RTÉ radio has the largest share of listening in the Republic of Ireland, while also serving a global diaspora via web and apps. RTÉ radio services can be accessed on FM and Saorview, while live and playback radio services and podcasts are also accessible via the RTÉ website, RTÉ’s own app and third-party apps. Background: Radioman RTÉ is currently undertaking a market exploration exercise to identify the potential for a single third party to deliver RTÉ’s support requirements for RTÉ’s Radioman system. Radioman is a proprietary solution developed and maintained by Jutel oy of Finland, which supports broadcast radio studio production. RTÉ’s Radioman operates in various studio facilities across Ireland including Dublin, Cork Limerick, Galway, Kerry and Donegal and also on mobile broadcast vehicles. The system runs on a mix of physical and virtual servers running Windows Server, Linux and IBM DB2 databases. There are approximately 20 production servers, and 120 workstations spread over 12 locations nationwide. RTÉ is seeking information about market participants who can provide a single solution that meets the technical and operational requirement to provide support for the system in RTÉ. RTÉ is seeking information about solutions that have the following key elements:  A single solution that satisfies the following stakeholder requirements o Telephone and remote support via VPN 24 hours x 365 days a year with agreed severity and response levels, agreed timescales for first contact and subsequent updates, and realistic incident resolution plans which satisfy the broadcast critical nature of the system. o Regular feature updates to server services and client applications to keep the system relevant in a rapidly changing market and environment. o Triage and identification of bugs and errors o Resolution of bugs and errors including code changes if required o Development of new features subject to agreement of scope and cost o On-site visits for training, support, consultation and installation subject to agreement of scope and cost. o Patching of backend servers RTÉ is particularly interested in solution providers who can provide support, on site if required, up to and including system development. RTÉ would like to invite vendors who believe they have the relevant solutions to deliver an end-to-end solution to provide us with information. Responses Interested vendors are hereby invited to provide written responses addressing the foregoing market-sounding objectives. These may be an important source of information and views for the development of any tender process should it proceed. Submissions should be e-mailed to Joe.Lavelle@rte.ie by Thursday 24th October at 1pm Irish time. Suppliers should include but are not limited to the following information:  Company Name  Company Address  Contact Name  Contact Phone Number  Contact E-mail  Turnover for the Past 3 Years  Overview of Core Services and products  Overview of Staff Resources, especially those with expertise relevant to this project.  Three examples of solutions implemented in a broadcast or similar environment of similar scale, delivered by your organisation in the last three years. Please complete the table set out below for each example project: Project Name: Client Name: Project Description: Description of the solutions offered and products provided by your organisation, and the key features of the service: (approximately 500 words) Details of ongoing support arrangements provided by your organisation: Contract Value (€M): Dates of Involvement: Current Status of Project: Name and Contact Details of Client Referee (email and telephone): Disclaimer Please note that this is a preliminary market-sounding exercise and is not a call to competition or invitation to tender. This request for information does not constitute an invitation to tender, or an offer to enter into any contract. Neither this document nor any information set out herein shall be regarded as a commitment or representation on the part of RTÉ to enter into any form of contractual arrangement express or implied. Queries Queries should be sent by email only to Joe Lavelle at Joe.Lavelle@rte.ie by Friday 11th October at 1 pm Irish time. End A Word document of the above can be requested from joe.lavelle@rte.ie , as this system no longer supports attachments for notices,

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72611000 Technical computer support services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 1 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

3. Part

3.1 Part technical ID : PAR-0001

Title : 24P055 RTÉ Radioman Support Solution
Description : RTÉ is currently undertaking a market exploration exercise to identify the potential for a single third party to deliver RTÉ’s support requirements for RTÉ’s Radioman system.

3.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72611000 Technical computer support services

3.1.2 Place of performance

Country : Ireland
Anywhere in the given country

3.1.9 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Raidió Teilifís Éireann ( RTÉ )
Organisation receiving requests to participate : Raidió Teilifís Éireann ( RTÉ )
Organisation processing tenders : Raidió Teilifís Éireann ( RTÉ )

8. Organisations

8.1 ORG-0001

Official name : Raidió Teilifís Éireann ( RTÉ )
Registration number : IE8T50578M
Postal address : Donnybrook
Town : Dublin
Postcode : Dublin 4
Country : Ireland
Telephone : +353 1 2083111
Buyer profile : https://www.rte.ie/
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

10. Change

Version of the previous notice to be changed : b398fe83-8c52-49e0-8b01-b8e1fb9738e4-01
Main reason for change : Information updated
Description : The system no longer supports document attachments to notices. Please request the Word document from joe.lavelle@rte.ie .

11. Notice information

11.1 Notice information

Notice identifier/version : 13c50159-7811-4d7e-a738-4272b9117507 - 02
Form type : Planning
Notice type : Prior information notice or a periodic indicative notice used only for information
Notice dispatch date : 02/10/2024 15:23 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00598502-2024
OJ S issue number : 194/2024
Publication date : 04/10/2024
Estimated date of publication of a contract notice within this procedure : 31/10/2024