Front Line Support Services

A framework agreement for Frontline customer support services in the mediums of call, message, email, letter and social media support and management for all services provided by ESB Ecars in the current market for Ireland, Northern Ireland and Great Britain. A framework agreement for Frontline customer support services in the …

CPV: 79512000 Call centre
Place of execution:
Front Line Support Services
Awarding body:
Electricity Supply Board ( ESB )
Award number:
1

1. Buyer

1.1 Buyer

Official name : Electricity Supply Board ( ESB )
Legal type of the buyer : Entity with special or exclusive rights
Activity of the contracting entity : Electricity-related activities

2. Procedure

2.1 Procedure

Title : Front Line Support Services
Description : A framework agreement for Frontline customer support services in the mediums of call, message, email, letter and social media support and management for all services provided by ESB Ecars in the current market for Ireland, Northern Ireland and Great Britain.
Procedure identifier : 478ed226-cae3-4675-9f34-dd417e8539d1
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79512000 Call centre

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Estimated value excluding VAT : 14 000 000 Euro
Maximum value of the framework agreement : 14 000 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/25/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Front Line Support Service
Description : A framework agreement for Frontline customer support services in the mediums of call, message, email, letter and social media support and management for all services provided by ESB Ecars in the current market for Ireland, Northern Ireland and Great Britain.
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79512000 Call centre

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes
Additional information : ABTRAN UNLIMITED COMPANY is the successful supplier for this tender

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing additional information about the procurement procedure : Electricity Supply Board ( ESB )
Organisation signing the contract : Electricity Supply Board ( ESB )
TED eSender : European Dynamics S.A.

6. Results

Approximate value of the framework agreements : 14 000 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : ABTRAN UNLIMITED COMPANY
Tender :
Tender identifier : ABTRAN UNLIMITED COMPANY RESPONSE 1
Identifier of lot or group of lots : LOT-0001
Value of the tender : 1 Euro
Subcontracting : No
Contract information :
Identifier of the contract : SSCON6332 ABTRAN UNLTD CPY
Date of the conclusion of the contract : 22/10/2024
The contract is awarded within a framework agreement : no
Organisation signing the contract : Electricity Supply Board ( ESB )

8. Organisations

8.1 ORG-0001

Official name : Electricity Supply Board ( ESB )
Registration number : 465172
Postal address : 27 Fitzwilliam Street Lower, Dublin
Town : Dublin
Postcode : D02 KT92
Country : Ireland
Telephone : 016765831
Internet address : https://www.esb.ie
Buyer profile : https://www.esb.ie
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation signing the contract

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

8.1 ORG-0004

Official name : ABTRAN UNLIMITED COMPANY
Registration number : 260018
Town : Cork
Postcode : Cork, Ireland
Country : Ireland
Email : N/ A@NA.COM
Telephone : 0000000
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

11. Notice information

11.1 Notice information

Notice identifier/version : 1a8bd18f-1797-4531-b45f-2528be807ea8 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 05/11/2024 14:47 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00678348-2024
OJ S issue number : 217/2024
Publication date : 07/11/2024