2024/1382 Procurement of IT user support

Statsbygg requests tender offers on the following service: IT user support Statsbygg requests tender offers on the following service: IT user support

CPV: 72600000 Servicios de apoyo informático y de consultoría, 72000000 Servicios TI: consultoría, desarrollo de software, Internet y apoyo, 72220000 Servicios de consultoría en sistemas y consultoría técnica, 72222300 Servicios de tecnología de la información, 72250000 Servicios de sistemas y apoyo, 72253000 Servicios de unidad de asistencia y de apoyo, 72300000 Servicios relacionados con datos
Lugar de ejecución:
2024/1382 Procurement of IT user support
Organismo adjudicador:
STATSBYGG
Número de premio:
2024/1382

1. Buyer

1.1 Buyer

Official name : STATSBYGG
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : 2024/1382 Procurement of IT user support
Description : Statsbygg requests tender offers on the following service: IT user support
Procedure identifier : 376cab55-5ff0-444e-9cf7-bf6bc924e6b4
Previous notice : d513599a-dedb-4af9-8d57-639d0f992d3f-01
Internal identifier : 2024/1382
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure : Statsbygg needs IT user support (henceforth referred to as SPOC - Single Point of Contact), which forms a reception centre for IT related enquiries. SPOC carries out IT user support, troubleshooting and handles some of our standardised IT systems. Descriptions of the content of the service are in annex 1 SSA-O Annex 1 the Customer ́s description of the assignment.

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72220000 Systems and technical consultancy services
Additional classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72300000 Data services

2.1.2 Place of performance

Postal address : Biskop Gunnerus’ gate 6 (Byporten)
Town : Oslo
Postcode : 0155
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway

2.1.4 General information

Call for competition is terminated
Legal basis :
Directive 2014/24/EU
Anskaffelsesforskriften -

5. Lot

5.1 Lot technical ID : LOT-0000

Title : 2024/1382 Procurement of IT user support
Description : Statsbygg requests tender offers on the following service: IT user support
Internal identifier : 2024/1382

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72220000 Systems and technical consultancy services
Additional classification ( cpv ): 72222300 Information technology services
Additional classification ( cpv ): 72250000 System and support services
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72300000 Data services

5.1.2 Place of performance

Postal address : Biskop Gunnerus’ gate 6 (Byporten)
Town : Oslo
Postcode : 0155
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Additional information :

5.1.3 Estimated duration

Start date : 01/05/2025
Duration end date : 01/05/2026

5.1.4 Renewal

Maximum renewals : 3
The buyer reserves the right for additional purchases from the contractor, as described here : Option for extension of 1+1+1 year.

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Price
Name : Price
Description : Fill in and submit Annex 5 SSA-O Annex 5, point B where the following points shall be priced: Total framework for the assignment - fixed annual price, hourly rates for the agreed additional work, hourly rate for travel time.
Weight (percentage, exact) : 30
Criterion :
Type : Quality
Name : Quality 3 offered resources 40 %
Description : Three named resources shall be offered: 1 operative key person who carries out the service, with daily responsibility for providing the service for 2 operative resources who carry out the filling out service and submit Annex 10 Case. In this annex, each of the offered resources should write a short presentation of themselves and respond to a case. After the tender deadline has expired, the 3 named resources will be called for an interview, where the given information in Annex 10 Case will be the subject.
Weight (percentage, exact) : 40
Criterion :
Type : Quality
Name : Quality Exercise Comprehension, 30 %
Description : Tenderers shall fill in Annex 2 SSA-O Annex 2. Annex 2 consists of 3 points. All the points shall be answered. Fill in the tables in points 1 and 2 and describe the assignment comprehension in point 3. The assignment comprehension in point 3 ought to mention: The offered system's suitability in accordance with the requirements in Annex 1 Flexibility to adapt to the Customer ́s requirements and needs Quality of processes and routines to solve the assignment The list is not exhaustive. Tenderers can refer to other relevant conditions in the assignment comprehension.
Weight (percentage, exact) : 30
Criterion :
Type : Quality
Name : Environment
Description : This is a procurement of ICT services. According to chapter 7.2 of the Guidelines for rules on climate and environmental considerations in public procurements, consultancy and analysis services are procurements that are of their nature, have an immaterial climate footprint and environmental impact. The same is in the guideline chapter 7.3 on consultants in buildings, sites and property. Statsbygg ́s assessment is therefore that we, for this procurement of ICT services, will use the exclusionary provision in PPR § 7-9 (5), as the procurement has a climate footprint and an environmental impact that is immaterial. The Directorate of Public Construction and Property is therefore exempted from the obligations to emphasise the environment or to prioritise the environment among the three highest prioritised award criteria.
Weight (percentage, exact) : 0
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Oslo tingrett
Organisation whose budget is used to pay for the contract : STATSBYGG
Organisation executing the payment : STATSBYGG
Organisation signing the contract : STATSBYGG

6. Results

Value of all contracts awarded in this notice : 3 110 050 Norwegian krone

6.1 Result lot ldentifier : LOT-0000

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Experis AS
Tender :
Tender identifier : Ehadan Eva Sani
Identifier of lot or group of lots : LOT-0000
Value of the result : 3 110 050 Norwegian krone
The tender was ranked : yes
Rank in the list of winners : 1
The tender is a variant : no
Subcontracting value is known : no
Subcontracting percentage is known : no
Contract information :
Identifier of the contract : SSA-O
Title : It User Support
Date on which the winner was chosen : 21/03/2025
Date of the conclusion of the contract : 04/04/2025
The contract is awarded within a framework agreement : no
Organisation signing the contract : STATSBYGG

6.1.3 Non-winning tenderers :

Tenderer :
Official name : Centric IT Solutions AS
Tenderer :
Official name : Onitio Norge AS
Tenderer :
Official name : Sagene data as

6.1.4 Statistical information

Summary of the review requests the buyer received :
Number of complainants : 0
Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 4
Range of tenders :
Value of the lowest admissible tender : 2 115 500 Norwegian krone
Value of the highest admissible tender : 3 392 000 Norwegian krone

8. Organisations

8.1 ORG-0001

Official name : STATSBYGG
Registration number : 971278374
Postal address : Biskop Gunnerus' gate 6
Town : OSLO
Postcode : 0103
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Hennica Westheimer
Telephone : 22954000
Roles of this organisation :
Buyer
Organisation signing the contract
Organisation whose budget is used to pay for the contract
Organisation executing the payment

8.1 ORG-0002

Official name : Oslo tingrett
Registration number : 986252932
Department : Oslo
Postal address : C. J. Hambros plass 4
Town : OSLO
Postcode : 0164
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Oslo tingrett
Telephone : 22035200
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : Experis AS
Registration number : 982683955
Postal address : Lakkegata 53
Town : OSLO
Postcode : 0187
Country subdivision (NUTS) : Oslo ( NO081 )
Country : Norway
Contact point : Experis AS
Telephone : 90367814
Fax : 22835110
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000

8.1 ORG-0004

Official name : Centric IT Solutions AS
Registration number : 982896932
Town : Hamar
Country : Norway
Telephone : 91118560
Roles of this organisation :
Tenderer

8.1 ORG-0005

Official name : Onitio Norge AS
Registration number : 938751943
Town : Oslo
Country : Norway
Telephone : 23171200
Roles of this organisation :
Tenderer

8.1 ORG-0006

Official name : Sagene data as
Registration number : 993542768
Town : oslo
Country : Norway
Telephone : 92819607
Roles of this organisation :
Tenderer

11. Notice information

11.1 Notice information

Notice identifier/version : 36b70e17-dcf4-4445-a9f3-0b6c1c301490 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 07/04/2025 13:31 +00:00
Notice dispatch date (eSender) : 07/04/2025 13:49 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00231098-2025
OJ S issue number : 70/2025
Publication date : 09/04/2025