CUSTOMER CONTACT CENTRE AND INTERACTION MANAGEMENT INCLUDING MARKETING CAMPAIGNS

The European Union Intellectual Property Office is planning to launch a procurement procedure to set up framework contract(s) for the provision of services for the Customer Contact Centre and Interactions Management including marketing campaigns for front and back offices. The European Union Intellectual Property Office is planning to launch a …

CPV: 79510000 Telefonauftragsdienste
Ausführungsort:
CUSTOMER CONTACT CENTRE AND INTERACTION MANAGEMENT INCLUDING MARKETING CAMPAIGNS
Vergabestelle:
European Union Intellectual Property Office
Vergabenummer:
EUIPO/2025/OP/0002-PIN

1. Buyer

1.1 Buyer

Official name : European Union Intellectual Property Office
Legal type of the buyer : EU institution, body or agency
Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : CUSTOMER CONTACT CENTRE AND INTERACTION MANAGEMENT INCLUDING MARKETING CAMPAIGNS
Description : The European Union Intellectual Property Office is planning to launch a procurement procedure to set up framework contract(s) for the provision of services for the Customer Contact Centre and Interactions Management including marketing campaigns for front and back offices.
Internal identifier : EUIPO/2025/OP/0002-PIN

2.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79510000 Telephone-answering services

2.1.3 Value

Estimated value excluding VAT : 10 000 000 Euro

2.1.4 General information

Additional information : This prior information notice announces the intention of the contracting authority to publish a future call for tenders. No other information or documents are available at this stage. Interested economic operators are invited to subscribe at the link https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/opportunities/tender-details/c76703fb-862f-4172-808c-819fcb5bc4ba-PIN in order to get notified when the contract notice and all the procurement documents, including the tender specifications, are published.
Legal basis :
Regulation (EU, Euratom) 2018/1046

3. Part

3.1 Part technical ID : PAR-0001

Title : CUSTOMER CONTACT CENTRE AND INTERACTION MANAGEMENT INCLUDING MARKETING CAMPAIGNS
Description : The European Union Intellectual Property Office is planning to launch a procurement procedure to set up framework contract(s) for the provision of services for the Customer Contact Centre and Interactions Management including marketing campaigns for front and back offices.

3.1.1 Purpose

Main nature of the contract : Services
Main classification ( cpv ): 79510000 Telephone-answering services

3.1.3 Duration

Duration : 48 Month

3.1.4 Value

Estimated value excluding VAT : 10 000 000 Euro

3.1.5 General information

The procurement is covered by the Government Procurement Agreement (GPA) : no

3.1.6 Procurement documents

3.1.8 Techniques

Framework agreement :
Framework agreement, without reopening of competition

3.1.9 Further information, mediation and review

Review organisation : Court of Justice of the European Union -

8. Organisations

8.1 ORG-0001

Official name : European Union Intellectual Property Office
Registration number : OAMI
Department : Customer
Postal address : Avenida de Europa 4
Town : Alicante
Postcode : E-03008
Country subdivision (NUTS) : Alicante / Alacant ( ES521 )
Country : Spain
Telephone : +34 96 513 91 00
Roles of this organisation :
Buyer

8.1 ORG-0002

Official name : Court of Justice of the European Union
Registration number : CURIA
Postal address : Rue du Fort Niedergrünewald
Town : Luxembourg
Postcode : L-2925
Country subdivision (NUTS) : Luxembourg ( LU000 )
Country : Luxembourg
Telephone : +352 4303-1
Internet address : http://curia.europa.eu
Roles of this organisation :
Review organisation

8.1 ORG-0003

Official name : European Commission
Registration number : EUCOM
Postal address : Mondrian (CDMA), Rue du Champ de Mars 21
Town : Brussels
Postcode : B-1050
Country subdivision (NUTS) : Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad ( BE100 )
Country : Belgium
Telephone : +32 2 299 11 11
Roles of this organisation :
TED eSender
Notice information
Notice identifier/version : 35f95089-1785-496c-9ee7-56c5078297f6 - 01
Form type : Planning
Notice type : Prior information notice or a periodic indicative notice used only for information
Notice dispatch date : 06/03/2025 17:22 +01:00
Languages in which this notice is officially available : English
Notice publication number : 00152320-2025
OJ S issue number : 48/2025
Publication date : 10/03/2025
Estimated date of publication of a contract notice within this procedure : 15/04/2025