RFI - Contact centre system for Nav

The Norwegian Labour and Welfare Administration is carrying out a mapping of the market in order to get market knowledge before any procurement of a contact centre system for Nav. The Norwegian Labour and Welfare Administration is carrying out a mapping of the market in order to get market knowledge …

CPV: 64200000 Telecommunications services, 32500000 Telecommunications equipment and supplies, 48810000 Information systems, 72243000 Programming services, 72268000 Software supply services
Place of execution:
RFI - Contact centre system for Nav
Awarding body:
ARBEIDS- OG VELFERDSETATEN
Award number:
24/39035

1. Buyer

1.1 Buyer

Official name : ARBEIDS- OG VELFERDSETATEN
Legal type of the buyer : Public undertaking, controlled by a central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : RFI - Contact centre system for Nav
Description : The Norwegian Labour and Welfare Administration is carrying out a mapping of the market in order to get market knowledge before any procurement of a contact centre system for Nav.
Internal identifier : 24/39035

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 32500000 Telecommunications equipment and supplies
Additional classification ( cpv ): 48810000 Information systems
Additional classification ( cpv ): 72243000 Programming services
Additional classification ( cpv ): 72268000 Software supply services

2.1.2 Place of performance

Country : Norway
Anywhere in the given country

2.1.4 General information

Legal basis :
Directive 2014/24/EU
Anskaffelsesforskriften -

3. Part

3.1 Part : PAR-0000

Title : RFI - Contact centre system for Nav
Description : The Norwegian Labour and Welfare Administration is carrying out a mapping of the market in order to get market knowledge before any procurement of a contact centre system for Nav.
Internal identifier : 24/39035

3.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 32500000 Telecommunications equipment and supplies
Additional classification ( cpv ): 48810000 Information systems
Additional classification ( cpv ): 72243000 Programming services
Additional classification ( cpv ): 72268000 Software supply services

3.1.2 Place of performance

Country : Norway
Anywhere in the given country

3.1.5 General information

Reserved participation : Participation is not reserved.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

3.1.6 Procurement documents

Languages in which the procurement documents are officially available : Norwegian
Address of the procurement documents : https://permalink.mercell.com/242692757.aspx ,

3.1.7 Terms of procurement

The execution of the contract must be performed within the framework of sheltered employment programmes : No

3.1.9 Further information, mediation and review

Review organisation : Oslo Tingrett

8. Organisations

8.1 ORG-0001

Official name : ARBEIDS- OG VELFERDSETATEN
Registration number : 889640782
Postal address : Postboks 354
Town : Mo i Rana
Postcode : 8601
Country subdivision (NUTS) : Nordland ( NO071 )
Country : Norway
Contact point : Fatmi Alhasan
Telephone : 90013853
Internet address : http://www.nav.no/
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : Oslo Tingrett
Registration number : 926725939
Town : Oslo
Country : Norway
Telephone : +47 22035200
Roles of this organisation :
Review organisation

11. Notice information

11.1 Notice information

Notice identifier/version : d56e49dd-76ef-4d25-ac8c-9fbe74592635 - 01
Form type : Planning
Notice type : Prior information notice or a periodic indicative notice used only for information
Notice dispatch date : 12/11/2024 10:28 +00:00
Notice dispatch date (eSender) : 12/11/2024 10:41 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00691418-2024
OJ S issue number : 221/2024
Publication date : 13/11/2024
Estimated date of publication of a contract notice within this procedure : 31/10/2025