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CFT-1790 - Provision of IT Infrastructure and Operations Managed Services for the EIB Group

The objective of this call for tenders (competitive procedure with negotiation) is to award a framework agreement to a single successful tenderer for the provision of IT Infrastructure and Operations Managed Services. The scope of the framework agreement encompasses 11 domains covering on-premises and 2 cloud landing zones (AWS and …

CPV: 72000000 ИТ услуги: консултации, разработване на софтуер, Интернет и поддръжка, 72220000 Системни и технически консултантски услуги, 72222300 Услуги, свързани с информационни технологии, 72228000 Консултантски услуги, свързани с интегриране на хардуер, 72240000 Системен анализ и програмни услуги, 72246000 Консултантски услуги по компютърни системи, 72253200 Поддържане на системи, 72700000 Услуги, свързани с компютърни мрежи, 72710000 Услуги, свързани с локални мрежи, 72100000 Консултантски услуги по хардуер

Място на изпълнение:

CFT-1790 - Provision of IT Infrastructure and Operations Managed Services for the EIB Group

Издаващ орган:

European Investment Bank

Номер на наградата:

EIB/2025/CPN/0002

1. Buyer

1.1 Buyer

Official name : European Investment Bank

Legal type of the buyer : EU institution, body or agency

Activity of the contracting authority : General public services

2. Procedure

2.1 Procedure

Title : CFT-1790 - Provision of IT Infrastructure and Operations Managed Services for the EIB Group

Description : The objective of this call for tenders (competitive procedure with negotiation) is to award a framework agreement to a single successful tenderer for the provision of IT Infrastructure and Operations Managed Services. The scope of the framework agreement encompasses 11 domains covering on-premises and 2 cloud landing zones (AWS and Azure). Below is an estimation of the volumetrics for each of the domains, reflecting current EIBG infrastructure design and being subject to natural evolution as technologies progress: - Domain 1 (network services): 550 switches, 90 routers, 1134 access points, 60 other network devices; - Domain 2 (unified communication): 320 collaboration rooms; - Domain 3 (database services): 600 databases; - Domain 4 (Server operating systems services): 3000 servers; - Domain 5 (Automation services): 4 Ansible platforms, 4 Terraform platforms, 170 AzureDevops Agents, 1 Automic platforms, 80 Automic agents, 4 UIPath robots, 6 Outsystem Platforms; - Domain 6 (virtual services): 102 SDDC VxRail physical servers, 10 Tanzu physical servers, Cloud Landing Zones – Azure, Cloud Landing Zones – AWS; - Domain 7 (backup services): 11 backup appliances, 12 disaster recovery appliances; - Domain 8 (Datacentre Support and Infrastructure Asset Management Services): 72 racks, 122 hardware appliances; - Domain 9 (Observability and Scheduling Services): 3500 monitored hosts, 200 monitored applications; - Domain 10 (IT Operations Support Services): 30000 Configuration Items in CMDB; 24/7 support of operator; - Domain 11 (Client Platform Services): 21 physical windows servers, 1100 virtualized servers. For more details please refer to the procurement documents.

Procedure identifier : 8e97fce1-2fd2-4f71-93cb-c17868f8c060

Internal identifier : EIB/2025/CPN/0002

Type of procedure : Negotiated with prior publication of a call for competition / competitive with negotiation

Justification for the accelerated procedure :

Main features of the procedure :

2.1.1 Purpose

Main nature of the contract : Services

Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

2.1.4 General information

Additional information : Disclaimer: The European Investment Bank is not subject to the Regulation 2018/1046. EIB procurements are governed by EIB’s Corporate & Technical Assistance Procurement Guide. For this reason, the following deviations to Section 5.1.12 of this contract notice shall apply: (i) Unless otherwise provided in the `Terms of Reference` tenders must be submitted in either in English or in French, since both are working languages of EIB (point 4.1 of EIB’s General Administrative and Submission Clauses). (ii) Tenders are opened in a non-public opening session by an opening board, whose members are appointed by EIB under guarantee of impartiality and confidentiality (point 5.1 of EIB’s General Administrative and Submission Clauses).Tenderers may request a copy of the opening record by email to corporate-procurement@eib.org . Tenderers may in the first instance submit any concerns regarding the procurement to the Bank using the contact details under section 8.1 ORG-0001 of this contract notice. If tenderers or other interested parties, believe that the EIB committed an instance of maladministration, (e.g. it has failed to act in accordance with its established policies, standards and procedures or to respect the principles of good administration), they may lodge a complaint to the EIB Group Complaints Mechanism (see https://www.eib.org/en/about/accountability/complaints/index.htm) within 1 year from the date when the alleged action, decision or omission by the Bank could be reasonably known by the complainant. If unhappy with the outcome, tenderers can seek a review of the EIB Group’s reply to the complaint by the European Ombudsman (see https://www.ombudsman.europa.eu). Within 2 months of notification of the outcome of the procedure (award decision), tenderers may launch an action for its annulment and/or damages. Any request tenderers may make and any reply from the Bank or any complaint of maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an action for annulment nor open a new period for launching an action for annulment. The body responsible for hearing annulment procedures is indicated under section 8.1 ORG-0002 of this contract notice. Reasons for the framework agreement duration exceeding four years: the transition phase involves significant time and material efforts both on the EIB and Service Provider’s side (due to complex setups), as well as risks of disruption of critical business processes. The EIB considers that an 8-year duration of the framework agreement is necessary in order to amortise the transition costs over a longer period of time and to ensure stability of the operations by reducing the risks associated with the transition. Furthermore, long term contracts of this scope are standard in the industry. This call for tenders is linked to the Prior Information Notice 781682-2023.In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published.

Legal basis :

Regulation (EU, Euratom) 2018/1046

2.1.6 Grounds for exclusion

Bankruptcy : For the full list of exclusion grounds please consult the procurement documents.

5. Lot

5.1 Lot technical ID : LOT-0001

Title : CFT-1790 - Provision of IT Infrastructure and Operations Managed Services for the EIB Group

Internal identifier : EIB/2025/CPN/0002

5.1.1 Purpose

Main nature of the contract : Services

Main classification ( cpv ): 72000000 IT services: consulting, software development, Internet and support

Additional classification ( cpv ): 72220000 Systems and technical consultancy services

Additional classification ( cpv ): 72222300 Information technology services

Additional classification ( cpv ): 72228000 Hardware integration consultancy services

Additional classification ( cpv ): 72240000 Systems analysis and programming services

Additional classification ( cpv ): 72246000 Systems consultancy services

Additional classification ( cpv ): 72253200 Systems support services

Additional classification ( cpv ): 72700000 Computer network services

Additional classification ( cpv ): 72710000 Local area network services

Additional classification ( cpv ): 72100000 Hardware consultancy services

5.1.3 Estimated duration

Duration : 96 Month

5.1.4 Renewal

Other information about renewals : The framework contract is concluded for an initial period of 48 (forty-eight) months, renewable 4 (four) time(s). Please consult the draft framework contract in the procurement documents.

5.1.6 General information

Reserved participation : Participation is not reserved.

Procurement Project fully or partially financed with EU Funds.

The procurement is covered by the Government Procurement Agreement (GPA) : no