TENDER FOR THE PROVISION AND IMPLEMENTATION OF A BOOKING SYSTEM FOR TOURIST ATTRACTIONS

Discover Limerick DAC is seeking a robust, user-friendly, and scalable booking system to manage reservations and ticketing at its visitor locations: King John’s Castle, Lough Gur, and Adare Heritage Centre. The system must enable independent site management while supporting cross-site selling, visitor traffic management, ticketing, events, and commercial activities. The …

CPV: 48000000 Software package and information systems, 48110000 Point of sale (POS) software package, 48400000 Business transaction and personal business software package, 48480000 Sales, marketing and business intelligence software package, 48481000 Sales or marketing software package, 48482000 Business intelligence software package, 72000000 IT services: consulting, software development, Internet and support, 72500000 Computer-related services, 79000000 Business services: law, marketing, consulting, recruitment, printing and security, 79400000 Business and management consultancy and related services
Deadline:
April 24, 2025, noon
Deadline type:
Submitting a bid
Place of execution:
TENDER FOR THE PROVISION AND IMPLEMENTATION OF A BOOKING SYSTEM FOR TOURIST ATTRACTIONS
Awarding body:
Discover Limerick DAC
Award number:
0

1. Buyer

1.1 Buyer

Official name : Discover Limerick DAC
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Recreation, culture and religion

2. Procedure

2.1 Procedure

Title : TENDER FOR THE PROVISION AND IMPLEMENTATION OF A BOOKING SYSTEM FOR TOURIST ATTRACTIONS
Description : Discover Limerick DAC is seeking a robust, user-friendly, and scalable booking system to manage reservations and ticketing at its visitor locations: King John’s Castle, Lough Gur, and Adare Heritage Centre. The system must enable independent site management while supporting cross-site selling, visitor traffic management, ticketing, events, and commercial activities. The selected vendor will provide an integrated booking solution that enhances visitor experiences, improves operational efficiency, and supports revenue growth. Key requirements include multi-channel sales (online, onsite, trade partners), API connectivity for reseller integration, reporting tools, customer relationship management (CRM), and support for gift vouchers and retail add-ons. The system must also be scalable to accommodate future sites and adaptable to industry needs, ensuring seamless implementation and long-term sustainability.
Procedure identifier : e5e5de5f-fb0c-48d6-9391-a0b0dd074716
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Supplies
Main classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48110000 Point of sale (POS) software package
Additional classification ( cpv ): 48400000 Business transaction and personal business software package
Additional classification ( cpv ): 48480000 Sales, marketing and business intelligence software package
Additional classification ( cpv ): 48481000 Sales or marketing software package
Additional classification ( cpv ): 48482000 Business intelligence software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79400000 Business and management consultancy and related services

2.1.2 Place of performance

Country subdivision (NUTS) : South-West ( IE053 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 30 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : TENDER FOR THE PROVISION AND IMPLEMENTATION OF A BOOKING SYSTEM FOR TOURIST ATTRACTIONS
Description : Discover Limerick DAC is seeking a robust, user-friendly, and scalable booking system to manage reservations and ticketing at its visitor locations: King John’s Castle, Lough Gur, and Adare Heritage Centre. The system must enable independent site management while supporting cross-site selling, visitor traffic management, ticketing, events, and commercial activities. The selected vendor will provide an integrated booking solution that enhances visitor experiences, improves operational efficiency, and supports revenue growth. Key requirements include multi-channel sales (online, onsite, trade partners), API connectivity for reseller integration, reporting tools, customer relationship management (CRM), and support for gift vouchers and retail add-ons. The system must also be scalable to accommodate future sites and adaptable to industry needs, ensuring seamless implementation and long-term sustainability.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Supplies
Main classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48110000 Point of sale (POS) software package
Additional classification ( cpv ): 48400000 Business transaction and personal business software package
Additional classification ( cpv ): 48480000 Sales, marketing and business intelligence software package
Additional classification ( cpv ): 48481000 Sales or marketing software package
Additional classification ( cpv ): 48482000 Business intelligence software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Additional classification ( cpv ): 79400000 Business and management consultancy and related services

5.1.2 Place of performance

Anywhere
Additional information :

5.1.3 Estimated duration

Start date : 05/08/2025
Other duration : Unknown

5.1.5 Value

Estimated value excluding VAT : 30 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project fully or partially financed with EU Funds.
Information about European Union funds
EU funds programme : Digital Europe Programme (2021/2027)
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement
Approach to reducing environmental impacts : Other

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 24/04/2025 12:00 +00:00
Deadline until which the tender must remain valid : 6 Month
Information about public opening :
Opening date : 25/04/2025 00:00 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : As per tender document
Organisation providing offline access to the procurement documents : Discover Limerick DAC -
Organisation receiving requests to participate : Discover Limerick DAC -
Organisation processing tenders : Discover Limerick DAC -

8. Organisations

8.1 ORG-0001

Official name : Discover Limerick DAC
Registration number : 716139
Town : Limerick
Postcode : v94tn32
Country subdivision (NUTS) : South-West ( IE053 )
Country : Ireland
Telephone : 0833182815
Buyer profile : www.etenders.gov.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : e30a286c-37c6-4f2f-8810-52fae376ad14 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 19/03/2025 16:37 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00182532-2025
OJ S issue number : 57/2025
Publication date : 21/03/2025