Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency

Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency

CPV: 72253000 Helpdesk and support services, 72253100 Helpdesk services, 79342300 Customer services, 79342320 Customer-care services, 79510000 Telephone-answering services, 79511000 Telephone operator services, 79512000 Call centre
Place of execution:
Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency
Awarding body:
Servizz.gov Agency
Award number:
CT5096/2024

1. Buyer

1.1 Buyer

Official name : Servizz.gov Agency

2. Procedure

2.1 Procedure

Title : Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency
Description : Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency
Procedure identifier : 61b0dd41-4dad-4c61-89d1-2e8f50377883
Type of procedure : Negotiated without prior call for competition

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79510000 Telephone-answering services
Additional classification ( cpv ): 79511000 Telephone operator services
Additional classification ( cpv ): 79512000 Call centre
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 79342320 Customer-care services

2.1.2 Place of performance

Country subdivision (NUTS) : Malta ( MT001 )
Country : Malta

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency
Description : Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency
Internal identifier : CT5096/2024

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79510000 Telephone-answering services
Additional classification ( cpv ): 79511000 Telephone operator services
Additional classification ( cpv ): 79512000 Call centre
Additional classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 72253100 Helpdesk services
Additional classification ( cpv ): 79342300 Customer services
Additional classification ( cpv ): 79342320 Customer-care services

5.1.2 Place of performance

Country subdivision (NUTS) : Malta ( MT001 )
Country : Malta
Additional information :

5.1.4 Renewal

Maximum renewals : 0

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : Public Contracts Review Board
Organisation providing offline access to the procurement documents : Servizz.gov Agency
TED eSender : European Dynamics S.A.

6. Results

Value of all contracts awarded in this notice : 6 495 342,36 Euro
Direct award :
Justification for direct award : The contract can be provided only by a particular economic operator because of an absence of competition for technical reasons
Other justification : Regulation 154 (1) (b) (ii) of the Public Procurement Regulations S.L 601.03

6.1 Result lot ldentifier : LOT-0001

6.1.2 Information about winners

8. Organisations

8.1 ORG-0001

Official name : Servizz.gov Agency
Registration number : S.L.595.19
Department : Servizz.gov Agency
Postal address : Victoria Centre, Level 2, Valletta Road
Town : Mosta
Postcode : MST 9012
Country : Malta
Telephone : +356 23164100
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : Centrecom
Registration number : C38299
Department : Private company
Postal address : Unit F11, Level 2, Mosta Technopark
Town : Mosta
Postcode : MST3000
Country : Malta
Telephone : +356 23644000
Fax : +356 21251473
Roles of this organisation :
Tenderer

8.1 ORG-0003

Official name : Public Contracts Review Board
Registration number : TBD
Department : Ministry for Finance and Employment
Postal address : Notre Dame Ditch
Town : Floriana
Postcode : FRN 1601
Country : Malta
Telephone : +356 2139095
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : a307a19e-b2f0-4c80-b91a-26ab23ebb3a2 - 01
Form type : Direct award preannouncement
Notice type : Voluntary ex-ante transparency notice
Notice dispatch date : 23/01/2025 11:50 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00052270-2025
OJ S issue number : 17/2025
Publication date : 24/01/2025