PQQ for the Provision, Implementation and Support of a Company-wide Integrated CRM Solution for Seamless Collaboration across Alzheimer Society of Ireland and Related Services

Pre-Qualification Questionnaire (PQQ) for a Single-Operator Framework Agreement for the Provision, Implementation and Support of a Company-wide Integrated CRM Solution for Seamless Collaboration across Alzheimer Society of Ireland and Related Services Pre-Qualification Questionnaire (PQQ) for a Single-Operator Framework Agreement for the Provision, Implementation and Support of a Company-wide Integrated CRM …

CPV: 72000000 IT-Dienste: Beratung, Software-Entwicklung, Internet und Hilfestellung, 72200000 Softwareprogrammierung und -beratung, 72212218 Entwicklung von Lizenzmanagementsoftware, 72212445 Entwicklung von Software für das Kundenbeziehungsmanagement (CRM), 72212450 Entwicklung von Zeiterfassungs- und Personalverwaltungssoftware, 72230000 Entwicklung von kundenspezifischer Software
Ausführungsort:
PQQ for the Provision, Implementation and Support of a Company-wide Integrated CRM Solution for Seamless Collaboration across Alzheimer Society of Ireland and Related Services
Vergabestelle:
The Alzheimer Society of Ireland
Vergabenummer:
0

1. Buyer

1.1 Buyer

Official name : The Alzheimer Society of Ireland
Legal type of the buyer : Body governed by public law
Activity of the contracting authority : Health

2. Procedure

2.1 Procedure

Title : PQQ for the Provision, Implementation and Support of a Company-wide Integrated CRM Solution for Seamless Collaboration across Alzheimer Society of Ireland and Related Services
Description : Pre-Qualification Questionnaire (PQQ) for a Single-Operator Framework Agreement for the Provision, Implementation and Support of a Company-wide Integrated CRM Solution for Seamless Collaboration across Alzheimer Society of Ireland and Related Services
Procedure identifier : d25339ae-419a-4991-a388-c9f87b0ddb9c
Previous notice : af739a91-6208-46d2-8403-301ee758b5f2-01
Type of procedure : Competitive dialogue
Justification for the accelerated procedure :
Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72230000 Custom software development services
Additional classification ( cpv ): 72212218 License management software development services
Additional classification ( cpv ): 72212450 Time accounting or human resources software development services

2.1.2 Place of performance

Country : Ireland
Anywhere in the given country

2.1.3 Value

Maximum value of the framework agreement : 2 500 000 Euro

2.1.4 General information

Legal basis :
Directive 2014/24/EU

5. Lot

5.1 Lot technical ID : LOT-0001

Title : PQQ for the Provision, Implementation and Support of a Company-wide Integrated CRM Solution for Seamless Collaboration across Alzheimer Society of Ireland and Related Services
Description : Pre-Qualification Questionnaire (PQQ) for a Single-Operator Framework Agreement for the Provision, Implementation and Support of a Company-wide Integrated CRM Solution for Seamless Collaboration across Alzheimer Society of Ireland and Related Services
Internal identifier : 0

5.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 72212445 Customer Relation Management software development services
Additional classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support
Additional classification ( cpv ): 72200000 Software programming and consultancy services
Additional classification ( cpv ): 72230000 Custom software development services
Additional classification ( cpv ): 72212218 License management software development services
Additional classification ( cpv ): 72212450 Time accounting or human resources software development services

5.1.2 Place of performance

Country : Ireland
Anywhere in the given country
Additional information :

5.1.5 Value

Estimated value excluding VAT : 2 500 000 Euro

5.1.6 General information

Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA) : yes

5.1.7 Strategic procurement

Aim of strategic procurement : No strategic procurement
Approach to reducing environmental impacts : Other

5.1.10 Award criteria

Criterion :
Type : Quality
Name :
Description : Quality @ 75%
Weight (percentage, exact) : 75
Criterion :
Type : Cost
Name :
Description : Cost @ 25%
Weight (percentage, exact) : 25
Description of the method to be used if weighting cannot be expressed by criteria :
Justification for not indicating the weighting of the award criteria :

5.1.12 Terms of procurement

Information about review deadlines : As outlined in tender documentation.

5.1.15 Techniques

Framework agreement :
Framework agreement, without reopening of competition
Information about the dynamic purchasing system :
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation : The High Court of Ireland
Organisation providing offline access to the procurement documents : The Alzheimer Society of Ireland
TED eSender : European Dynamics S.A.

6. Results

Maximum value of the framework agreements in this procedure : 2 500 000 Euro

6.1 Result lot ldentifier : LOT-0001

At least one winner was chosen.
Framework agreement :
Maximum value of the framework agreement : 2 500 000 Euro

6.1.2 Information about winners

Winner :
Official name : BDO Eaton Square Ltd
Tender :
Tender identifier : 000071684
Identifier of lot or group of lots : LOT-0001
Subcontracting : No
Contract information :
Identifier of the contract : 415002
Date on which the winner was chosen : 15/10/2024
Date of the conclusion of the contract : 01/01/2025
The contract is awarded within a framework agreement : no

6.1.4 Statistical information

Received tenders or requests to participate :
Type of received submissions : Requests to participate
Number of tenders or requests to participate received : 9

8. Organisations

8.1 ORG-0001

Official name : The Alzheimer Society of Ireland
Registration number : 4740416U
Town : Blackrock
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 0858723725
Roles of this organisation :
Buyer
Organisation providing offline access to the procurement documents

8.1 ORG-0002

Official name : BDO Eaton Square Ltd
Registration number : 571831
Postal address : Block 3, Miesian Plaza, 50-58 Baggot Street Lower
Town : Dublin
Postcode : D02 Y754
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : 014700000
Internet address : www.bdoeatonsquare.ie
Roles of this organisation :
Tenderer
Winner of these lots : LOT-0001

8.1 ORG-0003

Official name : The High Court of Ireland
Registration number : The High Court of Ireland
Department : The High Court of Ireland
Postal address : Four Courts, Inns Quay, Dublin 7
Town : Dublin
Postcode : D07 WDX8
Country subdivision (NUTS) : Dublin ( IE061 )
Country : Ireland
Telephone : +353 1 8886000
Roles of this organisation :
Review organisation

8.1 ORG-0004

Official name : European Dynamics S.A.
Registration number : 002024901000
Department : European Dynamics S.A.
Town : Athens
Postcode : 15125
Country subdivision (NUTS) : Βόρειος Τομέας Αθηνών ( EL301 )
Country : Greece
Telephone : +30 2108094500
Roles of this organisation :
TED eSender

11. Notice information

11.1 Notice information

Notice identifier/version : 751ee0d6-7773-4a2a-8e8e-789b88d545e9 - 01
Form type : Result
Notice type : Contract or concession award notice – standard regime
Notice dispatch date : 09/01/2025 12:23 +00:00
Languages in which this notice is officially available : English

11.2 Publication information

Notice publication number : 00014777-2025
OJ S issue number : 7/2025
Publication date : 10/01/2025