Chatbot

The objective of the procurement is to enter into a contract for chatbots. DFØ needs a virtual assistant who can help end-users of our services with questions and challenges regarding our services and self-service systems. DFØ does not want a manual chat system without artificial intelligence. The objective of the …

CPV: 72000000 IT services: consulting, software development, Internet and support, 48000000 Software package and information systems, 48510000 Communication software package, 72200000 Software programming and consultancy services, 72210000 Programming services of packaged software products, 72211000 Programming services of systems and user software, 72212500 Communication and multimedia software development services, 72212510 Communication software development services, 72400000 Internet services
Place of execution:
Chatbot
Awarding body:
Direktoratet for forvaltning og økonomistyring (DFØ)
Award number:
23/721

1. Buyer

1.1 Buyer

Official name : Direktoratet for forvaltning og økonomistyring (DFØ)
Legal type of the buyer : Body governed by public law, controlled by a central government authority
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : Chatbot
Description : The objective of the procurement is to enter into a contract for chatbots. DFØ needs a virtual assistant who can help end-users of our services with questions and challenges regarding our services and self-service systems. DFØ does not want a manual chat system without artificial intelligence.
Procedure identifier : 3c33e73f-09a8-42c9-91e0-1cf4ae167e19
Previous notice : 1be20eae-746c-4135-94f5-f72f0125da43-01
Internal identifier : 23/721
Type of procedure : Open
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Additional nature of the contract : Supplies
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48510000 Communication software package
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72211000 Programming services of systems and user software
Additional classification ( cpv ): 72212500 Communication and multimedia software development services
Additional classification ( cpv ): 72212510 Communication software development services
Additional classification ( cpv ): 72400000 Internet services

2.1.2 Place of performance

Country : Norway
Anywhere in the given country
Additional information : The objective of the procurement is to enter into a contract for chatbots. DFØ needs a virtual assistant who can help end-users of our services with questions and challenges regarding our services and self-service systems.

2.1.3 Value

Estimated value excluding VAT : 4 500 000 Norwegian krone

2.1.4 General information

Call for competition is terminated
Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0000

Title : Chatbot
Description : The objective of the procurement is to enter into a contract for chatbots. DFØ needs a virtual assistant who can help end-users of our services with questions and challenges regarding our services and self-service systems. DFØ does not want a manual chat system without artificial intelligence.
Internal identifier : 23/721

5.1.1 Purpose

Main nature of the contract : Services
Additional nature of the contract : Supplies
Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 48000000 Software package and information systems
Additional classification ( cpv ): 48510000 Communication software package
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72210000 Programming services of packaged software products
Additional classification ( cpv ): 72211000 Programming services of systems and user software
Additional classification ( cpv ): 72212500 Communication and multimedia software development services
Additional classification ( cpv ): 72212510 Communication software development services
Additional classification ( cpv ): 72400000 Internet services

5.1.2 Place of performance

Country : Norway
Anywhere in the given country
Additional information : The objective of the procurement is to enter into a contract for chatbots. DFØ needs a virtual assistant who can help end-users of our services with questions and challenges regarding our services and self-service systems.

5.1.3 Estimated duration

Duration : 2 Year

5.1.4 Renewal

Maximum renewals : 2
The buyer reserves the right for additional purchases from the contractor, as described here : The contract will be valid for 2 years, with an option for 1+1 year extension.

5.1.5 Value

Estimated value excluding VAT : 4 500 000 Norwegian krone

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.10 Award criteria

Criterion :
Type : Price
Name : Price
Description : Price Under this criteria: 1. Establishment cost 2. Delivery 3. Implementation Costs Documentation requirement: Complete annex 2 Price Form, c.f. the Public Procurement Standard Terms and Conditions (SSA- L Annex 6).
Weight (points, exact) : 30
Criterion :
Type : Quality
Name : Quality
Description : 1. Design, user friendliness and whole (maximum deduction NOK 2,597,222) 2. Technical requirements (maximum deduction NOK 5,805,556) 3. Functional requirements (maximum deduction NOK 4,430,556) Documentation requirement: Completed Annex 1 the Contracting Authority ́s requirement specifications, cf. SSA-L Annex 2. The requirements and criteria complied with the procurement regulations § 7-9 shall aim at reducing the procurement ́s total climate footprint or environmental impact, cf. the procurement regulations § 7-9 (1). The main rule in the procurement regulations § 7-9 (2) is that the contracting authority shall emphasise climate and environmental considerations with a minimum of thirty percent. Exceptions from the obligation to set environmental requirements or criteria exist if the procurement has, in its nature, a climate footprint and an environmental impact that is immaterial and this is justified in the procurement documents, cf. the procurement regulations § 7-9 (5). The contracting authority would like covered by chatbots is primarily a service procurement, where artificial intelligence should help respond to requests over the internet. The work does not include travel activities and no use of paper or other consumables. A direct climate footprint as a result of the procurement is therefore expected to be of a modest character. However, if sub-supplier chains take into consideration, we can see that possible climate footprint and environmental impact may arise for the operation of the data centres connected to the digital chatbot systems. The tenderer ́s influence over this energy consumption and the possible environmental impact is, however, very limited and aimlessly for the contracting authority to emphasise or set requirements in the requirement specifications of the above in this procurement. Based on this, the procurement of a chatbot is, in its nature, considered to have immaterial climate footprint and environmental impact, and therefore falls under the exception rule in PPR § 7-9 (5).
Weight (points, exact) : 70
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Mediation organisation : Oslo tingrett
Review organisation : Oslo tingrett
Organisation providing information concerning the general regulatory framework for taxes applicable in the place where the contract is to be performed : Oslo tingrett
Organisation providing information concerning the general regulatory framework for environmental protection applicable in the place where the contract is to be performed : Oslo tingrett
Organisation providing information concerning the general regulatory framework for employment protection and working conditions applicable in the place where the contract is to be performed : Oslo tingrett
Organisation providing additional information about the procurement procedure : Direktoratet for forvaltning og økonomistyring (DFØ)
Organisation providing offline access to the procurement documents : Direktoratet for forvaltning og økonomistyring (DFØ)
Organisation providing more information on the review procedures : Direktoratet for forvaltning og økonomistyring (DFØ)
Organisation whose budget is used to pay for the contract : Direktoratet for forvaltning og økonomistyring (DFØ)
Organisation executing the payment : Direktoratet for forvaltning og økonomistyring (DFØ)

6. Results

Value of all contracts awarded in this notice : 1 350 000 Norwegian krone

6.1 Result lot ldentifier : LOT-0000

At least one winner was chosen.

6.1.2 Information about winners

Winner :
Official name : Sem & Stenersen Prokom AS
Tender :
Tender identifier : Chatbot - Sem & Stenersen Prokom AS
Identifier of lot or group of lots : LOT-0000
Subcontracting value is known : no
Subcontracting percentage is known : no
Contract information :
Identifier of the contract : Chatbot - Sem & Stenersen Prokom AS
The contract is awarded within a framework agreement : no
Winner :
Official name : Kindly AS
Tender :
Tender identifier : Chatbot - Kindly AS
Identifier of lot or group of lots : LOT-0000
Subcontracting value is known : no
Subcontracting percentage is known : no
Contract information :
Identifier of the contract : Chatbot - Kindly AS
The contract is awarded within a framework agreement : no
Winner :
Official name : Bouvet Norge AS
Tender :
Tender identifier : Chatbot - Bouvet Norge AS
Identifier of lot or group of lots : LOT-0000
Subcontracting value is known : no
Subcontracting percentage is known : no
Contract information :
Identifier of the contract : Chatbot - Bouvet Norge AS
The contract is awarded within a framework agreement : no

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Requests to participate
Number of tenders or requests to participate received : 7
Range of tenders :
Value of the lowest admissible tender : 323 400 Norwegian krone
Value of the highest admissible tender : 4 338 275 Norwegian krone

8. Organisations

8.1 ORG-0001

Official name : Direktoratet for forvaltning og økonomistyring (DFØ)
Registration number : 986252932
Postal address : Postboks 7154
Town : Oslo
Postcode : 0130
Country : Norway
Contact point : Lene Henriksen
Telephone : +47 48076789
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation providing more information on the review procedures
Organisation whose budget is used to pay for the contract
Organisation executing the payment

8.1 ORG-0002

Official name : Oslo tingrett
Registration number : 926 725 939
Town : Oslo
Postcode : 0125
Country : Norway
Telephone : +47 22035200
Roles of this organisation :
Review organisation
Mediation organisation
Organisation providing information concerning the general regulatory framework for taxes applicable in the place where the contract is to be performed
Organisation providing information concerning the general regulatory framework for environmental protection applicable in the place where the contract is to be performed
Organisation providing information concerning the general regulatory framework for employment protection and working conditions applicable in the place where the contract is to be performed

8.1 ORG-0003

Official name : Sem & Stenersen Prokom AS
Registration number : 953675358
Postal address : Karl Johansgt 37B
Town : Oslo
Postcode : 0162
Country : Norway
Telephone : +47 91721331
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000

8.1 ORG-0004

Official name : Kindly AS
Registration number : 817617492
Postal address : Trondheimsveien 2
Town : Oslo
Postcode : 0560
Country : Norway
Telephone : +47 41488127
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000

8.1 ORG-0005

Official name : Bouvet Norge AS
Registration number : 996756246
Postal address : Laberget 28,4020 Stavanger
Town : Stavanger
Postcode : 4020
Country : Norway
Telephone : +47 91356797
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0000

11. Notice information

11.1 Notice information

Notice identifier/version : e6802c30-e549-4136-a976-2fa305e67b6a - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 22/10/2024 10:30 +00:00
Notice dispatch date (eSender) : 22/10/2024 11:00 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00641773-2024
OJ S issue number : 207/2024
Publication date : 23/10/2024