Call Centre Services

Single Party Framework for Call Centre Services for Bus Eireann Schools and Expressway Single Party Framework for Call Centre Services for Bus Eireann Schools and Expressway

CPV: 79512000 Call centre, 79510000 Telephone-answering services, 79511000 Telephone operator services
Deadline:
Dec. 16, 2024, noon
Deadline type:
Submitting a bid
Place of execution:
Call Centre Services
Awarding body:
Bus Eireann/Irish Bus
Award number:
be/se/15/11/24

1. Buyer

1.1 Buyer

Official name : Bus Eireann/Irish Bus
Legal type of the buyer : Organisation awarding a contract subsidised by a central government authority
Activity of the contracting authority : General public services
Activity of the contracting entity : Urban railway, tramway, trolleybus or bus services

2. Procedure

2.1 Procedure

Title : Call Centre Services
Description : Single Party Framework for Call Centre Services for Bus Eireann Schools and Expressway
Procedure identifier : 28286b63-31ec-4aef-bb1e-d2e6cd74d64c
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79512000 Call centre
Additional classification ( cpv ): 79510000 Telephone-answering services
Additional classification ( cpv ): 79511000 Telephone operator services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland

2.1.3 Value

Maximum value of the framework agreement : 2 500 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/25/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 0

5. Lot

5.1 Lot technical ID : LOT-0001

Title : Call Centre Services
Description : Single Party Framework for Call Centre Services for Bus Eireann Schools and Expressway
Internal identifier : be/se/15/11/24

5.1.1 Purpose

Main nature of the contract : Services
Additional nature of the contract : Supplies
Main classification ( cpv ): 79512000 Call centre
Additional classification ( cpv ): 79510000 Telephone-answering services
Additional classification ( cpv ): 79511000 Telephone operator services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.4 Renewal

Maximum renewals : 2

5.1.5 Value

Estimated value excluding VAT : 2 500 000 Euro

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Criterion :
Type : Other

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English
Address of the procurement documents : https://buseireann.cso.coupahost.com

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 16/12/2024 12:00 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : As per documentation
Financial arrangement : As per documentation

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing additional information about the procurement procedure : Bus Eireann/Irish Bus
Organisation providing offline access to the procurement documents : Bus Eireann/Irish Bus
Organisation receiving requests to participate : Bus Eireann/Irish Bus
Organisation processing tenders : Bus Eireann/Irish Bus
TED eSender : European Dynamics S.A.

8. Organisations

8.1 ORG-0001

Official name : Bus Eireann/Irish Bus
Registration number : 2024901000
Postal address : 21 Phibsboro Road, Dublin 7
Town : Dublin
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 170 334 12
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 3c067156-ca20-4a0b-81c7-abde1dc7fcbc - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 15/11/2024 07:42 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00700841-2024
OJ S issue number : 224/2024
Publication date : 18/11/2024