Contract for the Provision and Ongoing Support and Maintenance for a Customer Relationship Management SaaS

Provision of a single supplier contract for the implementation and ongoing management and support of a Customer Relationship Management cloud based Software as a Service. Provision of a single supplier contract for the implementation and ongoing management and support of a Customer Relationship Management cloud based Software as a Service.

CPV: 48400000 Business transaction and personal business software package, 48440000 Financial analysis and accounting software package, 48445000 Customer Relation Management software package
Deadline:
Feb. 7, 2025, noon
Deadline type:
Submitting a bid
Place of execution:
Contract for the Provision and Ongoing Support and Maintenance for a Customer Relationship Management SaaS
Awarding body:
Irish Manufacturing Research CLG
Award number:
0

1. Buyer

1.1 Buyer

Official name : Irish Manufacturing Research CLG
Legal type of the buyer : Organisation awarding a contract subsidised by a contracting authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Contract for the Provision and Ongoing Support and Maintenance for a Customer Relationship Management SaaS
Description : Provision of a single supplier contract for the implementation and ongoing management and support of a Customer Relationship Management cloud based Software as a Service.
Procedure identifier : db7d08c1-50cb-44d0-9b11-7eddd96c91b5
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Supplies
Main classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 48400000 Business transaction and personal business software package
Additional classification ( cpv ): 48440000 Financial analysis and accounting software package

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Estimated value excluding VAT : 80 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

2.1.6 Grounds for exclusion

Purely national exclusion grounds :

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Contract for the Provision and Ongoing Support and Maintenance for a Customer Relationship Management SaaS
Description : Provision of a single supplier contract for the implementation and ongoing management and support of a Customer Relationship Management cloud based Software as a Service.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Supplies
Main classification ( cpv ): 48445000 Customer Relation Management software package
Additional classification ( cpv ): 48400000 Business transaction and personal business software package
Additional classification ( cpv ): 48440000 Financial analysis and accounting software package

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.3 Estimated duration

Start date : 01/03/2025
Duration end date : 28/02/2029

5.1.5 Value

Estimated value excluding VAT : 80 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project fully or partially financed with EU Funds.
Information about European Union funds
EU funds programme : The framework programme for research and innovation (Horizon 2020) (2014/2020)
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Criterion :
Type : Technical and professional ability

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 07/02/2025 12:00 +00:00
Deadline until which the tender must remain valid : 6 Month
Information about public opening :
Opening date : 07/02/2025 12:30 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : Not yet known
Electronic invoicing : Required
Electronic ordering will be used : yes
Electronic payment will be used : yes
Information about review deadlines : .

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Irish Manufacturing Research CLG
Organisation receiving requests to participate : Irish Manufacturing Research CLG
Organisation processing tenders : Irish Manufacturing Research CLG
TED eSender : European Dynamics S.A.

8. Organisations

8.1 ORG-0001

Official name : Irish Manufacturing Research CLG
Registration number : 000000
Town : Dublin
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 00000000000000
Buyer profile : www.imr.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : a2424218-8986-4221-9be9-0062785e12c5 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 14/01/2025 17:53 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00029324-2025
OJ S issue number : 11/2025
Publication date : 16/01/2025