Security Guard and Reception/Switchboard Services for the premises of the European Commission Representation in Croatia and European Parliament Liaison Office and Europa Experience Centre in Croatia 2025 - 2029

Security Guard and Reception/Switchboard Services for the House of Europe in Zagreb, Croatia for the period 07.05.2025 - 06.05.2029. Current contract expires on 06.05.2025. The Contracting Authority is seeking to procure the following security guard and reception/switchboard services: • Physical Security Services Physical Security Services are required on-site in line …

CPV: 79713000 Guard services, 79710000 Security services, 79992000 Reception services, 32543000 Telephone switchboards
Place of execution:
Security Guard and Reception/Switchboard Services for the premises of the European Commission Representation in Croatia and European Parliament Liaison Office and Europa Experience Centre in Croatia 2025 - 2029
Awarding body:
European Commission, DG COMM - Communication
Award number:
EC-COMM/ZAG/2024/RP/0437

1. Buyer

1.1 Buyer

Official name : European Commission, DG COMM - Communication
Legal type of the buyer : EU institution, body or agency
Activity of the contracting authority : General public services

1.1 Buyer

Official name : parlement européen, SAFE - Direction Générale de la Sécurité et de la Protection
Legal type of the buyer : EU institution, body or agency
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Security Guard and Reception/Switchboard Services for the premises of the European Commission Representation in Croatia and European Parliament Liaison Office and Europa Experience Centre in Croatia 2025 - 2029
Description : Security Guard and Reception/Switchboard Services for the House of Europe in Zagreb, Croatia for the period 07.05.2025 - 06.05.2029. Current contract expires on 06.05.2025. The Contracting Authority is seeking to procure the following security guard and reception/switchboard services: • Physical Security Services Physical Security Services are required on-site in line with the schedule mentioned in this section below. • Reception/Switchboard Services Reception/Switchboard Services include i.e. acquiring visitors and informing members of staff about the arrival as well as operating the telephone switchboard and transferring calls. • Emergency Response Services The Contracting Authority wishes to have a remote surveillance and assistance service for cases of emergency. The contractor will be required to be on site within 20 minutes. Upon specific request, the contracting authority may require the presence of an armed guard. • Additional/On Demand Services For all services covered by the contract, the Contracting Authority reserves the right to require additional services at any time.
Procedure identifier : 0f9f6465-66c1-48eb-802c-f20b6f515fbd
Internal identifier : EC-COMM/ZAG/2024/RP/0437
Type of procedure : Restricted
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79713000 Guard services

2.1.3 Value

Estimated value excluding VAT : 600 000 Euro

2.1.4 General information

Additional information : In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published.
Legal basis :
Regulation (EU, Euratom) 2018/1046

2.1.6 Grounds for exclusion

Bankruptcy : For the full list of exclusion grounds please consult the procurement documents.

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Security Guard and Reception/Switchboard Services for the premises of the European Commission Representation in Croatia and European Parliament Liaison Office and Europa Experience Centre in Croatia 2025 - 2029
Description : Security Guard and Reception/Switchboard Services for the House of Europe in Zagreb, Croatia for the period 07.05.2025 - 06.05.2029. Current contract expires on 06.05.2025. The Contracting Authority is seeking to procure the following security guard and reception/switchboard services: • Physical Security Services Physical Security Services are required on-site in line with the schedule mentioned in this section below. • Reception/Switchboard Services Reception/Switchboard Services include i.e. acquiring visitors and informing members of staff about the arrival as well as operating the telephone switchboard and transferring calls. • Emergency Response Services The Contracting Authority wishes to have a remote surveillance and assistance service for cases of emergency. The contractor will be required to be on site within 20 minutes. Upon specific request, the contracting authority may require the presence of an armed guard. • Additional/On Demand Services For all services covered by the contract, the Contracting Authority reserves the right to require additional services at any time.
Internal identifier : EC-COMM/ZAG/2024/RP/0437

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79713000 Guard services
Additional classification ( cpv ): 79710000 Security services
Additional classification ( cpv ): 79992000 Reception services
Additional classification ( cpv ): 32543000 Telephone switchboards

5.1.3 Estimated duration

Duration : 48 Month

5.1.4 Renewal

The buyer reserves the right for additional purchases from the contractor, as described here : The framework contract is concluded for an initial period of 12 (twelve) months, renewable 3 (three) time(s). Please consult the draft framework contract in the procurement documents.

5.1.5 Value

Estimated value excluding VAT : 600 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project fully or partially financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.9 Selection criteria

Criterion :
Type : Suitability to pursue the professional activity
Description : Please consult the procurement documents.
Criterion :
Type : Economic and financial standing
Description : Please consult the procurement documents.
Criterion :
Type : Technical and professional ability
Description : Please consult the procurement documents.

5.1.10 Award criteria

Criterion :
Type : Quality
Name :
Description : Please consult the procurement documents.
Weight (percentage, exact) : 70
Criterion :
Type : Price
Name :
Description : Please consult the procurement documents.
Weight (percentage, exact) : 30
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.11 Procurement documents

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
Electronic catalogue : Not allowed
Deadline for receipt of requests to participate : 26/11/2024 16:00 +01:00
Deadline until which the tender must remain valid : 6 Month
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : Court of Justice of the European Union
TED eSender : European Commission

8. Organisations

8.1 ORG-0001

Official name : European Commission, DG COMM - Communication
Registration number : COM
Department : COMM.DGA1.C - Representation & Communication in Member States
Postal address : Ulica Augusta Cesarea 4-6
Town : Zagreb
Postcode : 10 000
Country subdivision (NUTS) : Grad Zagreb ( HR050 )
Country : Croatia
Telephone : +32 2 299 11 11
Roles of this organisation :
Buyer
Group leader
Central purchasing body awarding public contracts or concluding framework agreements for works, supplies or services intended for other buyers

8.1 ORG-0002

Official name : parlement européen, SAFE - Direction Générale de la Sécurité et de la Protection
Registration number : EP
Postal address : Plateau du Kirchberg
Town : Luxembourg
Postcode : L-2929
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +32 2 299 11 11
Roles of this organisation :
Buyer

8.1 ORG-0003

Official name : Court of Justice of the European Union
Registration number : CURIA
Postal address : Rue du Fort Niedergrünewald
Town : Luxembourg
Postcode : L-2925
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +352 4303-1
Internet address : http://curia.europa.eu
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Commission
Registration number : EUCOM
Postal address : Mondrian (CDMA), Rue du Champ de Mars 21
Town : Brussels
Postcode : B-1050
Country subdivision (NUTS) : Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad ( BE100 )
Country : Belgium
Telephone : +32 2 299 11 11
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 339a2ecd-ff7e-45f8-a72b-74cccd7f43ae - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 24/10/2024 17:07 +02:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00653312-2024
OJ S issue number : 210/2024
Publication date : 28/10/2024