Provision of Management services, Development services and Monitoring services of Pobal Telephony and Contact Centres, and associated support and services

Pobal seeks to establish a single party framework agreement with a suitably qualified tenderer for the support and enhancement of their Enterprise Telephony and Contact Centre infrastructure. The tenderer must be capable of supporting the existing infrastructure, facilitate the expansion of the present contact centre functionality, and also have proven …

CPV: 72212000 Programming services of application software, 72416000 Application service providers, 72421000 Internet or intranet client application development services, 72000000 IT services: consulting, software development, Internet and support, 72212100 Industry specific software development services
Place of execution:
Provision of Management services, Development services and Monitoring services of Pobal Telephony and Contact Centres, and associated support and services
Awarding body:
Pobal
Award number:
0

1. Buyer

1.1 Buyer

Official name : Pobal
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Provision of Management services, Development services and Monitoring services of Pobal Telephony and Contact Centres, and associated support and services
Description : Pobal seeks to establish a single party framework agreement with a suitably qualified tenderer for the support and enhancement of their Enterprise Telephony and Contact Centre infrastructure. The tenderer must be capable of supporting the existing infrastructure, facilitate the expansion of the present contact centre functionality, and also have proven capability to support Pobal with possible future enhancements such as AI technology. Pobal invite responses from suitably qualified tenderers to be appointed as their Enterprise Telephony and Contact Centre framework partner as per the specific requirements outlined below. (All Tender responses to be submitted in a zip file)
Procedure identifier : d76ac5f2-2e59-42cc-9159-6069df5c1759
Previous notice : 113bfb69-ed8c-4bcc-a06d-0fa46b0d3a93-01
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212000 Programming services of application software
Additional classification ( cpv ): 72416000 Application service providers
Additional classification ( cpv ): 72421000 Internet or intranet client application development services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72212100 Industry specific software development services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Maximum value of the framework agreement : 1 500 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Provision of Management services, Development services and Monitoring services of Pobal Telephony and Contact Centres, and associated support and services
Description : Pobal seeks to establish a single party framework agreement with a suitably qualified tenderer for the support and enhancement of their Enterprise Telephony and Contact Centre infrastructure. The tenderer must be capable of supporting the existing infrastructure, facilitate the expansion of the present contact centre functionality, and also have proven capability to support Pobal with possible future enhancements such as AI technology. Pobal invite responses from suitably qualified tenderers to be appointed as their Enterprise Telephony and Contact Centre framework partner as per the specific requirements outlined below. (All Tender responses to be submitted in a zip file)
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212000 Programming services of application software
Additional classification ( cpv ): 72416000 Application service providers
Additional classification ( cpv ): 72421000 Internet or intranet client application development services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72212100 Industry specific software development services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.5 Value

Estimated value excluding VAT : 1 500 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.10 Award criteria

Criterion :
Type : Cost
Name :
Description : Ultimate cost
Weight (percentage, exact) : 20
Criterion :
Type : Quality
Name :
Description : Delivery of Service 35%, Management and Auditing 15%, Contract management 10%, Added value and innovation 12.5%, Environmental 7.5%,
Weight (percentage, exact) : 80
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Pobal
TED eSender : European Dynamics S.A.

6. Results

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Evcom Consulting Limited T/A Evcoms
Tender :
Tender identifier : 000062967
Identifier of lot or group of lots : LOT-0001
Subcontracting : Not yet known
Contract information :
Identifier of the contract : 411640
Date of the conclusion of the contract : 03/10/2024
The contract is awarded within a framework agreement : no

8. Organisations

8.1 ORG-0001

Official name : Pobal
Registration number : Unknown
Postal address : Holbrook House, Holles Street, Dublin 2,
Town : Dublin
Postcode : D02 EY84
Country : Ireland
Telephone : 015117000
Internet address : https://www.pobal.ie/
Buyer profile : https://www.pobal.ie/
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Evcom Consulting Limited T/A Evcoms
Registration number : 613945
Postal address : Evcoms House
Town : Baltinglass
Postcode : W91 NN99
Country : Ireland
Telephone : 012119900
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 1f7c91fa-b7f8-4a3f-a909-741c9604769d - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 21/10/2024 15:03 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00642151-2024
OJ S issue number : 207/2024
Publication date : 23/10/2024