Operation of the Europe Direct Contact Centre

Operation of a contact centre, which answers enquiries from citizens on behalf of the Commission. The Europe Direct Contact Centre has operated since 2001 with successive framework contracts. An online information session will be organised on 12 December 14h. For details, please check the communication tender opportunities page of the …

CPV: 75200000 Provision of services to the community, 98900000 Services provided by extra-territorial organisations and bodies
Place of execution:
Operation of the Europe Direct Contact Centre
Awarding body:
European Commission, DG COMM - Communication
Award number:
EC-COMM/2024/OP/0830-PIN

1. Buyer

1.1 Buyer

Official name : European Commission, DG COMM - Communication
Legal type of the buyer : EU institution, body or agency
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Operation of the Europe Direct Contact Centre
Description : Operation of a contact centre, which answers enquiries from citizens on behalf of the Commission. The Europe Direct Contact Centre has operated since 2001 with successive framework contracts. An online information session will be organised on 12 December 14h. For details, please check the communication tender opportunities page of the European Commission: https://commission.europa.eu/funding-tenders/find-calls-tender/tender-opportunities-department/tender-opportunities-communication_en#open-calls-for-tender
Internal identifier : EC-COMM/2024/OP/0830-PIN

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 75200000 Provision of services to the community

2.1.3 Value

Estimated value excluding VAT : 17 500 000 Euro

2.1.4 General information

Additional information : This prior information notice announces the intention of the contracting authority to publish a future call for tenders. No other information or documents are available at this stage. Interested economic operators are invited to subscribe at the link https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/opportunities/tender-details/29902a01-e3b0-4734-a5b6-6483ffbaeb2e-PIN in order to get notified when the contract notice and all the procurement documents, including the tender specifications, are published.
Legal basis :
Regulation (EU, Euratom) 2018/1046

3. Part

3.1 Part technical ID : PAR-0001

Title : Operation of the Europe Direct Contact Centre
Description : Operation of a contact centre, which answers enquiries from citizens on behalf of the Commission. The Europe Direct Contact Centre has operated since 2001 with successive framework contracts. An online information session will be organised on 12 December 14h. For details, please check the communication tender opportunities page of the European Commission: https://commission.europa.eu/funding-tenders/find-calls-tender/tender-opportunities-department/tender-opportunities-communication_en#open-calls-for-tender

3.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 75200000 Provision of services to the community
Additional classification ( cpv ): 98900000 Services provided by extra-territorial organisations and bodies

3.1.3 Duration

Duration : 60 Month

3.1.4 Value

Estimated value excluding VAT : 17 500 000 Euro

3.1.5 General information

Reserved participation :
The procurement is covered by the Government Procurement Agreement (GPA) : no

3.1.6 Procurement documents

3.1.8 Techniques

Framework agreement :
Framework agreement, without reopening of competition

3.1.9 Further information, mediation and review

Review organisation : Court of Justice of the European Union

8. Organisations

8.1 ORG-0001

Official name : European Commission, DG COMM - Communication
Registration number : COM
Department : COMM.B - Strategy & Corporate Communication
Postal address : Wetstraat 56
Town : Brussels
Postcode : B-1049
Country subdivision (NUTS) : Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad ( BE100 )
Country : Belgium
Telephone : +32 2 299 11 11
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : Court of Justice of the European Union
Registration number : CURIA
Postal address : Rue du Fort Niedergrünewald
Town : Luxembourg
Postcode : L-2925
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +352 4303-1
Internet address : http://curia.europa.eu
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Commission
Registration number : EUCOM
Postal address : Mondrian (CDMA), Rue du Champ de Mars 21
Town : Brussels
Postcode : B-1050
Country subdivision (NUTS) : Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad ( BE100 )
Country : Belgium
Telephone : +32 2 299 11 11
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : ba027f71-a63b-4996-be12-f8fee4b3dac2 - 01
Form type : Planning
Notice type : Prior information notice or a periodic indicative notice used only for information
Notice dispatch date : 28/11/2024 11:25 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00729395-2024
OJ S issue number : 233/2024
Publication date : 29/11/2024
Estimated date of publication of a contract notice within this procedure : 16/01/2025