24/036 - Single Party Framework for the provision of Service Desk and Deskside Support Services

1. 24/7 IT Service Desk utilising ITIL processes 2. IT Deskside Support at the two main campus sites (Dublin and Cork) 3. Backup and Media Management 4. Microsoft 365 Level 3 support 5. Additional day rate support as required 1. 24/7 IT Service Desk utilising ITIL processes 2. IT Deskside …

CPV: 72253000 Servicios de unidad de asistencia y de apoyo, 50300000 Servicios de reparación, mantenimiento y servicios asociados relacionados con ordenadores personales, equipo de oficina, telecomunicaciones y equipo audiovisual, 50312000 Mantenimiento y reparación de equipo informático, 50312600 Mantenimiento y reparación de equipo de tecnología de la información, 50324200 Servicios de mantenimiento preventivo, 51600000 Servicios de instalación de ordenadores y equipo de oficina, 51611100 Servicios de instalación de equipo informático
Lugar de ejecución:
24/036 - Single Party Framework for the provision of Service Desk and Deskside Support Services
Organismo adjudicador:
Gas Networks Ireland
Número de premio:

1. Buyer

1.1 Buyer

Official name : Gas Networks Ireland
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services
Activity of the contracting entity : Production, transport or distribution of gas or heat

2. Procedure

2.1 Procedure

Title : 24/036 - Single Party Framework for the provision of Service Desk and Deskside Support Services
Description : 1. 24/7 IT Service Desk utilising ITIL processes 2. IT Deskside Support at the two main campus sites (Dublin and Cork) 3. Backup and Media Management 4. Microsoft 365 Level 3 support 5. Additional day rate support as required

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
Additional classification ( cpv ): 50312000 Maintenance and repair of computer equipment
Additional classification ( cpv ): 50312600 Maintenance and repair of information technology equipment
Additional classification ( cpv ): 50324200 Preventive maintenance services
Additional classification ( cpv ): 51600000 Installation services of computers and office equipment
Additional classification ( cpv ): 51611100 Hardware installation services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.4 General information

Legal basis :
Directive 2014/25/EU

3. Part

3.1 Part technical ID : PAR-0001

Title : 24/036 - Single Party Framework for the provision of Service Desk and Deskside Support Services
Description : 1. 24/7 IT Service Desk utilising ITIL processes 2. IT Deskside Support at the two main campus sites (Dublin and Cork) 3. Backup and Media Management 4. Microsoft 365 Level 3 support 5. Additional day rate support as required

3.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253000 Helpdesk and support services

3.1.2 Place of performance

Country : Ireland
Anywhere in the given country

3.1.5 General information

Reserved participation :
Additional information : Respondents are required to submit their details and business development materials via the eTenders messaging facility. All submissions must be received no later than 12:00hrs (local time) on Monday 04th November 2024

3.1.9 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Gas Networks Ireland
Organisation receiving requests to participate : Gas Networks Ireland
Organisation processing tenders : Gas Networks Ireland

8. Organisations

8.1 ORG-0001

Official name : Gas Networks Ireland
Registration number : 555744
Postal address : Gasworks Road
Town : Cork
Postcode : T12RX96
Country : Ireland
Telephone : +353 0000000
Internet address : https://www.gasnetworks.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 992b5709-8c26-4de3-ae9e-e30bed7ab448 - 01
Form type : Planning
Notice type : Prior information notice or a periodic indicative notice used only for information
Notice dispatch date : 21/10/2024 12:02 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00639547-2024
OJ S issue number : 206/2024
Publication date : 22/10/2024
Estimated date of publication of a contract notice within this procedure : 22/11/2024