2433 - Communications Platform as a Service (CPaaS)

An Post is seeking a partner to deliver a Communications Platform as a Service (CPaaS). This platform will enable bi-directional communications with An Post’s customers worldwide, utilising various technologies to provide updates on mail delivery status, facilitate secure banking transactions, and engage with An Post’s customers regarding all of the …

CPV: 64212100 Short Message Service (SMS) services, 64200000 Telecommunications services, 64212000 Mobile-telephone services, 64212200 Enhanced Messaging Service (EMS) services, 64216000 Electronic message and information services, 64216100 Electronic message services, 64216120 Electronic mail services, 64212300 Multimedia Message Service (MMS) services, 64216200 Electronic information services
Deadline:
Jan. 7, 2025, noon
Deadline type:
Submitting a bid
Place of execution:
2433 - Communications Platform as a Service (CPaaS)
Awarding body:
An Post_391
Award number:
0

1. Buyer

1.1 Buyer

Official name : An Post_391
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services
Activity of the contracting entity : Postal services

2. Procedure

2.1 Procedure

Title : 2433 - Communications Platform as a Service (CPaaS)
Description : An Post is seeking a partner to deliver a Communications Platform as a Service (CPaaS). This platform will enable bi-directional communications with An Post’s customers worldwide, utilising various technologies to provide updates on mail delivery status, facilitate secure banking transactions, and engage with An Post’s customers regarding all of the services. An Post requires the ability to communicate with both internal and external customers digitally, including but not limited to messaging services currently in use and listed in the specification. The Contract, the subject of this competition is a Contract for five (5) years with an option for one or more extensions by up to three (3) years, at AN POST’s discretion, up to a maximum duration of eight (8) years subject to the terms and conditions of the Contract.
Procedure identifier : 78cf0651-addd-4422-990f-2bda24fcf250
Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated : no
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 64212100 Short Message Service (SMS) services
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 64212000 Mobile-telephone services
Additional classification ( cpv ): 64212200 Enhanced Messaging Service (EMS) services
Additional classification ( cpv ): 64216000 Electronic message and information services
Additional classification ( cpv ): 64216100 Electronic message services
Additional classification ( cpv ): 64216120 Electronic mail services
Additional classification ( cpv ): 64212300 Multimedia Message Service (MMS) services
Additional classification ( cpv ): 64216200 Electronic information services

2.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information : N/A

2.1.4 General information

Legal basis :
Directive 2014/25/EU

2.1.5 Terms of procurement

Terms of submission :
Maximum number of lots for which one tenderer can submit tenders : 0

5. Lot

5.1 Lot technical ID : LOT-0001

Title : 2433 - Communications Platform as a Service (CPaaS)
Description : An Post is seeking a partner to deliver a Communications Platform as a Service (CPaaS). This platform will enable bi-directional communications with An Post’s customers worldwide, utilising various technologies to provide updates on mail delivery status, facilitate secure banking transactions, and engage with An Post’s customers regarding all of the services. An Post requires the ability to communicate with both internal and external customers digitally, including but not limited to messaging services currently in use and listed in the specification. The Contract, the subject of this competition is a Contract for five (5) years with an option for one or more extensions by up to three (3) years, at AN POST’s discretion, up to a maximum duration of eight (8) years subject to the terms and conditions of the Contract.
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 64212100 Short Message Service (SMS) services
Additional classification ( cpv ): 64200000 Telecommunications services
Additional classification ( cpv ): 64212000 Mobile-telephone services
Additional classification ( cpv ): 64212200 Enhanced Messaging Service (EMS) services
Additional classification ( cpv ): 64216000 Electronic message and information services
Additional classification ( cpv ): 64216100 Electronic message services
Additional classification ( cpv ): 64216120 Electronic mail services
Additional classification ( cpv ): 64212300 Multimedia Message Service (MMS) services
Additional classification ( cpv ): 64216200 Electronic information services

5.1.2 Place of performance

Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Additional information :

5.1.3 Estimated duration

Other duration : Unknown

5.1.4 Renewal

Maximum renewals : 3

5.1.6 General information

Reserved participation : Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement

5.1.9 Selection criteria

Criterion :
Type : Technical and professional ability

5.1.11 Procurement documents

Languages in which the procurement documents are officially available : English
Languages in which the procurement documents (or their parts) are unofficially available : English

5.1.12 Terms of procurement

Terms of submission :
Electronic submission : Required
Languages in which tenders or requests to participate may be submitted : English
Electronic catalogue : Not allowed
Tenderers may submit more than one tender : Not allowed
Deadline for receipt of tenders : 07/01/2025 12:00 +00:00
Terms of contract :
The execution of the contract must be performed within the framework of sheltered employment programmes : No
Conditions relating to the performance of the contract : N/A
Financial arrangement : N/A

5.1.15 Techniques

Framework agreement :
No framework agreement
Information about the dynamic purchasing system :
No dynamic purchase system
Electronic auction : no

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing additional information about the procurement procedure : An Post_391
Organisation providing offline access to the procurement documents : An Post_391
Organisation receiving requests to participate : An Post_391
Organisation processing tenders : An Post_391
TED eSender : European Dynamics S.A.

8. Organisations

8.1 ORG-0001

Official name : An Post_391
Registration number : 98788
Postal address : General Post Office
Town : Dublin 1
Postcode : D01 F5P2
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 7057000
Internet address : https://www.anpost.com
Buyer profile : https://www.anpost.com
Roles of this organisation :
Buyer
Organisation providing additional information about the procurement procedure
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 7edfdf0d-0cf8-474f-99b8-e816b8f7a940 - 01
Form type : Competition
Notice type : Contract or concession notice – standard regime
Notice dispatch date : 20/11/2024 10:54 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00712276-2024
OJ S issue number : 227/2024
Publication date : 21/11/2024