Provision of and on-going support of a Customer Relationship Management SaaS Solution

In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM) SaaS solution for the support of marketing, sales and operational activities. In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM) SaaS …

CPV: 79342300 Customer services, 72212445 Customer Relation Management software development services, 48445000 Customer Relation Management software package, 72000000 IT services: consulting, software development, Internet and support, 79342320 Customer-care services, 22822000 Business forms, 30211300 Computer platforms, 34514700 Mobile platforms, 48222000 Web server software package
Deadline:
Dec. 6, 2024, noon
Deadline type:
Submitting a bid
Place of execution:
Provision of and on-going support of a Customer Relationship Management SaaS Solution
Awarding body:
Irish Manufacturing Research CLG
Award number:
0

1. Buyer

1.1 Buyer

Official name : Irish Manufacturing Research CLG
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Provision of and on-going support of a Customer Relationship Management SaaS Solution
Description : In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM) SaaS solution for the support of marketing, sales and operational activities.
Procedure identifier : d892c976-8977-498f-946d-3b8501b54d33
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 22822000 Business forms
Additional classification ( cpv ): 30211300 Computer platforms
Additional classification ( cpv ): 34514700 Mobile platforms
Additional classification ( cpv ): 48222000 Web server software package

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 80 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 0

2.1.6 Grounds for exclusion

Purely national exclusion grounds :

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Provision of and on-going support of a Customer Relationship Management SaaS Solution
Description : In summary, the Services comprise: configuration, installation, hosting, on-going support and training of a secured Customer Relationship Management (CRM) SaaS solution for the support of marketing, sales and operational activities.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 79342320 Customer-care services
Additional classification ( cpv ): 22822000 Business forms
Additional classification ( cpv ): 30211300 Computer platforms
Additional classification ( cpv ): 34514700 Mobile platforms
Additional classification ( cpv ): 48222000 Web server software package

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Criterion :
Type : Other

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Allowed
Deadline for receipt of tenders : 06/12/2024 12:00 +00:00
Information about public opening :
Opening date : 06/12/2024 12:30 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : Not yet known
Electronic invoicing : Required
Electronic ordering will be used : no
Electronic payment will be used : no

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Irish Manufacturing Research CLG
Organisation receiving requests to participate : Irish Manufacturing Research CLG
Organisation processing tenders : Irish Manufacturing Research CLG
TED eSender : European Dynamics S.A.

8. Organisations

8.1 ORG-0001

Official name : Irish Manufacturing Research CLG
Registration number : 00000
Town : Dublin
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 00000
Buyer profile : HTTPS://imr.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : c144c7d8-bbb0-474b-8a35-2c59c050e7c2 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 12/11/2024 11:13 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00691671-2024
OJ S issue number : 221/2024
Publication date : 13/11/2024