Request for Tenders for the provision of Digital Services and Customer Relationship Management Platform

LCC seeks proposals for the provision, installation, hosting and support of a secure cloud based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal. LCC seeks proposals for the provision, installation, hosting and support of a secure cloud based Customer Relationship Management (CRM) …

CPV: 72212445 Customer Relation Management software development services, 79342300 Customer services, 79342320 Customer-care services, 22820000 Forms, 22822000 Business forms, 34514700 Mobile platforms, 72000000 IT services: consulting, software development, Internet and support
Deadline:
Dec. 2, 2024, 6 p.m.
Deadline type:
Submitting a bid
Place of execution:
Request for Tenders for the provision of Digital Services and Customer Relationship Management Platform
Awarding body:
Louth County Council_381
Award number:
24-153

1. Buyer

1.1 Buyer

Official name : Louth County Council_381
Legal type of the buyer : Local authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Request for Tenders for the provision of Digital Services and Customer Relationship Management Platform
Description : LCC seeks proposals for the provision, installation, hosting and support of a secure cloud based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal.
Procedure identifier : e5fbb23e-666b-473e-a299-e2a77c05a866
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 22820000 Forms
Additional classification ( cpv ): 22822000 Business forms
Additional classification ( cpv ): 34514700 Mobile platforms
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

2.1.2 Place of performance

Anywhere in the European Economic Area

2.1.3 Value

Estimated value excluding VAT : 350 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 0

2.1.6 Grounds for exclusion

Purely national exclusion grounds : Please refer to RFT Documents

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Request for Tenders for the provision of Digital Services and Customer Relationship Management Platform
Description : LCC seeks proposals for the provision, installation, hosting and support of a secure cloud based Customer Relationship Management (CRM) System with an integrated Digital Forms Platform and a Customer Web Portal.
Internal identifier : 24-153

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 22820000 Forms
Additional classification ( cpv ): 22822000 Business forms
Additional classification ( cpv ): 34514700 Mobile platforms
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

5.1.3 Estimated duration

Other duration : Unknown

5.1.5 Value

Estimated value excluding VAT : 350 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

5.1.9 Selection criteria

Criterion :
Type : Other

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 02/12/2024 18:00 +01:00
Information about public opening :
Opening date : 03/12/2024 00:00 +01:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : Not yet known
Electronic invoicing : Allowed
Electronic ordering will be used : no
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Mediation organisation : The High Court of Ireland
Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Louth County Council_381
Organisation providing more information on the review procedures : The High Court of Ireland
Organisation receiving requests to participate : Louth County Council_381
Organisation processing tenders : Louth County Council_381
TED eSender : European Dynamics S.A.

8. Organisations

8.1 ORG-0001

Official name : Louth County Council_381
Registration number : 0478250R
Postal address : County Hall, Millennium Centre,
Town : Dundalk
Postcode : A91 KFW6
Country : Ireland
Telephone : +353429335457
Internet address : https://www.louthcoco.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation
Organisation providing more information on the review procedures
Mediation organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 0e6eb1d0-cf88-4a54-8312-946786ec39d8 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 25/10/2024 21:07 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00657947-2024
OJ S issue number : 211/2024
Publication date : 29/10/2024