Request for Tenders for the provision of an Out of Hours Call Handling Provider

Request for Tenders for the provision of an Out of Hours Call Handling Provider Request for Tenders for the provision of an Out of Hours Call Handling Provider

CPV: 64200000 Telecommunications services
Place of execution:
Request for Tenders for the provision of an Out of Hours Call Handling Provider
Awarding body:
Co-operative Housing Ireland
Award number:
CHI/0004/2025

1. Buyer

1.1 Buyer

Official name : Co-operative Housing Ireland
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Housing and community amenities

2. Procedure

2.1 Procedure

Title : Request for Tenders for the provision of an Out of Hours Call Handling Provider
Description : Request for Tenders for the provision of an Out of Hours Call Handling Provider
Procedure identifier : 07a8d8ba-59fe-4dd1-ac76-59888444234f
Previous notice : 086f83ac-cdf7-4554-b0b5-c0d2621ca861-01
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 64200000 Telecommunications services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 120 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Request for Tenders for the provision of an Out of Hours Call Handling Provider
Description : Request for Tenders for the provision of an Out of Hours Call Handling Provider
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 64200000 Telecommunications services
Options :
Description of the options : Provision of 3 x 1year extensions

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Start date : 19/03/2025
Duration end date : 18/03/2026

5.1.5 Value

Estimated value excluding VAT : 120 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
Information about previous notices :
Identifier of the previous notice : 56250-2025

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Quality
Name :
Description : 1. Service Delivery Approach and Methodology (50%) 2. Resource & Training (20%) Total Quality Assessment - 70%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 70
Criterion :
Type : Cost
Name :
Description : Price Assessment - 30%
Category of award threshold criterion : Weight (percentage, exact)
Award criterion number : 30
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : n/a

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Information about review deadlines : n/a
Organisation providing offline access to the procurement documents : Co-operative Housing Ireland -

6. Results

Value of all contracts awarded in this notice : 180 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Key Answering Systems Ltd
Tender :
Tender identifier : 000097293
Identifier of lot or group of lots : LOT-0001
Value of the tender : 180 000 Euro
The tender was ranked : yes
The tender is a variant : no
Subcontracting : No
Contract information :
Identifier of the contract : 417454
Date on which the winner was chosen : 05/03/2025
Date of the conclusion of the contract : 19/03/2025

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Tenders
Number of tenders or requests to participate received : 1

8. Organisations

8.1 ORG-0001

Official name : Co-operative Housing Ireland
Registration number : CHY 6522
Postal address : 11/12 Warrington Place D02 E221 Dublin 2 Ireland
Town : Dublin
Postcode : D02 E221
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 86 203 8290
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Key Answering Systems Ltd
Registration number : 346705
Postal address : 2G The Atrium, Blackpool Retail Park, Blackpool, Cork
Town : Cork
Postcode : T23T2VY
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 00353214824300
Internet address : www.aremaconnect.com
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 4b13e508-02b9-45bc-af54-ad5accba934e - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 25/03/2025 10:02 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00195765-2025
OJ S issue number : 60/2025
Publication date : 26/03/2025