ENQEIR912 - IT Managed Service Helpdesk

EirGrid is the Transmission System Operator (TSO) and Market Operator (MO) in the wholesale trading system in Ireland. In addition, EirGrid manages the East West interconnector and is also developing the Celtic interconnector to France and has been granted a licence in respect of Offshore Transmission system operation. EirGrid maintains …

CPV: 72500000 Computer-related services, 72600000 Computer support and consultancy services, 72700000 Computer network services, 72222300 Information technology services
Deadline:
Dec. 16, 2024, noon
Deadline type:
Submitting a bid
Place of execution:
ENQEIR912 - IT Managed Service Helpdesk
Awarding body:
EirGrid plc
Award number:
1

1. Buyer

1.1 Buyer

Official name : EirGrid plc
Legal type of the buyer : Entity with special or exclusive rights
Activity of the contracting entity : Electricity-related activities

2. Procedure

2.1 Procedure

Title : ENQEIR912 - IT Managed Service Helpdesk
Description : EirGrid is the Transmission System Operator (TSO) and Market Operator (MO) in the wholesale trading system in Ireland. In addition, EirGrid manages the East West interconnector and is also developing the Celtic interconnector to France and has been granted a licence in respect of Offshore Transmission system operation. EirGrid maintains an extensive and complex range of enterprise Information Technology (IT) systems, including mission critical IT systems that operate critical national infrastructure. EirGrid are evaluating their operating model in relation to the provision of IT services to both EirGrid and SONI (a group company). Over time this service may be split out to reflect same. EirGrid has a requirement for a fully Managed IT Service Desk which will provide the services listed under the “Scope of Requirements” in the attached PQQ. As IT services are critical in supporting EirGrid’s vital business, the vision is that EirGrid will have access to IT Support Services which are compliant with EirGrid policies and industry best practise standards. The agreement is for 2 years with the option to extend annually for a further 6 years (8 years in total) the estimated value including the potential extension periods is €14,800,000.
Procedure identifier : 53fe20c3-9a39-493d-bcce-84aa7383b671
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72222300 Information technology services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Maximum value of the framework agreement : 14 800 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/25/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 0

5. Lot

5.1 Lot technical ID : LOT-0001

Title : ENQEIR912 - IT Managed Service Helpdesk
Description : EirGrid is the Transmission System Operator (TSO) and Market Operator (MO) in the wholesale trading system in Ireland. In addition, EirGrid manages the East West interconnector and is also developing the Celtic interconnector to France and has been granted a licence in respect of Offshore Transmission system operation. EirGrid maintains an extensive and complex range of enterprise Information Technology (IT) systems, including mission critical IT systems that operate critical national infrastructure. EirGrid are evaluating their operating model in relation to the provision of IT services to both EirGrid and SONI (a group company). Over time this service may be split out to reflect same. EirGrid has a requirement for a fully Managed IT Service Desk which will provide the services listed under the “Scope of Requirements” in the attached PQQ. As IT services are critical in supporting EirGrid’s vital business, the vision is that EirGrid will have access to IT Support Services which are compliant with EirGrid policies and industry best practise standards.
Internal identifier : 1

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72500000 Computer-related services
Additional classification ( cpv ): 72600000 Computer support and consultancy services
Additional classification ( cpv ): 72700000 Computer network services
Additional classification ( cpv ): 72222300 Information technology services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.4 Renewal

Maximum renewals : 6

5.1.5 Value

Estimated value excluding VAT : 14 800 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Criterion :
Type : Other

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 16/12/2024 12:00 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : Please refer to PQQ document
Financial arrangement : Please refer to PQQ document

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing additional information about the procurement procedure : EirGrid plc
Organisation providing offline access to the procurement documents : EirGrid plc
Organisation receiving requests to participate : EirGrid plc
Organisation processing tenders : EirGrid plc
TED eSender : European Dynamics S.A.

8. Organisations

8.1 ORG-0001

Official name : EirGrid plc
Registration number : 6358522H
Postal address : 160 Shelbourne Road, Ballsbridge
Town : Dublin
Postcode : Dublin 4
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 0000
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 86865cd4-6b80-4517-a9c4-dee83405858b - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 12/11/2024 15:34 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00692765-2024
OJ S issue number : 222/2024
Publication date : 14/11/2024