The provision of ICT Support and Managed Services

The HFA has adopted a cloud-first strategy and at this point, has a hybrid on-premise (Microsoft Active Directory) and public-cloud (Azure Active Directory / Entra AD) infrastructure. Also, some specialist applications are delivered as pure SaaS solutions. Going forward, cloud-based SaaS, PaaS, and IaaS services will be the preferred direction, …

CPV: 72000000 IT services: consulting, software development, Internet and support, 72100000 Hardware consultancy services, 72200000 Software programming and consultancy services, 72300000 Data services, 72400000 Internet services, 72500000 Computer-related services, 72600000 Computer support and consultancy services, 72700000 Computer network services, 72800000 Computer audit and testing services, 72900000 Computer back-up and catalogue conversion services
Place of execution:
The provision of ICT Support and Managed Services
Awarding body:
Housing Finance Agency plc
Award number:
0

1. Buyer

1.1 Buyer

Official name : Housing Finance Agency plc
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Housing and community amenities

2. Procedure

2.1 Procedure

Title : The provision of ICT Support and Managed Services
Description : The HFA has adopted a cloud-first strategy and at this point, has a hybrid on-premise (Microsoft Active Directory) and public-cloud (Azure Active Directory / Entra AD) infrastructure. Also, some specialist applications are delivered as pure SaaS solutions. Going forward, cloud-based SaaS, PaaS, and IaaS services will be the preferred direction, as opposed to building or hosting solutions on-premise. The ICT Infrastructure is deemed extremely critical to the successful business operations at the HFA. The HFA’s ICT team provides first level support for this infrastructure. Second level support and vendor escalation are currently outsourced to a number of MSPs. Over time, MSP services have overlapped, and the HFA have outgrown the incumbent MSPs . As a result of this CfT, the HFA is aiming to appoint a single MSP to provide an end-to-end managed service focusing on Microsoft cloud services.
Procedure identifier : 57904191-b8d1-4ca7-aca7-845bc20ade56
Previous notice : b59fde09-34b9-4d7b-9bda-9a3ef2b22fac-01
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72800000 Computer audit and testing services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 350 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : The provision of ICT Support and Managed Services
Description : The HFA has adopted a cloud-first strategy and at this point, has a hybrid on-premise (Microsoft Active Directory) and public-cloud (Azure Active Directory / Entra AD) infrastructure. Also, some specialist applications are delivered as pure SaaS solutions. Going forward, cloud-based SaaS, PaaS, and IaaS services will be the preferred direction, as opposed to building or hosting solutions on-premise. The ICT Infrastructure is deemed extremely critical to the successful business operations at the HFA. The HFA’s ICT team provides first level support for this infrastructure. Second level support and vendor escalation are currently outsourced to a number of MSPs. Over time, MSP services have overlapped, and the HFA have outgrown the incumbent MSPs . As a result of this CfT, the HFA is aiming to appoint a single MSP to provide an end-to-end managed service focusing on Microsoft cloud services.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72100000 Hardware consultancy services
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72300000 Data services
Additional classification ( cpv ): 72400000 Internet services
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72800000 Computer audit and testing services
Additional classification ( cpv ): 72900000 Computer back-up and catalogue conversion services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.5 Value

Estimated value excluding VAT : 350 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement
Approach to reducing environmental impacts : Other

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : Cost @ 25%
Weight (percentage, exact) : 25
Criterion :
Type : Quality
Name :
Description : Quality @ 75%
Weight (percentage, exact) : 75
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Housing Finance Agency plc
TED eSender : European Dynamics S.A.

6. Results

Value of all contracts awarded in this notice : 364 296 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : EVAD Technology Group Limited
Tender :
Tender identifier : 000064045
Identifier of lot or group of lots : LOT-0001
Subcontracting : No
Contract information :
Identifier of the contract : 412783
Date on which the winner was chosen : 11/09/2024
Date of the conclusion of the contract : 11/11/2024
The contract is awarded within a framework agreement : no

8. Organisations

8.1 ORG-0001

Official name : Housing Finance Agency plc
Registration number : Housing Finance Agency
Postal address : 46 St Stephens Green, Dublin 2
Town : Dublin
Postcode : D02 WK60
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 018725722
Internet address : www.hfa.ie
Buyer profile : www.hfa.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : EVAD Technology Group Limited
Registration number : EVAD Technology Group Limited
Town : Dublin
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : (01) 426 6800
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 7c9d44bb-e333-4e87-9bc0-029089388235 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 28/11/2024 13:44 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00729973-2024
OJ S issue number : 233/2024
Publication date : 29/11/2024