24/036 - Single Party Framework for the provision of Service Desk and Deskside Support Services

1. 24/7 IT Service Desk utilising ITIL processes 2. IT Deskside Support at the two main campus sites (Dublin and Cork) 3. Backup and Media Management 4. Microsoft 365 Level 3 support 5. Additional day rate support as required 1. 24/7 IT Service Desk utilising ITIL processes 2. IT Deskside …

CPV: 72253000 Helpdesk and support services, 50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment, 50312000 Maintenance and repair of computer equipment, 50312600 Maintenance and repair of information technology equipment, 50324200 Preventive maintenance services, 51600000 Installation services of computers and office equipment, 51611100 Hardware installation services
Place of execution:
24/036 - Single Party Framework for the provision of Service Desk and Deskside Support Services
Awarding body:
Gas Networks Ireland
Award number:

1. Buyer

1.1 Buyer

Official name : Gas Networks Ireland
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : General public services
Activity of the contracting entity : Production, transport or distribution of gas or heat

2. Procedure

2.1 Procedure

Title : 24/036 - Single Party Framework for the provision of Service Desk and Deskside Support Services
Description : 1. 24/7 IT Service Desk utilising ITIL processes 2. IT Deskside Support at the two main campus sites (Dublin and Cork) 3. Backup and Media Management 4. Microsoft 365 Level 3 support 5. Additional day rate support as required

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253000 Helpdesk and support services
Additional classification ( cpv ): 50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
Additional classification ( cpv ): 50312000 Maintenance and repair of computer equipment
Additional classification ( cpv ): 50312600 Maintenance and repair of information technology equipment
Additional classification ( cpv ): 50324200 Preventive maintenance services
Additional classification ( cpv ): 51600000 Installation services of computers and office equipment
Additional classification ( cpv ): 51611100 Hardware installation services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.4 General information

Legal basis :
Directive 2014/25/EU

3. Part

3.1 Part technical ID : PAR-0001

Title : 24/036 - Single Party Framework for the provision of Service Desk and Deskside Support Services
Description : 1. 24/7 IT Service Desk utilising ITIL processes 2. IT Deskside Support at the two main campus sites (Dublin and Cork) 3. Backup and Media Management 4. Microsoft 365 Level 3 support 5. Additional day rate support as required

3.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72253000 Helpdesk and support services

3.1.2 Place of performance

Country : Ireland
Anywhere in the given country

3.1.5 General information

Reserved participation :
Additional information : Respondents are required to submit their details and business development materials via the eTenders messaging facility. All submissions must be received no later than 12:00hrs (local time) on Monday 04th November 2024

3.1.9 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : Gas Networks Ireland
Organisation receiving requests to participate : Gas Networks Ireland
Organisation processing tenders : Gas Networks Ireland

8. Organisations

8.1 ORG-0001

Official name : Gas Networks Ireland
Registration number : 555744
Postal address : Gasworks Road
Town : Cork
Postcode : T12RX96
Country : Ireland
Telephone : +353 0000000
Internet address : https://www.gasnetworks.ie
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents
Organisation receiving requests to participate
Organisation processing tenders

8.1 ORG-0002

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 992b5709-8c26-4de3-ae9e-e30bed7ab448 - 01
Form type : Planning
Notice type : Prior information notice or a periodic indicative notice used only for information
Notice dispatch date : 21/10/2024 12:02 +01:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00639547-2024
OJ S issue number : 206/2024
Publication date : 22/10/2024
Estimated date of publication of a contract notice within this procedure : 22/11/2024