Galway City Council - Digital Services and Customer Relationship Management Platform

The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and Knowledge Base. The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and …

CPV: 72212445 Customer Relation Management software development services, 72261000 Software support services, 72262000 Software development services, 72266000 Software consultancy services
Deadline:
March 3, 2025, noon
Deadline type:
Submitting a bid
Place of execution:
Galway City Council - Digital Services and Customer Relationship Management Platform
Awarding body:
Galway City Council
Award number:
0

1. Buyer

1.1 Buyer

Official name : Galway City Council
Legal type of the buyer : Body governed by public law, controlled by a local authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Galway City Council - Digital Services and Customer Relationship Management Platform
Description : The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and Knowledge Base.
Procedure identifier : 4cb456d3-6699-4ae1-8743-8404f6ff10e3
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72262000 Software development services

2.1.2 Place of performance

Country subdivision (NUTS) : A Coruña ( ES111 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 600 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.6 Grounds for exclusion

Purely national exclusion grounds :

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Galway City Council - Digital Services and Customer Relationship Management Platform
Description : The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and Knowledge Base.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 72261000 Software support services
Additional classification ( cpv ): 72266000 Software consultancy services
Additional classification ( cpv ): 72262000 Software development services

5.1.2 Place of performance

Country subdivision (NUTS) : A Coruña ( ES111 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Start date : 01/04/2025
Other duration : Unknown

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Criterion :
Type : Suitability to pursue the professional activity

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 03/03/2025 12:00 +00:00
Deadline until which the tender must remain valid : 180 Day
Information about public opening :
Opening date : 03/03/2025 12:30 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Electronic invoicing : Allowed
Electronic ordering will be used : yes
Electronic payment will be used : yes

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland -
Organisation providing offline access to the procurement documents : Galway City Council -
Organisation providing more information on the review procedures : Galway City Council -
Organisation receiving requests to participate : Galway City Council -
Organisation processing tenders : Galway City Council -

8. Organisations

8.1 ORG-0001

Official name : Galway City Council
Registration number : 0022193N
Postal address : Galway City Council
Town : Galway
Postcode : H91 X4K8
Country subdivision (NUTS) : A Coruña ( ES111 )
Country : Ireland
Telephone : 091536400
Buyer profile : www.etenders.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders
Organisation providing more information on the review procedures

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : 9ab84d54-3347-47a6-a8d6-3045fc3fb8e1 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 31/01/2025 15:44 +00:00
Languages in which this notice is officially available : English
Notice publication number : 00075064-2025
OJ S issue number : 24/2025
Publication date : 04/02/2025